Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Great for keeping track of communication history!
What do you like best about the product?
I like that I can keep track of my students/clients and note how often we are communicating with them
What do you dislike about the product?
I dislike that it will not automatically merge duplicate contacts
What problems is the product solving and how is that benefiting you?
Definitely see the benefits of being able to keep track of previous contact and conversations
Salesforce Service Cloud Rocks!
What do you like best about the product?
Fully featured
Usability
Ability to integrate with back-end systems
Usability
Ability to integrate with back-end systems
What do you dislike about the product?
Expensive compared to other market vendors.
What problems is the product solving and how is that benefiting you?
Better AHT, FCR, NPS
Salesforce for Case Management
What do you like best about the product?
Salesforce is intuitive, easy to use, able to be migrated with outside systems, and aesthetically appealing.
What do you dislike about the product?
The security piece can be extremely complex for large companies.
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud - Puts everything in one place
What do you like best about the product?
Everything is in one place. Customer info is awesome
What do you dislike about the product?
Support, costly - lots of limits and the initial UI without lightninh is very clunkyq
What problems is the product solving and how is that benefiting you?
Faster response times
Salesforce is the best
What do you like best about the product?
To be able to customize different platforms for different programs.
What do you dislike about the product?
Nothing I really dislike about the platform.
What problems is the product solving and how is that benefiting you?
We are utilizing the software to process applications. Benefits include customization for different platforms.
Rajesh review
What do you like best about the product?
Ease of configuration and ease of use and
What do you dislike about the product?
Call center plugin does not work and switch to lightning is impacted
What problems is the product solving and how is that benefiting you?
Call center
Generally good
What do you like best about the product?
Flexible and has a lot of options for me to choose from
What do you dislike about the product?
Requires me to have our IT staff make most changes
What problems is the product solving and how is that benefiting you?
Tracking and automation
Service Cloud is the Best
What do you like best about the product?
Service cloud's ease of use is great! I was able to teach my team the "works" within minutes!
What do you dislike about the product?
Pricing is not as efficient as I'd like, it'd be much better if it aligned with our revenue.
What problems is the product solving and how is that benefiting you?
Able to reach my customers much sooner than before
Recommendations to others considering the product:
Don't look elsewhere, Salesforce has everything you need!
SalesForce
What do you like best about the product?
The best feature I think would be the mobile devices feature.
What do you dislike about the product?
Very high development cost, and very little experienced developers.
What problems is the product solving and how is that benefiting you?
Salesforce has provided the ability to implement several departs into one centralized system. This has allowed my business to serve customers better.
Recommendations to others considering the product:
Very good application in terms of CRM,however very costly.
Connecting the Client Experience
What do you like best about the product?
The flexibility of the platform is second to none and saves us time and energy.
What do you dislike about the product?
Cost is difficult to stomach sometimes as we add users
What problems is the product solving and how is that benefiting you?
Connecting the entire client experience into one place including reporting
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