Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
best service cloud for 98% customer satisfaction
What do you like best about the product?
the flexibility to design based on your customer.
What do you dislike about the product?
sometimes vustomization makes it hardto move to lightning
What problems is the product solving and how is that benefiting you?
customer support and legal
Service Cloud makes my customer happy
What do you like best about the product?
easy to setup, and easy to use allows the support rep to get the full picture
What do you dislike about the product?
expensive and required integrator to setup
What problems is the product solving and how is that benefiting you?
manages all the cases
You're fooling yourself if you walk away from Salesforce!
What do you like best about the product?
Salesforce allows businesses to create a unique platform on a very robust platform to maintain uniqueness within a broad and stable system! The self-learning capability of Trailhead makes it virtually dummy-proof!
What do you dislike about the product?
Almost advancing TOO fast. It can be hard to keep up with all the goodies if your company isn't as rapid paced as Salesforce
What problems is the product solving and how is that benefiting you?
The ability to own our data model and system of record while advancing as fast as the business needs
Recommendations to others considering the product:
Don't hesitate!
ServiceCloud ?Info
What do you like best about the product?
I love ServiceCloud. I used the console and all the good features
What do you dislike about the product?
There are some customizations which are not possible
What problems is the product solving and how is that benefiting you?
contact management
Salesforce Service Cloud
What do you like best about the product?
The efficiency of the service cloud. It is easy to use
What do you dislike about the product?
I wish it was more affordable to add more functions
What problems is the product solving and how is that benefiting you?
Customer complaints. Conveniently has all data in one spot
Service requests
What do you like best about the product?
Keep customer happy with a single platform
What do you dislike about the product?
No whatsapp integration but i believe that in future will be possible
What problems is the product solving and how is that benefiting you?
All channels in one place
Recommendations to others considering the product:
For sure
SFDC Service Cloud
What do you like best about the product?
very easy to administer. easy to train a new hire to use it.
What do you dislike about the product?
nothing. it's perfect. I would recommend it everyone
What problems is the product solving and how is that benefiting you?
it is a perfect platform for customer support team in engaging their customers.
Salesforce Service in many ways
What do you like best about the product?
Scalability of platform and multiple use cases
What do you dislike about the product?
Cost of licensing - and annual prices increases
What problems is the product solving and how is that benefiting you?
Problems: Central hub for customer information, back office order processing, case management for IT help desk
Benefits: Increased productivity, increased accuracy, improved efficiency
Benefits: Increased productivity, increased accuracy, improved efficiency
Just went live on Salesforce Service Cloud 3 weeks ago
What do you like best about the product?
Extremely happy with our recent Go-live on Service Cloud.
What do you dislike about the product?
At this time, I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Collaboration with our customers.
Recommendations to others considering the product:
None at this time.
Great User friendly!
What do you like best about the product?
This is very user-friendly for our clients and easy to install.
What do you dislike about the product?
Slow upload sometimes but may be our internet.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Definitely worth trying!!! You won't regret it.
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