Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Awesome System
What do you like best about the product?
Salesforce has endless options and great visibility for all departments.
What do you dislike about the product?
Gets overwhelming if working on many things at once
What problems is the product solving and how is that benefiting you?
User friendly system that gives maximum visibility to sales support and customers
Salesforce
What do you like best about the product?
Salesforce was easy to use and I was able to toggle between different pages without having multiple tabs or windows open.
What do you dislike about the product?
Within salesforce I found reporting to be challenging and not as robust at first as other tools I have use.
What problems is the product solving and how is that benefiting you?
Reporting on production and documenting clients calls. Being able to pull up and report on issues and agents productivity is useful.
A great, all-inclusive experience for any business needs.
What do you like best about the product?
My favorite component of Sales Force is how customizable it is. I use it as part of a project manager office, and it is the one place we go for all of our needs. We have been able to build out a project board to track budgets, contacts, next steps, timelines, and project notes. Throughout our process of implementing sales force, we've been able to create this board with the features and information we want, without being limited by software templates. Further, we are able to use it as a hub for our client information and complete all of our billing throug the software/
What do you dislike about the product?
It does take time to develop the software for needs of a company. We have put a great deal of time and money into using this program for our company, so it is not the best option for companies unable to devote to this.
What problems is the product solving and how is that benefiting you?
We are truly solving issues of efficiency with Service Cloud. We used to have too many websites or programs to complete all of our business tasks. However, we now have one main hub for our information, which allows us to focus our time on pressing client needs/
Easy to navigate, user friendly.
What do you like best about the product?
I love how easy the navigation of this system is.
What do you dislike about the product?
My dislikes would be errors when trying to process a request that freezes the system.
What problems is the product solving and how is that benefiting you?
We use service cloud for most member information.
Not bad
What do you like best about the product?
Ease of use. Everything is on one page regarding a particular account.
What do you dislike about the product?
This system seems to have more clicks than a previous system, I can grow accustomed to that since everything regarding an account is on the same page.
What problems is the product solving and how is that benefiting you?
System responds appropriately.
Allows user access to keep multiple tabs/accounts open at once.
Allows user access to keep multiple tabs/accounts open at once.
Easy to use
What do you like best about the product?
We switched to Salesforce from another software and I really enjoyed how little training we needed to start on Salesforce. I really liked how easy it was to search and find almost everything! It was also helpful since it kept all the history for a case in one place. The knowledge base was also helpful kntrainjng new employees.
What do you dislike about the product?
One thing I disliked was that emails were only viewable as HTML format. I would have preferred a more viewer friendly format.
What problems is the product solving and how is that benefiting you?
Sales force helps us relay and interact with clients and keep records of cases. It also helped our company interact and commicate clearly.
Sales force
What do you like best about the product?
I like the document sharing capability, and how the records are organized. I find it very easy to find what I'm looking for, and to make entries.
What do you dislike about the product?
I felt like it was hard to get used to. I also felt like the initial sign in process was difficult. I also wish you could write in the amount of time vs using only using drop downs.
What problems is the product solving and how is that benefiting you?
You don't duplicate work and you can see what has already been completed.
Junior contract manager
What do you like best about the product?
I like the Interface of the program. Easy to navigate
What do you dislike about the product?
Customization to my program needs is not accurate
What problems is the product solving and how is that benefiting you?
More organized, streamlined processes
Simply the best
What do you like best about the product?
Streamlined and makes work efficient. No need to hop around between programs to get work done.
What do you dislike about the product?
Some features could be made more efficient.
What problems is the product solving and how is that benefiting you?
Email integration
great capabilities hard to streamline
What do you like best about the product?
It is a trusted and solid platform - I have not experienced it giving me improper data once it was fully configured
What do you dislike about the product?
we had a 3rd party rep try and help us get setup and it was not helpful - I wish the interface was more user-friendly like hubspot. It is also harder to change html emails on the fly but in hubspot it is very easy.
What problems is the product solving and how is that benefiting you?
Better reporting pulled from the backend than with hubspot. We can have more users supported better with the plan we went with in salesforce.
Recommendations to others considering the product:
quite the learning curve and be careful if you choose a 3rd party to come in and show you the ropes. Not always worth it. Since it is highly customizable and can be catered to your specific needs, a 3rd party setup may not be necessary.
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