Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Non-Profit Version
What do you like best about the product?
Functionality and ease of use. Tracking.
What do you dislike about the product?
No easy de-duplication process built in.
What problems is the product solving and how is that benefiting you?
Maintaining database of donors. Great at tracking and building reports and charts.
Easy to use, but complicated setup
What do you like best about the product?
It's pretty simple to communicate with customers and categorize their requests. Also integrates with Salesforce which is nice.
What do you dislike about the product?
Can get pretty complicated to set it up to ensure customer requests are sent to the correct teams.
What problems is the product solving and how is that benefiting you?
Faster communication out to our clients in regards to issues and their requests. Also centralizing the communication so if someone is out, another rep can step right in and assist the customer without delay.
We manage a huge volume of cases through service cloud, and it works like a charm
What do you like best about the product?
Salesforce makes it so easy from an end user perspective to manage multiple cases and see them through to resolution. It's just so smooth.
What do you dislike about the product?
There's not a lot from a user perspective. I suppose the search functionality could be better? I'm sure it's not quite as smooth sailing from an admin point of view, but it really makes case management and tracking easy.
What problems is the product solving and how is that benefiting you?
Case management, ticket tracking, customer communication
Great IT Tool
What do you like best about the product?
User friendly; live chat is a great resource tool and is discreet to use.
What do you dislike about the product?
NA--this product is great for IT users of all age
What problems is the product solving and how is that benefiting you?
I use it to get help with Word applications
Recommendations to others considering the product:
NA
SalesForce
What do you like best about the product?
SalesForce is easy to use to communicate with our business partners
What do you dislike about the product?
Once an entry is submitted, we are not able to edit it
What problems is the product solving and how is that benefiting you?
Submitting deal registrations to our OEM
Salesforce Cloud
What do you like best about the product?
It is very easy to use. Very intuitive, and little training needed to implement on a large scale.
What do you dislike about the product?
It runs a little slow when you used on a mobile device. Works great for a desktop.
What problems is the product solving and how is that benefiting you?
Communication between cust and sales are much more efficient. Sales team is more efficient and has all the information need in a convenient HTML format.
Recommendations to others considering the product:
Do it!
Easy to use CRM and integrates with lots of apps!
What do you like best about the product?
Ease of use. I've used lots of CRMS and this one makes sense. Plus, it has an awesome app so I can do everything on the go!
What do you dislike about the product?
I don't like that it's search function can only search by exact words. Example- if I'm searching for a contact "Jonathon Smith" and I type "Jon Smith" it just says no results found. It doesn't know how to say "did you mean..."?
What problems is the product solving and how is that benefiting you?
I like seeing how the client has interacted with us from the beginning stages to current. It lets me see where the client is at, any issues they've had, etc. I can also keep track of upgrades.
Recommendations to others considering the product:
Make sure you use it right....training and understanding of this is key before you just start using it. There are easy mistakes to make like "not clicking save" and losi g everything.
Adapatable Database
What do you like best about the product?
I work for a nonprofit that had specific needs when it came to a database - Salesforce allows for customized interfaces and we were able to completely customize it for our specific needs. The layout we are currently using is very user friendly and does what we need it to do so our data is managed accurately.
What do you dislike about the product?
You need a Salesforce administrator - either on staff or contracted - if you want to make changes to the system, as it is fairly complicated.
What problems is the product solving and how is that benefiting you?
We have consolidated years of data into one system and can easily access the information we need.
Useful tool
What do you like best about the product?
This tool is definitely a convenience in the work world - from call taking to sending emails to chattering with other colleagues.
What do you dislike about the product?
The only dislike I have is the connectivity with the phone at times or routing cases to the correct departments.
What problems is the product solving and how is that benefiting you?
We are able to resolve customer and job seeker issues much quicker since everyone is connected to one tool. Communication was a major difference.
Recommendations to others considering the product:
N/A
Satisfied Beginner
What do you like best about the product?
I like how I can ask a question on the forum and get an answer within 24 hours. Or I can search and find an answer pretty quickly.
What do you dislike about the product?
There is no LIVE Support. There are some projects that I need some support right away but I have to wait.
What problems is the product solving and how is that benefiting you?
We are able to organize how data and donor base. We have been able to create reports that allow us to pull up quick list of people that meet a certain criteria.
showing 6,531 - 6,540