Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Valuable tool
What do you like best about the product?
I've used Salesforce in two different fields, and while I was able to change the interface of the program to be different for each application, it still had the same familiar feel. Easy to use and navigate. An invaluable tool when it comes to client relations.
What do you dislike about the product?
It's almost too customizable. There are so many components to Salesforce, it can sometimes be easy to get lost for new users.
What problems is the product solving and how is that benefiting you?
This was used to track customer interactions and keep tabs on which topics were coming up most often from clients. It allowed the company to pinpoint areas where improvement was needed, and follow up with clients if necessary.
Recommendations to others considering the product:
If you're looking for a customizable CRM with excellent support, I highly recommend Salesforce.
Easy and Intuitive
What do you like best about the product?
It is simple to navigate, and I like that you can include notes for coworkers that are not visible to clients.
What do you dislike about the product?
I don't like how the cases disappear right away after resolving them. Sometimes it would be helpful to take a look at previous cases.
What problems is the product solving and how is that benefiting you?
We use it to register clients for events and help them with troubleshooting the registration process and hotel booking.
Great tool
What do you like best about the product?
I love the various ways you can search for customers
What do you dislike about the product?
Limited storage makes it tough to make it the application needed for everything
What problems is the product solving and how is that benefiting you?
Bringing all platforms onto one easy tool
Great experience
What do you like best about the product?
User friendly! Customers seem to really be happy
What do you dislike about the product?
Could use better interface. The design needs a bit of tweaking
What problems is the product solving and how is that benefiting you?
Easy to access data
Gets the Job Done
What do you like best about the product?
I like that the Salesforce Service Cloud allows our team to manage our clients, but also allows me to seamlessly login to our own portal by serving as an interface to it.
What do you dislike about the product?
I wish that logging into the portal took one less click - i.e. it was an icon on the main page and not an arrow drop down.
What problems is the product solving and how is that benefiting you?
We use it to ticket our various client issues, manage client information, and interface with out website. It helps us keep track of incoming requests.
Recommendations to others considering the product:
I like that by having our ticket management system within the SSC our users can easily, and with only entering their information once, also get into our system.
Salesforce Service Cloud
What do you like best about the product?
The email to case feature is super easy to set up. As an admin, it doesn't take a lot of time out of your day to set it up and hit the ground running.
What do you dislike about the product?
When there are problems with Live Agent, it sometimes takes a bit of time to get to the root of the problem. It is difficult to surmise whether it's an issue with the agent's computer, our system or actual Live Agent.
What problems is the product solving and how is that benefiting you?
We are able to help customers at a very fast response rate and track all their issues through one system. Customers can contact us via email, phone or a web form. It's very efficient.
User friendly
What do you like best about the product?
Easy to document important conversations and changes made in the organization.
What do you dislike about the product?
I don't like the search feature.. there should be a section where you can click on a name previously entered quickly instead of having to search for them all over again.
What problems is the product solving and how is that benefiting you?
Being about to keep everyone on the same page with the advisors. Makes it convienent for everyone to have immediate access.
Customer support
What do you like best about the product?
How easy it is to modify! I like that we can update email settings, notifications, etc
What do you dislike about the product?
Small bugs here and there, nothing crucial
What problems is the product solving and how is that benefiting you?
Attentiveness to clients
Meh
What do you like best about the product?
I'm not a big fan. Its difficult to search for different terms.
What do you dislike about the product?
I find it difficult to search. It only shows exact results.
What problems is the product solving and how is that benefiting you?
Trying to service customers. Its a good database, nothing more.
Too complicated, unfriendly UI
What do you like best about the product?
It has almost 100% availability, quite good reports generator and cabe tailored to many uses.
What do you dislike about the product?
I am pretty sure that my critisism is due to the the SF implementation of my organization but still, it's too complicated snd cumbersome to use.
What problems is the product solving and how is that benefiting you?
Full coverage of my organization internationally.
showing 6,571 - 6,580