Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Case Manager Salesforce
What do you like best about the product?
Easy organization, easy to find topics / items, good customer service
What do you dislike about the product?
Finding specific items are difficult at times if they are a sub-category of a specific folder. You need to know exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
We are organizing our customer database.
Great product for many roles
What do you like best about the product?
I like this product for our CRM for our company. It is a powerful tool and intuitive
What do you dislike about the product?
The CRM is pretty expensive for what it is but I guess that's what you pay for the best in business.
What problems is the product solving and how is that benefiting you?
It allows us to track our customers contacts.
Desk is great
What do you like best about the product?
Desk is user friendly and easy to navigate.
What do you dislike about the product?
i have had a lot of trouble with reporting - it is hard to build reports and the business insights tool can be very slow.
What problems is the product solving and how is that benefiting you?
Helping customers via email and chat. Tracking the types of inquiries we receive from these customers.
Sales Force Service Cloud
What do you like best about the product?
The software is compact, organized and cuts down on multiple softwares being needed.
What do you dislike about the product?
Lack of customization, multiple clicks to do a simple task.
What problems is the product solving and how is that benefiting you?
Multi-departmental communication, multiple software error gap.
Great ticketing system
What do you like best about the product?
I like the UI. It's really easy to get the hang of where everything is.
What do you dislike about the product?
All of the filters are slightly hard to "wade" through when trying to find the data you need.
What problems is the product solving and how is that benefiting you?
It's a great ticketing system that fully meets our needs.
Salesforce
What do you like best about the product?
Salesforce is really easy to use and very user friendly
What do you dislike about the product?
There is nothing I can think that I don’t like about salesforce
What problems is the product solving and how is that benefiting you?
Tracking calls
Cost effective and flexible solution
What do you like best about the product?
Integration with exchange/gmail/outlook and macros creation.
What do you dislike about the product?
Not able to integrate with TFS and VSTS. Not easy to switch ticket types.
What problems is the product solving and how is that benefiting you?
Support and customers feedback
Recommendations to others considering the product:
Great tool for support related activities
Great but not user friendley
What do you like best about the product?
In my company we customize everything which leads to a lot of issues and bugs. It could be more adaptable
What do you dislike about the product?
I do not think my company actually uses it the way it should be used. We don't take advantage of a lot of the futures I know is built into Sales Force. We get a lot of customized fields which makes reporting hard when they are always changing the fields and we get a lot of IT issues.
What problems is the product solving and how is that benefiting you?
I recently discovered the mobile app for Sales force and love that I am not able to access my accounts from anywhere. I can't do as much with them but I can still view them.
I also love that is it able to track all of my accounts and I can run dashboards and reports for up to date information.
I also love that is it able to track all of my accounts and I can run dashboards and reports for up to date information.
Recommendations to others considering the product:
Do a lot of research before switching
Good, flexible and powerful
What do you like best about the product?
The flexibility to customize the application for our needs.
What do you dislike about the product?
We frequently run into limits which causes an issue almost daily.
What problems is the product solving and how is that benefiting you?
CRM and customer service emails.
Admin beginner for Service cloud
What do you like best about the product?
Ability to configure support process and knowledge management
What do you dislike about the product?
complex social media configuration and chatter functionality
What problems is the product solving and how is that benefiting you?
How best social media feedback about a restaurants can be responded in terms of case management
Recommendations to others considering the product:
As a beginner Admin I find it very easy to configure Service cloud for basic business needs.
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