Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
ServiceCloud ?Info
What do you like best about the product?
I love ServiceCloud. I used the console and all the good features
What do you dislike about the product?
There are some customizations which are not possible
What problems is the product solving and how is that benefiting you?
contact management
Salesforce Service Cloud
What do you like best about the product?
The efficiency of the service cloud. It is easy to use
What do you dislike about the product?
I wish it was more affordable to add more functions
What problems is the product solving and how is that benefiting you?
Customer complaints. Conveniently has all data in one spot
Service requests
What do you like best about the product?
Keep customer happy with a single platform
What do you dislike about the product?
No whatsapp integration but i believe that in future will be possible
What problems is the product solving and how is that benefiting you?
All channels in one place
Recommendations to others considering the product:
For sure
SFDC Service Cloud
What do you like best about the product?
very easy to administer. easy to train a new hire to use it.
What do you dislike about the product?
nothing. it's perfect. I would recommend it everyone
What problems is the product solving and how is that benefiting you?
it is a perfect platform for customer support team in engaging their customers.
Salesforce Service in many ways
What do you like best about the product?
Scalability of platform and multiple use cases
What do you dislike about the product?
Cost of licensing - and annual prices increases
What problems is the product solving and how is that benefiting you?
Problems: Central hub for customer information, back office order processing, case management for IT help desk
Benefits: Increased productivity, increased accuracy, improved efficiency
Benefits: Increased productivity, increased accuracy, improved efficiency
Just went live on Salesforce Service Cloud 3 weeks ago
What do you like best about the product?
Extremely happy with our recent Go-live on Service Cloud.
What do you dislike about the product?
At this time, I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Collaboration with our customers.
Recommendations to others considering the product:
None at this time.
Great User friendly!
What do you like best about the product?
This is very user-friendly for our clients and easy to install.
What do you dislike about the product?
Slow upload sometimes but may be our internet.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Definitely worth trying!!! You won't regret it.
Best CRM I've used
What do you like best about the product?
I like the integration features within Salesforce. As a Sales Ops Specialist, I've worked with integrsting multiple softwares like insideview, ZoomInfo, Avention etc within Salesforce.
What do you dislike about the product?
Customer support is minimal and we have to rely on consultants for support.
What problems is the product solving and how is that benefiting you?
We are able to bring all our customer stories and sales people together with the platform.
Recommendations to others considering the product:
Please go ahead and make the plunge
Implement the service cloud
What do you like best about the product?
Very easy to implement and user friendly
What do you dislike about the product?
actually, there is nothing I can say I dislike
What problems is the product solving and how is that benefiting you?
We use it for internal and external cases
Improved my support team’s productivity
What do you like best about the product?
Service cloud let’s you configure a bunch of different frames into one screen, allowing you to display the information that is most pertinent to your support techs. Add in macros and KB recommendations, and you can really impact how efficiently your team can work.
What do you dislike about the product?
There’s not much I dislike about service cloud. Like all salesforce apps, it’s a bit pricey, but worth every penny.
What problems is the product solving and how is that benefiting you?
We’re able to do a much better job of pushing customers to knowledge base articles and how to videos in our community now, and can track where need to improve.
showing 6,451 - 6,460