Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Business Development
What do you like best about the product?
I liked how easy it is to use this product. It is integrated with Salesforce.com and makes it easy to view customer profiles and information.
What do you dislike about the product?
I wish it was a little more cost effective.
What problems is the product solving and how is that benefiting you?
Desk.com offers great customer service and responding to customers fast. Running quick reports for management. Helps to grow our customer base.
Managing Salesforce Cases by using Desk
What do you like best about the product?
List of the Cases is very clear and easy to access. I can easily see which Cases belong to me and which belong to my colleagues
What do you dislike about the product?
Plain text of the case content. Sometimes it is really hard to deal with the Case where someone attached lots of screenshots.
It is really time consuiming to open each attachment separately. It would be much easier to see images embeded in the content of the email.
It is really time consuiming to open each attachment separately. It would be much easier to see images embeded in the content of the email.
What problems is the product solving and how is that benefiting you?
Variety of business issues regarding one of the Salesforce platforms which my company is supporting.
Simple tasks like password restets and also very coimplicated ones like changing the business processes (workflows etc)
Simple tasks like password restets and also very coimplicated ones like changing the business processes (workflows etc)
Highly customizable
What do you like best about the product?
How you can tweak anything to fit your needs
What do you dislike about the product?
Certification only requires memorization
What problems is the product solving and how is that benefiting you?
Manufacturing
SFDC user from several companies
What do you like best about the product?
Single point of record for all customer records!
What do you dislike about the product?
Pulling reports is very hard for customer-facing teams, will often need help from an SFDC admin.
What problems is the product solving and how is that benefiting you?
Teams are aligned and all have the updated information.
Solid basic functionality
What do you like best about the product?
Simple to use and administer. The email to case is the best feature.
What do you dislike about the product?
too much company marketing from the company. Just improve the basics and stuff with the fluffy add ons
What problems is the product solving and how is that benefiting you?
customer issues
Salesforce does it the best
What do you like best about the product?
The ease of use and ability to update across the software
What do you dislike about the product?
its not FREE as there should not be any costs for SMB
What problems is the product solving and how is that benefiting you?
sales lead generation tool.
Recommendations to others considering the product:
great for small business
Wish we trained our people better, so they would use it more.
What do you like best about the product?
An excellent platform for our customers and teams. It allowed seamless production of our customers orders from the Copy and Print department in our retail locations.
What do you dislike about the product?
That our management groups did not push our teams harder to use this software.
What problems is the product solving and how is that benefiting you?
It allowed us to store all of a customers printing needs with detailed information specific to their orders. they could go to any store anywhere and get the same order printed correctly.
Recommendations to others considering the product:
Takes advantage of this system. It will prevent mistakes and keep things simple for all users.
User friendly program.
What do you like best about the product?
Salesforce offers so many solutions by allowing multiple complicated systems to interact with one another, without a lot of setup.
What do you dislike about the product?
Hate having to delete tasks individually instead of in bulk.
What problems is the product solving and how is that benefiting you?
Helps any sales professional by allowing them to keep track of a large number of accounts.
Recommendations to others considering the product:
Definitely give this program a chance.
Great product
What do you like best about the product?
SalesForce can be used anywhere at the office or on the cloud. It is easy to use and I can also use it on my smartphone.
What do you dislike about the product?
Sometimes I get an error but not much at all. Some broswers the website does not work well at all.
What problems is the product solving and how is that benefiting you?
It helps build and strengthen relationships with my clients it helps me know the last time I have spoke with my customer .
Recommendations to others considering the product:
It works with Skype for Business and Microsoft Lynce.
Great Application for Client Support and Management
What do you like best about the product?
It is a very versatile tool with a lot of features to organize customer data. I primarily use it for working with clients on support cases and questions. It's great to have all data in one place. And even if you have to link to other sources such as Jira, it works pretty well.
What do you dislike about the product?
This is not really a dislike but because it is so versatile, it has so many functions sometimes the setup/configuration can be a little complicated as a lot of changes in switches can cause some unexpected changes in the view that you are used to. We have a dedicated team that works on these customizations and ensuring a smooth workflow.
What problems is the product solving and how is that benefiting you?
It is a useful tool to encompass all customer data and projects in one place so that colleagues can see all the progress on any customers at any given time as long as the data has been manually updated.
Recommendations to others considering the product:
I have not used others, but I think it is very versatile and robust with a lot of opportunities to link with other applications, if needed.
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