Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Really Powerful Tool
What do you like best about the product?
I like have a one stop shop platform for cases, accounts, opportunities, reports, and many others. It’s incredibly customizable as well which allows each company I’ve worked at to tailor Salesforce Service Cloud to match their workflows and company goals.
What do you dislike about the product?
I think the interface looks a bit dated. I’ve also had some issues where details that are typed out for a case are not saved when there’s an issue submitting the form. This can be frustrating when I’ve typed out a long paragraph.
What problems is the product solving and how is that benefiting you?
Being able to store a massive amount of information and make it accessible to everyone at your company. The social aspect also makes it easy to tag people in cases or projects as well as subscribe to groups for important feature or industry updates.
Awesome product that is able to Grow
What do you like best about the product?
I love the ability to customize so many different features within the product. This product will allow our company to grow and incorporate several different areas of our company into the platform for complete Analytics.
What do you dislike about the product?
Because the platform is so moldable it can be a little overwhelming to learn how to be an admin or programmer for this product.
What problems is the product solving and how is that benefiting you?
We are deploying Salesforce in our order processing, customer support workflow areas for manufacturing.
Recommendations to others considering the product:
Get it!
Great Software
What do you like best about the product?
SFDC Force.com platform is great to use and does so much.
What do you dislike about the product?
Sometimes, while implementing, there could be some bugs or limitations
What problems is the product solving and how is that benefiting you?
Cases, Emails, integrations
Salesforce advocate
What do you like best about the product?
I like that all departments have access to update customer accounts. This increases efficiency and communication.
What do you dislike about the product?
I haven't seen great customer support from salesforce.
What problems is the product solving and how is that benefiting you?
We are able to manage activity with customers as well as keep track of sales leads. Most of our daily output is tracked through salesforce allowing accountability to be more accurate.
Recommendations to others considering the product:
Salesforce is a great CRM. I would recommend.
I like Salesforce
What do you like best about the product?
I like using Salesforce, because it's pretty easy to use and navigate. For the most part, you can play with it and teach yourself how to navigate through it, even if you aren't familiar with using it. I also like that the layout is consistent across companies, so even though I've used it with three different companies, all of the functionalities and layout is pretty similar.
What do you dislike about the product?
What I wish was different about Salesforce is making it a little easier to customize when looking at my open tasks, sales pipeline, etc.
What problems is the product solving and how is that benefiting you?
Benefits I am solving with Salesforce is being able to easily track and time how long it takes me to complete tasks. Others are also able to review my tasks to track if they are complete.
Recommendations to others considering the product:
It is very easy to use and helpful with tracking tasks, sales, etc.
Review of Salesforce
What do you like best about the product?
I liked how organized and beneficial it was to my office. I used it for a higher education department and it kept us organized.
What do you dislike about the product?
I didn’t like how it took awhile to get things fixed if we had a glitch.
What problems is the product solving and how is that benefiting you?
My previous job used this to get all of our potential students and alumni in one spot. That is helpful.
Incredibly flexible and powerful tool!
What do you like best about the product?
Service Cloud is easy to get started with and then, with some learning fueled by Trailhead, you can do almost anything you need with it! From custom workflows and objects, email-to-case, queueing, case distribution, reporting, etc.
What do you dislike about the product?
Still sometimes find the administration less than highly intuitive at times. You sometimes have to hunt for that last odd switch to make something work. Would like the UI to be a little more flexible in configuring the look and feel.
What problems is the product solving and how is that benefiting you?
We took a young and inexperienced support team, doubled the size of the team, and used Service Cloud to implement best practices, create automatic processes, send notifications, integrate with other tools, and turned them into rock star team!
Recommendations to others considering the product:
Take your time to map things out, learn what you need with Trailhead, and don't be afraid! Just dig in and unleash the power!
Don't confused by the different "cloud" names
What do you like best about the product?
ability to customize and flexible config options
What do you dislike about the product?
confusing terminology for users when referring to "service cloud", or "sales cloud"
What problems is the product solving and how is that benefiting you?
building out case mgmt tools
Recommendations to others considering the product:
Set it up correctly in the beginning, make sure users have proper permissions and training before getting started!
Another winning Salesforce product
What do you like best about the product?
I like that Salesforce Service Cloud is modeled after SaaS. I find that it is incredibly easy to use and I am able to perform my job with ease and efficiency. I like how well it works with the rest of the Cloud products as well. The entire group of products is great!
What do you dislike about the product?
There is nothing to dislike about the Salesforce Service Cloud. I am able to do everything I need to do with ease. My customer is also happy.
What problems is the product solving and how is that benefiting you?
I can resolve cases faster than ever. I have a full visibility. We can also assign cases to agents that would be best suited for them allowing for higher customer satisfaction and quicker interactions.
Recommendations to others considering the product:
Invest in the extras. Making sure you have a guru and are fully trained and ready to go is the key. If you aren't ready, you will just have irritated customers.
Salesforce Service Cloud for support
What do you like best about the product?
Easy navigation. Mobile friendly. Easy to develop and configure.
What do you dislike about the product?
This is the best software. I don’t have any dislikes
What problems is the product solving and how is that benefiting you?
Incident management.
showing 6,451 - 6,460