Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Salesforce has been Life-Changing
What do you like best about the product?
We launched our Saleforce community in 2016, instantly allowing our volunteers and members to connect with each other across the country, and providing a mechanism to work on projects in a streamlined, digital fashion for the first time.
What do you dislike about the product?
I really cannot say enough about Salesforce. Working for a non profit organization, Salesforce is flexible enough to apply to our operations.
What problems is the product solving and how is that benefiting you?
Connect- Volunteers can now build connections with each other across the country.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Easy for Searching
What do you like best about the product?
I love the ability to search for contact info and look at account info quickly. Everything is easily searchable
What do you dislike about the product?
The scheduled maintenance could be at an later time -- sometimes it stops during the work day which means that sometimes I can't save my work, or the page will refresh and I will have to do it all over.
What problems is the product solving and how is that benefiting you?
We're able to work with different teams across our organization over one platform -- creates a space for efficient work.
Not likely to recommend this
What do you like best about the product?
It supports all mobile devices and is fast
What do you dislike about the product?
Integration with other apps could pose blockers along the way
What problems is the product solving and how is that benefiting you?
We use salesforce service cloud as our support software.
Customer Portal
What do you like best about the product?
Having the same interface helps a lot, no need to close a window and open another. I like having everything in the same place.
What do you dislike about the product?
Flip side, if I forget to switch back to the SF veresion it makes it work repetitive.
What problems is the product solving and how is that benefiting you?
Centralized management of my contacts and data
Good CRM tool
What do you like best about the product?
Ease of implementation and configuration
What do you dislike about the product?
Lacking features for MES integrations .
What problems is the product solving and how is that benefiting you?
Managing Customers
Easy and modern
What do you like best about the product?
Overall SFDC Service Cloud is easy to use with the creation of basic reporting and dashboard. Highly recommend for any size company
What do you dislike about the product?
Once the system gets complex , over time it is hard to create knowledge transfer for other team members.
What problems is the product solving and how is that benefiting you?
We use SFDC Service for our case submittion and data storage.
Best Product for Customer Service
What do you like best about the product?
I currently use and implement Salesforce Service Cloud for customers and it is by far the best product in the market. It is cost effective, has modern tools and features and it allows customer support agents to effectively and efficiently resolve customer service requests.
What do you dislike about the product?
Console is easy to use but classic UI is cumbersome to navigate especially during peak call volume.
What problems is the product solving and how is that benefiting you?
It is used in our clients' call centers to service customers.
Recommendations to others considering the product:
This is the best product in the market and for organizations looking at new CRM solutions should definitely consider Salesforce ServiceCloud
SalesForce on the support side
What do you like best about the product?
The one thing that I like best about Desk is that we are able to assign tickets/emails to different agents and track their total progress.
What do you dislike about the product?
The one thing that I don't like the most about desk is I feel like there is always issues and the system seems to always be under "construction". There is also a bit of cross browser issues.
What problems is the product solving and how is that benefiting you?
We use desk for our customer support side receiving and responding to customer emails.
Recommendations to others considering the product:
The thing that I like most about desk is that they are still growing and the company is still adding so many improvements. Another thing that I would keep in mind is that I believe that desk is somewhat open source so you can make changes as needed.
Easy to Use
What do you like best about the product?
Helps keep my agents' work organized and easy to review.
What do you dislike about the product?
Sometimes it can take longer than I'd like to figure out how to use features because they're not as straightforward as other programs.
What problems is the product solving and how is that benefiting you?
This is a huge improvement over conducting business via our personal email accounts!
Salesforce Savior
What do you like best about the product?
Salesforce is a great CRM tool for managing your customer's information in one central location.
What do you dislike about the product?
The navigation within Salesforce can be clunky at times.
What problems is the product solving and how is that benefiting you?
We are able to merge together several of our other 3rd party backend systems into Salesforce to see a bigger picture of our customer's accounts/subscriptions.
Recommendations to others considering the product:
Great tool for managing your customer's information collectively.
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