Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best CRM I've used
What do you like best about the product?
I like the integration features within Salesforce. As a Sales Ops Specialist, I've worked with integrsting multiple softwares like insideview, ZoomInfo, Avention etc within Salesforce.
What do you dislike about the product?
Customer support is minimal and we have to rely on consultants for support.
What problems is the product solving and how is that benefiting you?
We are able to bring all our customer stories and sales people together with the platform.
Recommendations to others considering the product:
Please go ahead and make the plunge
Implement the service cloud
What do you like best about the product?
Very easy to implement and user friendly
What do you dislike about the product?
actually, there is nothing I can say I dislike
What problems is the product solving and how is that benefiting you?
We use it for internal and external cases
Improved my support team’s productivity
What do you like best about the product?
Service cloud let’s you configure a bunch of different frames into one screen, allowing you to display the information that is most pertinent to your support techs. Add in macros and KB recommendations, and you can really impact how efficiently your team can work.
What do you dislike about the product?
There’s not much I dislike about service cloud. Like all salesforce apps, it’s a bit pricey, but worth every penny.
What problems is the product solving and how is that benefiting you?
We’re able to do a much better job of pushing customers to knowledge base articles and how to videos in our community now, and can track where need to improve.
Business analyst
What do you like best about the product?
Great tool to collaborate with the team..
What do you dislike about the product?
I took over this org about 12 months and I m still
Learning this service cloud
Learning this service cloud
What problems is the product solving and how is that benefiting you?
Automation helped me streamline the reports. I also like the trailheads.
SERVICE REVIEW
What do you like best about the product?
The functionality that it provides in terms of connecting the internet of things with service cloud.
What do you dislike about the product?
The user interface could use some extra help.
What problems is the product solving and how is that benefiting you?
Solving customer complaints at stores
Salesforce powerful tool for efficiency
What do you like best about the product?
I really like that salesforce can be used across different departments and allows for efficiency.
What do you dislike about the product?
Additional information of the various apps and are extremely beneficial in finding better ways to integrate systems within salesforce.
What problems is the product solving and how is that benefiting you?
Data archival and data storage is a challenge.
Recommendations to others considering the product:
Very powerful tool and can be very useful for many different businesses, but make sure you know the product you are getting, as you may miss the full potential if you do not fully understand it's entire capabilities.
Love this product
What do you like best about the product?
great for support team / the all team is working on it
What do you dislike about the product?
maybe very complex to set up and configure but its a great tool
What problems is the product solving and how is that benefiting you?
support team needs
SFDC Service Cloud Review
What do you like best about the product?
The live agent feature of service cloud console is what I like the most about service cloud.
Other notable features are case escalation, milestone tracking and reporting,
Other notable features are case escalation, milestone tracking and reporting,
What do you dislike about the product?
The entitlement model setup process is cumbersome and you will have to understand the implications of costs associated with them as well
What problems is the product solving and how is that benefiting you?
To streamline the support for the products sold by the client; Let the support agent respond to the cases with the predefined response messages, refer to knowledge articles, etc
Recommendations to others considering the product:
Consider the cost associated with different features of service cloud such as Knowledge, Live Agent, etc and align it better with your roadmap of rolling out these solutions to your users
Sales force is a great way to run your business away from the office
What do you like best about the product?
I like that you have all of the information you’d ever need at your fingertips from the app. You can not only access your documents but your customer information on the go and create tickets for your employees out in the field.
What do you dislike about the product?
The app itself is a bit buggy and reloads very slowly every time you navigate to a different page.
What problems is the product solving and how is that benefiting you?
The benefit of salesforce service cloud for me is you are able to communicate things about specific projects to associates and follow up on their progress while they are in the field.
Salesforce for IT HelpDesk
What do you like best about the product?
I like the different views and reports you can run. I can build queues for my different buildings, or see all my tickets at one time. I also like that you can email the client within the app, keeping your personal email private and exposing your external email.
What do you dislike about the product?
The mobile app should have notifications for it. When I receive a new ticket, I'd like to have a push notification from the app so I can view it.
What problems is the product solving and how is that benefiting you?
We have built an effective system to manage and monitor issues going on within the district, and provide support via communication with the user.
showing 6,481 - 6,490