Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Quick operation and stable interface
What do you like best about the product?
Very quick and smooth system. It adapts quickly and has small features that improve usability.
What do you dislike about the product?
Could have a slightly better UI experience, but it’s not that bad
What problems is the product solving and how is that benefiting you?
CRM, account management, case managt
Salesforce Review
What do you like best about the product?
Salesforce platform and customer support is awesome.
What do you dislike about the product?
Yet to find any drawback as of now. Will keep looking
What problems is the product solving and how is that benefiting you?
Makes our customers happier using the world’s #1 platform for service.
Recommendations to others considering the product:
Worthing using Salesforce Service Cloud
Flexible valuable asset
What do you like best about the product?
Salesforce cloud provides an easy to use web interfwce that works great for our techs in the field.
What do you dislike about the product?
At this time we have not run into any factors that hinder our day to day work.
What problems is the product solving and how is that benefiting you?
The availablity of our road techs to have full access to rhe crm application to do their work.
Salesforce is powerful but can be glitchy
What do you like best about the product?
It is a powerhouse. It does a LOT of various tasks associated with customer service and helping our customers.
What do you dislike about the product?
It can freeze and has random glitches. On occasion, I would have to shut salesforce down and relaunch it to get around a glitch.
What problems is the product solving and how is that benefiting you?
All things you need to help your customers, account info, previous calls, etc..are right at your fingertips.
Recommendations to others considering the product:
Even with the glitches, it is worth it.
Excellent Product
What do you like best about the product?
How easily I am able to track my cases I create.
What do you dislike about the product?
Lots of clicking sometimes. But they usually can be resolved by SF admin
What problems is the product solving and how is that benefiting you?
Tracking and reporting is a huge plus because of sales force.
Recommendations to others considering the product:
Highly recommend it!
Good Platform With Potential
What do you like best about the product?
Search-ability within Salesforce is relatively easy. You can search by partial names, quotations, etc.
What do you dislike about the product?
Attachments linked directly into the chatter fields do not save if there is ever a "crash".
What problems is the product solving and how is that benefiting you?
Salesforce has allowed me and my team to keep track of our project pipeline and to keep communication lines open with our sales team.
Salesforce - Robust Management Tool
What do you like best about the product?
Salesforce is a great tool for any company with several avenues of business contact both internally and externally. The functionality to log tickets/cases via email and have an auto assign function is a real time saver. It's also great for projects/tickets that require several teams/team members' participation.
What do you dislike about the product?
I can't think of anything negative about Salesforce. It's a great tool.
What problems is the product solving and how is that benefiting you?
Working in a SaaS environment, some tickets require several points of contact. Salesforce is a great assigning and tracking tool. No more junked up inboxes or lost emails. It's all in Salesforce.
Salesforce Review
What do you like best about the product?
I like that there are different functions that can be used such as reports.
What do you dislike about the product?
One thing that dislike is that when you log in, all of the chatter conversation you have pops up.
What problems is the product solving and how is that benefiting you?
Tracking students appropriately and having the ability to categories them accurately.
Sales Coordinator Salesforce Review
What do you like best about the product?
I like that all information from the lead information all the way through to the sale being closed is in one easy to access place.
What do you dislike about the product?
There is nothing I can think of that I dislike
What problems is the product solving and how is that benefiting you?
I can access all of the salesmen's proposals as the orders are coming in. The reporting of opportunities on an up-to-date basis is great.
Amazing Service
What do you like best about the product?
I like it the most because it is convenient to use
What do you dislike about the product?
The complexity to change things and user management
What problems is the product solving and how is that benefiting you?
We follow our sales and support cases up through this software. We saved a lot of time and energy.
Recommendations to others considering the product:
Make sure you have a good business case and read on the different advantages and disadvantages. I think overall this is a very good product and can be of tremendous value to the business. Engage your key stakeholders and securebuy in.
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