Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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New User Feedback
What do you like best about the product?
The ability to access help resources written by colleagues to help resolve client support issues.
What do you dislike about the product?
There are currently two "views" available which can make things difficult to navigate to at times, especially for a new user.
What problems is the product solving and how is that benefiting you?
Client software issues.
Easiest service interface with supperieor integration options
What do you like best about the product?
I love that this is built on. The Salesforce platform. This means you have unlimited integration and customization options.
What do you dislike about the product?
I wish there was a timer on cases that was native to the platform. We log our time for all service cases and this would be very beneficial.
What problems is the product solving and how is that benefiting you?
This allows us to see a holistic view of our clients. You can see all Account, contact, opportunity and case activity in one system tying our internal departments together.
Recommendations to others considering the product:
Time card service
Great software
What do you like best about the product?
Lots of features, great search, easy to use, fast, issue tracking, personalized queues, email notifications
What do you dislike about the product?
Cost of maintaining..it's expensive for a licensing large number of users.
What problems is the product solving and how is that benefiting you?
Analytics and reporting.
Recommendations to others considering the product:
Except being expensive it is great.
Best experience
What do you like best about the product?
Cloud service is the next great technology and this application allows me to manage data easily.
What do you dislike about the product?
Nothing. Great service so far and I can guarantee it will improve.
What problems is the product solving and how is that benefiting you?
Cloud information security. It allow user to feel safe with personal information
Recommendations to others considering the product:
Best service and customer service.
Kind of clunky
What do you like best about the product?
I like that Salesforce is easily accessible from the cloud so data is easily shared across machines, teams, and the like.
What do you dislike about the product?
I suspect that my use of Salesforce was not its originally intended use case. I work in IT. At the time, I was using it as part of my roll in a Technical Support position. For myself and those in my roll, Salesforce was easily the worst of the CRMs we were using. And that's saying something considering most (if not all) CRMs are pretty terrible. Salesforce seems to be geared more toward having multiple contributors, but the particular use case for my specific team was on a 1:1 basis.
What problems is the product solving and how is that benefiting you?
We used Salesforce to interact with other departments within the organization who were primarily using Salesforce as their method for tracking and logging issues. In that regard, Salesforce did an adequate job, but I feel it could easily have been replaced with any other cloud-based CRM-type system.
Recommendations to others considering the product:
It really depends on what it would be used for. In my experience, there is sure to be something better out there. Most CRMs work fine in their original iteration, but any updates specific to company or departmental needs cause it to become a vastly clunky and less than useful monstrosity.
Salesforce is also license-based which made it hard to have all the people we needed to use it be able to. I understand the reason why this is a common methodology for implementation from this type of tool, but it makes for a poor user experience.
Salesforce is also license-based which made it hard to have all the people we needed to use it be able to. I understand the reason why this is a common methodology for implementation from this type of tool, but it makes for a poor user experience.
Flexible CRM software
What do you like best about the product?
Saleforce is a great CRM tool. It's functionality and flexibility are well above par.
What do you dislike about the product?
It lacks the ability to integrate properly with some basic office software such as Outlook. If an attachment flows through an email it will error out in Salesforce.
What problems is the product solving and how is that benefiting you?
It serves as our main CRM tool.
Easy to Use
What do you like best about the product?
The usability of Salesforce brings it above the competition. There are some interesting web design choices sometimes, but it still retains usability.
What do you dislike about the product?
When there are painpoints in implementations. Say, you suddenly don't feel like having the capacity to edit literally every field from what looks like a static form page in a single click. Also other CRM pieces of software have the ability to drag and drop attachments into a case. Why is that not here?
What problems is the product solving and how is that benefiting you?
Successfully implemented a CRM solution
CRM management is great
What do you like best about the product?
search functionality is super useful and the software is easy to use
What do you dislike about the product?
The tab system for opening and searching
What problems is the product solving and how is that benefiting you?
case management. It is easy to track work
Salesforce
What do you like best about the product?
I like the ability to access the platform from anywhere. I don't have to be in one sole location. Easy accessibility.
What do you dislike about the product?
It can be a little overwhelming with the many options.
What problems is the product solving and how is that benefiting you?
I am able to reach out to clients on a timely manner and maintain visibility
A perfrct tool to satisfy your customer support requirements
What do you like best about the product?
The best features I like most about Desk is Report generation, Applying macros, API integration, integrating User feedback, Next gen agent layout and finally assigning cases to individuals.
What do you dislike about the product?
Searching option needs to be improved. Sometimes it takes time to load cases when bulk cases are updating and reports cannot be exported more than 20000 in a single time
What problems is the product solving and how is that benefiting you?
We are using desk to resolve our customer complaints and needs. This tool helps in satisfying our customer needs and it also helps in generating new leads by providing a prompt and efficient support
Recommendations to others considering the product:
One of the best tool to satisfy your customer needs and complaints. It is highly helpful in generating customer base by providing a 24/7 support and assistance integration of API makes it even more functional.
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