Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Can be helpful
What do you like best about the product?
Being able to access vital account information form my clients quickly and easily
What do you dislike about the product?
Integration with Zendesk is shoddy and Support is essentially non-existent.
What problems is the product solving and how is that benefiting you?
It’s most beneficial when we can get it to sync properly with zendesk. Most of the time it’s broken.
It gets the job done and is flexible
What do you like best about the product?
It is flexible to do almost anything you want it to do.
What do you dislike about the product?
It costs a lot of money and expertise to do what you want it to do. I feel like my organization never has enough experts changing this to suit your needs.
What problems is the product solving and how is that benefiting you?
Benefits is automation plugged into market and calendars on an Enterprise level.
Best when used with the SFDC service cloud
What do you like best about the product?
Easy searching and view of client cases.
What do you dislike about the product?
Disconnected from CRM/customer journey. Ability for cases to 'hang' open/unresolved for extended length of time.
What problems is the product solving and how is that benefiting you?
Client support ticket management.
Recommendations to others considering the product:
Use the service cloud!
Business Development
What do you like best about the product?
I liked how easy it is to use this product. It is integrated with Salesforce.com and makes it easy to view customer profiles and information.
What do you dislike about the product?
I wish it was a little more cost effective.
What problems is the product solving and how is that benefiting you?
Desk.com offers great customer service and responding to customers fast. Running quick reports for management. Helps to grow our customer base.
Managing Salesforce Cases by using Desk
What do you like best about the product?
List of the Cases is very clear and easy to access. I can easily see which Cases belong to me and which belong to my colleagues
What do you dislike about the product?
Plain text of the case content. Sometimes it is really hard to deal with the Case where someone attached lots of screenshots.
It is really time consuiming to open each attachment separately. It would be much easier to see images embeded in the content of the email.
It is really time consuiming to open each attachment separately. It would be much easier to see images embeded in the content of the email.
What problems is the product solving and how is that benefiting you?
Variety of business issues regarding one of the Salesforce platforms which my company is supporting.
Simple tasks like password restets and also very coimplicated ones like changing the business processes (workflows etc)
Simple tasks like password restets and also very coimplicated ones like changing the business processes (workflows etc)
Highly customizable
What do you like best about the product?
How you can tweak anything to fit your needs
What do you dislike about the product?
Certification only requires memorization
What problems is the product solving and how is that benefiting you?
Manufacturing
SFDC user from several companies
What do you like best about the product?
Single point of record for all customer records!
What do you dislike about the product?
Pulling reports is very hard for customer-facing teams, will often need help from an SFDC admin.
What problems is the product solving and how is that benefiting you?
Teams are aligned and all have the updated information.
Solid basic functionality
What do you like best about the product?
Simple to use and administer. The email to case is the best feature.
What do you dislike about the product?
too much company marketing from the company. Just improve the basics and stuff with the fluffy add ons
What problems is the product solving and how is that benefiting you?
customer issues
Salesforce does it the best
What do you like best about the product?
The ease of use and ability to update across the software
What do you dislike about the product?
its not FREE as there should not be any costs for SMB
What problems is the product solving and how is that benefiting you?
sales lead generation tool.
Recommendations to others considering the product:
great for small business
Wish we trained our people better, so they would use it more.
What do you like best about the product?
An excellent platform for our customers and teams. It allowed seamless production of our customers orders from the Copy and Print department in our retail locations.
What do you dislike about the product?
That our management groups did not push our teams harder to use this software.
What problems is the product solving and how is that benefiting you?
It allowed us to store all of a customers printing needs with detailed information specific to their orders. they could go to any store anywhere and get the same order printed correctly.
Recommendations to others considering the product:
Takes advantage of this system. It will prevent mistakes and keep things simple for all users.
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