Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Experience Implementing in Service Cloud
What do you like best about the product?
Service Cloud has a lot of functionality that can be use for our clients. You can design the layout of service cloud to meet any needs your client might want. if your client wants it customized there are a lot of workarounds to be able to do that.
What do you dislike about the product?
I don't like the impact that happen from switching to Lightning over Classic. Salesforce still has some work to do on making them similar and giving Lightning all the same features.
What problems is the product solving and how is that benefiting you?
You are creating an user friendly experience for many call center reps. It saves times for companies who are working in customer service. There are many benefits in bring your company over to Service Cloud. I do believe that Lightning is the better benefit for a component who is just switching to Salesforce.
Recommendations to others considering the product:
I think it is a worth while investment for a company. It helps a company be more efficient and have a better user interface for our call center employees.
Sales management on the go
What do you like best about the product?
What i liked best about the application is the fact that i can manage my sales imputs and analysis on the go and remotely
What do you dislike about the product?
What i dislike about it is that sometimes i may not have access to the internet and that can be a setback sometimes
What problems is the product solving and how is that benefiting you?
The application has been very useful especially because we have over 50 sales executives and they all use this application everyday to manage their prospect list and track sales on the go
Intuitive but imperfect
What do you like best about the product?
Desk has a very sleek interface. It is tidy and easy to organize. You can even create case files for customers so that your employees can easily cross-reference past dealings and approach their customer with full knowledge of their background with your business. This is perfect for businesses with multiple employees on different shifts.
What do you dislike about the product?
As someone who needs to be logged in to my customer service app 100% of the time I'm on shift, being logged out frequently "for security reasons" is extremely inconvenient and annoying. There should be an option to toggle or reduce the frequency of these logouts. It is also frustrating that conversations are "locked" when an employee has it open in their tab.
What problems is the product solving and how is that benefiting you?
Desk makes it easy to organize ongoing conversations with our customers and restaurant partners, even ones that take place over the course of hours and days. It means we can assist a customer no matter who is present in the office.
Salesforce
What do you like best about the product?
Salesforce allows for a very interactive development within my organization. Salesforce gives the opportunity to all stakeholders within a new implementation a chance to communicate and see the overall progress of the entire project.
What do you dislike about the product?
Salesforce is very intense as far as the training required and the development of features your company requires.
What problems is the product solving and how is that benefiting you?
The company is attempting to create an all-in-one ticketing system for all stakeholders within a new development.
Effectiveness
What do you like best about the product?
I like the way we can have all the information about our customers in one place.
What do you dislike about the product?
Sometimes it’s hard to personalize pictures the options
What problems is the product solving and how is that benefiting you?
Customer service is the problem I solved
Zendesk simplified our IT support queues
What do you like best about the product?
Easy to navigate and sort requests, easy to submit requests for different workflows
What do you dislike about the product?
Knowledge base can be hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
Salesforce allows our students who contact us for assistance to be routed to the appropriate service professional in a quick and thorough manner and helps us help them.
Best CRM tool to setup customer support desk
What do you like best about the product?
Report generation
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
What do you dislike about the product?
Report generation has a limit of 20000 cases and more than that cases cannot be exported in a single time
What problems is the product solving and how is that benefiting you?
We use Desk to solve our customer queries and complaints and it is our primary support desk
Recommendations to others considering the product:
If you want single point solution to solve your customer queries and complaints the best choice I suggest will be desk. A very good product at a decent pricing and good features makes your customers always happy
Case Manager Salesforce
What do you like best about the product?
Easy organization, easy to find topics / items, good customer service
What do you dislike about the product?
Finding specific items are difficult at times if they are a sub-category of a specific folder. You need to know exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
We are organizing our customer database.
Great product for many roles
What do you like best about the product?
I like this product for our CRM for our company. It is a powerful tool and intuitive
What do you dislike about the product?
The CRM is pretty expensive for what it is but I guess that's what you pay for the best in business.
What problems is the product solving and how is that benefiting you?
It allows us to track our customers contacts.
Desk is great
What do you like best about the product?
Desk is user friendly and easy to navigate.
What do you dislike about the product?
i have had a lot of trouble with reporting - it is hard to build reports and the business insights tool can be very slow.
What problems is the product solving and how is that benefiting you?
Helping customers via email and chat. Tracking the types of inquiries we receive from these customers.
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