Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
It's good for what it is
What do you like best about the product?
All e-mails come in to one place and it doesn't flood my regular e-mail
What do you dislike about the product?
I don't really like the format, it's kind of overwhelming, especially the next gen one
What problems is the product solving and how is that benefiting you?
Customer Questions
Works well
What do you like best about the product?
Console view allows us to customise the page.
What do you dislike about the product?
Sometimes it's a little clunky to configure.
What problems is the product solving and how is that benefiting you?
More efficient front line support.
Neat product
What do you like best about the product?
I did not realize how high a capacity that Salesforce had for storing data until I started using it on a program that I helped develop. I also did not realize how many organizations use Salesforce, it makes for a lot more compatibility among different organizations and makes it simpler for more companies to use the same software for tracking and entering data, for instance.
What do you dislike about the product?
Sometimes there was more detail to keep track of in a record than I would like, but it made the reports look better that could be exported in a spreadsheet.
What problems is the product solving and how is that benefiting you?
I didn't encounter any personal problems in Salesforce when I was using it. We had some collaboration with information technology to help improve the form submission for registrants and enable the submissions to show up in Salesforce, but the information technology team helped a lot.
Recommendations to others considering the product:
Do your homework and see what softwares that your organization will use that will make Salesforce a viable option, see if anyone in your organization already knows how to use the program or knows someone that knows how to apply Salesforce to your particular project needs and expertise of the team.
We use Salesforce for our case management tool.
What do you like best about the product?
Salesforce provides a functional case management tool. We are able to break out our cases by different record types for enhanced tracking/assignment. We also rely on the tool for various metrics reporting.
What do you dislike about the product?
There are some features I wish were enhanced in regards to Knowledge (exporting articles), email to case (copy/paste images), bringing over all fields when you clone (comments, attachments).
What problems is the product solving and how is that benefiting you?
We have global service centers. With Salesforce it provides an easy platform for customers to reach us and for us to log and track those interactions.
Recommendations to others considering the product:
Make sure you have a good system integrator to get everything out of the tool that you can.
Great For Keeping Track
What do you like best about the product?
Great software for call tracking, easy to use.
What do you dislike about the product?
I do not like that it sometimes bogs down my computer, and that if i forget to close a case, it just keeps pilingup
What problems is the product solving and how is that benefiting you?
I did not have any business problems before salesforce
Recommendations to others considering the product:
Upgrade your computers first.
The Place to Find all Answers
What do you like best about the product?
There are many options and to learn something new and to gain insight into the products we are currently using in tangent with Salesforce.
What do you dislike about the product?
It is very difficult to learn quickly, it takes time to gain confidence in this cloud.
What problems is the product solving and how is that benefiting you?
It gives a wide verity of answers to many different questions. Depending on what problems you are facing you can ask questions and get a pluthera of solutions.
Recommendations to others considering the product:
It's a tried and true solution to managing your people
salesforce Service Cloud
What do you like best about the product?
It is great since you can track a big amount of different cases at the same time without loosing track of the cases you are working on. It has great features such as email to case, skills-based routing, macros, and milestone tracking. It is very easy to implement Template for automatic email responses and this is one of the most useful tools since on other CRMs this is sometimes very complex to setup, but in salesforce it is very easy
What do you dislike about the product?
Sometimes it is hard to remember all the different tab you have and also having different permission sets can be kind of frustrating if one of your partners can view certain things and you cant, but this has a greater purpose and it is understandable.
What problems is the product solving and how is that benefiting you?
The customer service team and sales team can work a lot faster on their section since salesforce offers a very fast way of working on numerous things at the same time.
Recommendations to others considering the product:
It is a great investment if you have a big support team
Salesforce Review
What do you like best about the product?
Convenient to use and has an application where you can work even if you do not have an internet connection.
What do you dislike about the product?
Transition between several transactions can be tedious as you have to go through multiple screens.
What problems is the product solving and how is that benefiting you?
We used Salesforce to be more efficient. Tracking of leads became more systematic as a result.
Recommendations to others considering the product:
N/A.
Salesforce
What do you like best about the product?
There are several ways to access information with this software. If you forget your password and need info asap, there is a way around that for convenience.
What do you dislike about the product?
There are many working parts and sometimes certain offerings within the software are difficult to locate.
What problems is the product solving and how is that benefiting you?
Customer interaction, information regarding assigned contacts to specific customers, event information.
Very useful tool
What do you like best about the product?
It helps with our workflow and helps keep track of all the data.
What do you dislike about the product?
Nothing comes to mind. Good tool overall.
What problems is the product solving and how is that benefiting you?
keeping track of all the data
showing 6,541 - 6,550