Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Business analyst
What do you like best about the product?
Great tool to collaborate with the team..
What do you dislike about the product?
I took over this org about 12 months and I m still
Learning this service cloud
Learning this service cloud
What problems is the product solving and how is that benefiting you?
Automation helped me streamline the reports. I also like the trailheads.
SERVICE REVIEW
What do you like best about the product?
The functionality that it provides in terms of connecting the internet of things with service cloud.
What do you dislike about the product?
The user interface could use some extra help.
What problems is the product solving and how is that benefiting you?
Solving customer complaints at stores
Salesforce powerful tool for efficiency
What do you like best about the product?
I really like that salesforce can be used across different departments and allows for efficiency.
What do you dislike about the product?
Additional information of the various apps and are extremely beneficial in finding better ways to integrate systems within salesforce.
What problems is the product solving and how is that benefiting you?
Data archival and data storage is a challenge.
Recommendations to others considering the product:
Very powerful tool and can be very useful for many different businesses, but make sure you know the product you are getting, as you may miss the full potential if you do not fully understand it's entire capabilities.
Love this product
What do you like best about the product?
great for support team / the all team is working on it
What do you dislike about the product?
maybe very complex to set up and configure but its a great tool
What problems is the product solving and how is that benefiting you?
support team needs
SFDC Service Cloud Review
What do you like best about the product?
The live agent feature of service cloud console is what I like the most about service cloud.
Other notable features are case escalation, milestone tracking and reporting,
Other notable features are case escalation, milestone tracking and reporting,
What do you dislike about the product?
The entitlement model setup process is cumbersome and you will have to understand the implications of costs associated with them as well
What problems is the product solving and how is that benefiting you?
To streamline the support for the products sold by the client; Let the support agent respond to the cases with the predefined response messages, refer to knowledge articles, etc
Recommendations to others considering the product:
Consider the cost associated with different features of service cloud such as Knowledge, Live Agent, etc and align it better with your roadmap of rolling out these solutions to your users
Sales force is a great way to run your business away from the office
What do you like best about the product?
I like that you have all of the information you’d ever need at your fingertips from the app. You can not only access your documents but your customer information on the go and create tickets for your employees out in the field.
What do you dislike about the product?
The app itself is a bit buggy and reloads very slowly every time you navigate to a different page.
What problems is the product solving and how is that benefiting you?
The benefit of salesforce service cloud for me is you are able to communicate things about specific projects to associates and follow up on their progress while they are in the field.
Salesforce for IT HelpDesk
What do you like best about the product?
I like the different views and reports you can run. I can build queues for my different buildings, or see all my tickets at one time. I also like that you can email the client within the app, keeping your personal email private and exposing your external email.
What do you dislike about the product?
The mobile app should have notifications for it. When I receive a new ticket, I'd like to have a push notification from the app so I can view it.
What problems is the product solving and how is that benefiting you?
We have built an effective system to manage and monitor issues going on within the district, and provide support via communication with the user.
Salesforce has been Life-Changing
What do you like best about the product?
We launched our Saleforce community in 2016, instantly allowing our volunteers and members to connect with each other across the country, and providing a mechanism to work on projects in a streamlined, digital fashion for the first time.
What do you dislike about the product?
I really cannot say enough about Salesforce. Working for a non profit organization, Salesforce is flexible enough to apply to our operations.
What problems is the product solving and how is that benefiting you?
Connect- Volunteers can now build connections with each other across the country.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Easy for Searching
What do you like best about the product?
I love the ability to search for contact info and look at account info quickly. Everything is easily searchable
What do you dislike about the product?
The scheduled maintenance could be at an later time -- sometimes it stops during the work day which means that sometimes I can't save my work, or the page will refresh and I will have to do it all over.
What problems is the product solving and how is that benefiting you?
We're able to work with different teams across our organization over one platform -- creates a space for efficient work.
Not likely to recommend this
What do you like best about the product?
It supports all mobile devices and is fast
What do you dislike about the product?
Integration with other apps could pose blockers along the way
What problems is the product solving and how is that benefiting you?
We use salesforce service cloud as our support software.
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