Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Visual and easy to use yet robust enough to handle all complex relationship management tasks.
What do you like best about the product?
Change information, sort information, query database to find information quickly, filters to merge duplicate information.
What do you dislike about the product?
Add ons offer additional functionality but make SFDC more complicated without a comparable reward.
What problems is the product solving and how is that benefiting you?
Easily keep track of customers, dates and content of communication. Good program to construct historical data on account.
Recommendations to others considering the product:
Use the tutorials to learn ways of using SFDC more efficiently.
Desk.com
What do you like best about the product?
I use it as a chat support software it's easy and simple works welk
What do you dislike about the product?
Nothing it works really well for our needs
What problems is the product solving and how is that benefiting you?
Tv issues are fixes with this ptogram
Salesforce for a complete business tool experience
What do you like best about the product?
I like best that Salesforce has so many uses, from sales, to database management, to customer and client outreach.
What do you dislike about the product?
I have not found anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I was able to run large reports for database management it made auditing sales, commissions, and user activity a breeze!
Recommendations to others considering the product:
Of the CRM platforms available today, Salesforce is one that I would like to continue to use in any business that requires the use of a CRM platform.
Web based solutions at your fingertips
What do you like best about the product?
I like that i can use the platform on the go. Mobile and web based programs make my job much easier. I do not have to be at my desk to service my customers and clients. In depth reports and searches make it easier for my to accomplish my tasks
What do you dislike about the product?
Sometimes it can be sluggish as it is web based. I am dependent on the network i am on
What problems is the product solving and how is that benefiting you?
Faster customer service. Problem solving with the platform makes our delivery faster.
Recommendations to others considering the product:
Definitely recommend for ease of use
Very Organized!
What do you like best about the product?
I love that you can put so much information in one place, makes it easy to view customers profiles!
What do you dislike about the product?
How many different steps you have to take to create an issue/assign it to the correct department.
What problems is the product solving and how is that benefiting you?
Customer issues, anything from customers being down to new numbers needed. Its beneficial that we now have an email space where you can see all the cases associated with once customer.
Salesforce
What do you like best about the product?
very easy to understand and navigate. figure out yourself
What do you dislike about the product?
at this time, there isn't anything that I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
We keep customer contact info within Salesforce, log calls and emails, etc.
SalesForce
What do you like best about the product?
I like that it digitizes a lot of day-to-day employee/employer functions. Particularly, the PTO/LWOP request forms and calendars. It allows staff who work at different sites to see when all their coworkers have planned and approved vacation time so that no site is short staffed or has conflicting approvals.
What do you dislike about the product?
Email blasts and creating groups to send mass emails too requires a significant amount of tech guidance - not the most user friendly.
What problems is the product solving and how is that benefiting you?
SalesForce Service Cloud is allowing us to transition out of paper-only documentation and into digital filing. We can now process entire new-hire packets and HR benefits online, allowing our entire HR/PR team to have complete, legible access to employee files. Saves us a lot of time.
Recommendations to others considering the product:
Establish rapport with one or two support staff so that when you have quick questions, you have a name/extension you can reach right away.
Fell short
What do you like best about the product?
We were able to run Salesforce in conjunction with our telephone system
What do you dislike about the product?
Most of the platform was clumsy and not what we expected. We were honestly glad to be rid of it although in all fairness we did not use Salesforce to it's fullest potential as in our case there was no need.
What problems is the product solving and how is that benefiting you?
We weren't solving anything hence why we no longer use
Use it everyday
What do you like best about the product?
Pretty quick to load with lots of information in one place
What do you dislike about the product?
The look of it, hate how it looks, case creation seems to be glitch at times
What problems is the product solving and how is that benefiting you?
Not much
User friendly
What do you like best about the product?
Ease of use and user friendly. Quick response.
What do you dislike about the product?
I do not dislike any of the features. I have not had any problems.
What problems is the product solving and how is that benefiting you?
getting help efficiently
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