Agentforce Service
Salesforce, Inc.External reviews
7,072 reviews
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What do you like best about the product?
That is helpful for our service team. Nice
What do you dislike about the product?
So far so good. We are not using so long
What problems is the product solving and how is that benefiting you?
Owl City has been on the market
Great for Uniting Sales and Service Teams
What do you like best about the product?
I appreciate how it (and sales cloud together) brings our sales and service teams together into a shared environment, making it easier to close the gaps between them.
What do you dislike about the product?
Much like with Sales Cloud, I find it frustrating that so many features are restricted unless you purchase extra licenses. This creates challenges, especially when first adopting the product.
What problems is the product solving and how is that benefiting you?
This tool provides our support team with access to both customer and product data, enabling them to make informed decisions when helping our customers. Additionally, it allows us to manage the live chat feature on our website.
Great Functionality and Usability, but Costs and Licensing could be better.
What do you like best about the product?
Built for purpose, easy to use, robust and scaleable
What do you dislike about the product?
Cost is a consideration and additional licenses for key features is also a deterrent.
What problems is the product solving and how is that benefiting you?
Service engine for customer facing issues
Great New AI Features for Objects and Permissions
What do you like best about the product?
new ai features to help Create objects, fields and update permissions
What do you dislike about the product?
still many things to setup when it involves data cloud. cost is still pretty high to use the ai features
What problems is the product solving and how is that benefiting you?
tracking the info that the customers are looking for. able to track the time to completion
Great 360° Customer View, but Cumbersome with Multiple Cases
What do you like best about the product?
I appreciate how the platform allows us to monitor customer cases and provides a comprehensive 360-degree view.
What do you dislike about the product?
When a customer has a large number of cases, you often have to open several of them just to get a sense of the overall situation.
What problems is the product solving and how is that benefiting you?
Track and resolve customer issues efficiently.
Great Features and Automation, but Challenging Implementation
What do you like best about the product?
New features every season. Create neat page flows for my clients. Automatic case assignments.
What do you dislike about the product?
The implementation is difficult and guidelines should be rules of implementation.
What problems is the product solving and how is that benefiting you?
Client management efficiently and easy. Eliminating bottle necks.
Easy to Use and Configure, but Date Integration Can Be Tricky
What do you like best about the product?
Ease of use and ease to congifure dddddd
What do you dislike about the product?
Can be difficult to integrate date qqqqq
What problems is the product solving and how is that benefiting you?
Track customer issues
Great 360 View and Agile Features, but Investment Is a Downside
What do you like best about the product?
360 view
Agile
Data report
Holistic metrics
Agile
Data report
Holistic metrics
What do you dislike about the product?
Investment is high if you no prepar organization for changes
What problems is the product solving and how is that benefiting you?
Improve process and time to resolve cases
User-Friendly and Customer-Focused, but Limited by Licensing
What do you like best about the product?
I like the ease of use and end to end flow where customer is in the focus
What do you dislike about the product?
Available only with a certain kind of license
What problems is the product solving and how is that benefiting you?
The amount of cases and the difficulty in reviewing and responding within the given SLA
Powerful Features and Customization, but Needs a Modern Touch
What do you like best about the product?
It's the most powerful and fully featured service product I've used, offering a high level of customization and a wide range of industry-leading features.
What do you dislike about the product?
The user experience could benefit from a more modern design and quicker loading times.
What problems is the product solving and how is that benefiting you?
Customer service automation allows agents to dedicate more time to building relationships with customers.
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