Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Good, Streamlined, Easy-to-Use Software
What do you like best about the product?
I like that I can integrate email marketing in Salesforce. We also like that we can see the history we have with each account from a sales perspective, and look back and see all our interactions with a particular account.
What do you dislike about the product?
I don't have any real dislikes of the software, since it works well for my needs.
What problems is the product solving and how is that benefiting you?
Tying together contact records and needing to include all our sales history to each contact.
Recommendations to others considering the product:
Look at AppExchange to ensure you can get the add-ons you want for your needs.
Salesforce continues to surprise me
What do you like best about the product?
Salesforce is intuitive, easy to use, and highly customizable. Huge number of options for reporting. There is a never-ending supply of tutorials and helps and great users communities for support. The consultant we worked with was amazing - very knowledgable and easy to work with. Dreamforce is a great place to learn and connect. Everything Salesforce does is top-notch.
What do you dislike about the product?
We are a nonprofit, and the body of helps for nonprofits, although growing, still needs to be developed. Overall, the level of user experience varies greatly, and it is sometimes hard to find the information that will help at my level.
What problems is the product solving and how is that benefiting you?
We are able to maintain an up-to-date database that provides us with the data we need to make decisions.
Updating Salesforce tickets
What do you like best about the product?
The flow of the Salesforce tickets makes so much easier to get the information from the customers and get it into our system .
What do you dislike about the product?
When I begin a ticket and find out the configuration item has not been entered which causes you to stop and take care of entering a configuration item.
What problems is the product solving and how is that benefiting you?
The information entered into the Salesforce sytem has made it easier to resolve a service ticket by searching Salesforce and find a solution for the issue.
Recommendations to others considering the product:
Take your time building salesforce
Hard to start but AMAZING once started
What do you like best about the product?
When I first logged into Salesforce, I was totally lost. We were using it primarily as a CRM that just held people's information. We didn't track donations very well. Now we have worked with a developer and there is so much you can do with it. There are so many integrations that make it easy to utilize. Being able to go from Gmail, and mailchimp straight into salesforce is amazing. We are able to better track donations, potential donors and so much more.
What do you dislike about the product?
Like I mentioned before it is hard to start. If you have no experience in Salesforce, it can be quite intimidating. Once you have training, or just a colleague who knows salesforce you can do so much.
What problems is the product solving and how is that benefiting you?
We are able to better track our donations. This helps us to keep track of donation leads, who has given when and what.
Recommendations to others considering the product:
Get trained or find someone who knows how to use the software.
Too complicated
What do you like best about the product?
The speed is great. You can get a lot done in a short amount of time but in general it's too detailed.
What do you dislike about the product?
Too detailed. Not enough explanation and since we purchased it through a middle man we don't understand it.
What problems is the product solving and how is that benefiting you?
data reporting
Lots of use cases and integrations
What do you like best about the product?
Salesforce can be highly customized to whatever your needs are, and integrates with a number of other tools. It's great for managing client accounts, relationships, tasks, and more. It can be set up for an almost complete workflow solution.
What do you dislike about the product?
The amount of customization available. While it's great once it's complete, it can take time for functionality to be added. Additionally, some items are configured as is and aren't the most intuitive, so there's a learning curve.
What problems is the product solving and how is that benefiting you?
CRM, including contact information, surveys, account details, status, file management, collaboration, and more.
Recommendations to others considering the product:
It's a great product and you can make it fit your business needs. That said, it will take some time to set up and connect products. It will also take time for the team to learn all the use cases and workflow.
Program manager in nonprofit
What do you like best about the product?
Project plan through sales force. Great for staying on top of deadlines
What do you dislike about the product?
When a profile is not saved and info is lost
What problems is the product solving and how is that benefiting you?
The reports we track and produce allow us to provide compelling information to donors to help out non-profit to continue to thrive.
Recommendations to others considering the product:
None that I can think of
SF at work
What do you like best about the product?
Great platform for organizing my accounts and communicating with colleagues
What do you dislike about the product?
Everything has to be spelled perfectly in the search bar to be able to find what you are looking for
What problems is the product solving and how is that benefiting you?
Not having to worry as much about storage space
Recommendations to others considering the product:
Do it!
SF Review
What do you like best about the product?
The information in the accounts is easy to access and edit. I am able to pull a variety of reports and analyze different data sets.
What do you dislike about the product?
When searching for accounts and reports, you must use the specific name, spelling, and punctuation or it will not show up.
What problems is the product solving and how is that benefiting you?
Allowing our Sales people to follow up with their opportunities and organizing our customers information.
Salesforce
What do you like best about the product?
stability and search-ability. Ability to customize screens.
What do you dislike about the product?
difficult to follow support tickets because of all the numerous places to look for history
What problems is the product solving and how is that benefiting you?
support and sales
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