Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Adapatable Database
What do you like best about the product?
I work for a nonprofit that had specific needs when it came to a database - Salesforce allows for customized interfaces and we were able to completely customize it for our specific needs. The layout we are currently using is very user friendly and does what we need it to do so our data is managed accurately.
What do you dislike about the product?
You need a Salesforce administrator - either on staff or contracted - if you want to make changes to the system, as it is fairly complicated.
What problems is the product solving and how is that benefiting you?
We have consolidated years of data into one system and can easily access the information we need.
Useful tool
What do you like best about the product?
This tool is definitely a convenience in the work world - from call taking to sending emails to chattering with other colleagues.
What do you dislike about the product?
The only dislike I have is the connectivity with the phone at times or routing cases to the correct departments.
What problems is the product solving and how is that benefiting you?
We are able to resolve customer and job seeker issues much quicker since everyone is connected to one tool. Communication was a major difference.
Recommendations to others considering the product:
N/A
Satisfied Beginner
What do you like best about the product?
I like how I can ask a question on the forum and get an answer within 24 hours. Or I can search and find an answer pretty quickly.
What do you dislike about the product?
There is no LIVE Support. There are some projects that I need some support right away but I have to wait.
What problems is the product solving and how is that benefiting you?
We are able to organize how data and donor base. We have been able to create reports that allow us to pull up quick list of people that meet a certain criteria.
It's Okay
What do you like best about the product?
It's really easy to assign cases to employees and categorize them.
What do you dislike about the product?
I have to scroll down to the middle of the case page to find out what the case is about or who the client is. It isn't immediately clear if an issue is resolved or not - many employees will close the case without making note of any resolution or actionable steps. We also can't tell if this is the first time a client has called in or if they've had previous issues.
What problems is the product solving and how is that benefiting you?
It's used to track calls that come in via the customer call center. It helps organize the hundreds of calls that come in each day, and categorizing them makes sure it's resolved by the appropriate department in a reasonable time frame.
Recommendations to others considering the product:
It's really easy to use, but does take a little bit of getting used to. If training is offered, definitely take it.
Salesforce for support
What do you like best about the product?
the search features work well. The tags make things more convenient for tracking, and contacts are easily populated
What do you dislike about the product?
In an attempt to consolidate or streamline the process, the navigation has become complicated.
Additionally there is a glitch that could potentially trap users within inset tables.
Additionally there is a glitch that could potentially trap users within inset tables.
What problems is the product solving and how is that benefiting you?
With contacts readily available, leads are kept in sight and no one slips through cracks.
Recommendations to others considering the product:
it's a popular product and has come through for us thus far.
Salesforce
What do you like best about the product?
easy to use and nice, clean view mode of tabs and windows.
What do you dislike about the product?
I dislike the lack of analytic capabilities
What problems is the product solving and how is that benefiting you?
Support requests
Great CRM management
What do you like best about the product?
Easy to categorize and search for contacts and leads. At first I didn't like the new look to it but it has actually grown on me.
What do you dislike about the product?
I would like it better if I could change the date of emails and calls that are logged - rather than it automatically selecting the input date.
What problems is the product solving and how is that benefiting you?
Keeping opportunities and leads open and realized.
There's got to be something better
What do you like best about the product?
It's a shared inbox for support teams that allows you to work out of a queue. So, the basic functionality is there.
What do you dislike about the product?
Once you try to do anything even remotely complex - i.e. transfer tickets between teams, create logical routing rules, use their chat functionality - things start to fall apart. I'm actively looking to switch away from Desk, because I believe there just has to be something better.
What problems is the product solving and how is that benefiting you?
I'm on a team of reps responsible for manning a queue of emails all to the same address. We need a shared inbox and to be able to find and report on our tickets.
Helpful With Daily Task
What do you like best about the product?
Help to access info between employees easy to navigate
What do you dislike about the product?
Lag can take forever to get logged in to it
What problems is the product solving and how is that benefiting you?
Depending on the type of business from taxes to lawn care
Recommendations to others considering the product:
Improve on speed of application
Flexible & User Friendly
What do you like best about the product?
It is really user friendly. I am not a very "technologically minded person" and I find it easy to use.
What do you dislike about the product?
Nothing, really. All the aspects I need to use it for are great.
What problems is the product solving and how is that benefiting you?
Still exploring how much we can use it for. Been a great way to organize our database, and run reports for making lists for prospecting, etc.
showing 6,561 - 6,570