Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Love this software!
What do you like best about the product?
Salesforce makes it sooo easy to keep track of communication with customers. The difference is night and day.
What do you dislike about the product?
It is a little limited for who we can add as members, we have found a workaround, but it is a little inconvenient.
What problems is the product solving and how is that benefiting you?
It helps keep all of the communication between staff and customers in one place. Plus you are able to see if they called in and spoke to someone else.
So much potential!
What do you like best about the product?
Service Cloud is an amazing program with so much potential. With a few adjustments, I think it could become an all encompassing go to.
What do you dislike about the product?
its very particular and quirky. Does not like to be refreshed.
What problems is the product solving and how is that benefiting you?
Smoother process, mostly intuitive.
Salesforce for Call Logs, Reports, And Info Storage
What do you like best about the product?
I like that salesforce can be manipulated and updated for ease of use. Things in our company are constantly changing so being able to have the flows change with everything else makes logging calls simpler and more convenient. I also like the ease of reporting for data pulls.
What do you dislike about the product?
I don't like that the software logs me out after so many minutes without showing you the logout page. Oftentimes when I return from a break it looks like I can still log a call but when i go to the next step I realize I have been logged out and anything entered is gone.
What problems is the product solving and how is that benefiting you?
Salesforce is used on my team primarily for call and feedback/email logging. We can then pull reports to analyze data from these logs. Additionally there is shared information stored here regarding enrollment and schools within our organization.
It's complicating to use
What do you like best about the product?
I like how it can attach email chains to a single case
What do you dislike about the product?
I don't like how it's not intuitive to use
What problems is the product solving and how is that benefiting you?
We use salesforce to support our clients on a day to day basis regarding technical support and data support. Benefits would be that I could trace back history of when the client has contacted before
excellent CRM
What do you like best about the product?
Salesforce tracks everything that would ever need to be tracked in order for organization to take place in the workplace.
What do you dislike about the product?
Since sales force tracks everything, sometimes it is very hard to find a particular piece of information you are looking for
What problems is the product solving and how is that benefiting you?
Organization is the key benefit to salesforce. Instead of filing through paperwork, it is all conveniently located.
Convenient & quick via Salesforce
What do you like best about the product?
I like that I can search properties, as well as employees from one simple search bar.
What do you dislike about the product?
It is not always current, and I need to do further research at times.
What problems is the product solving and how is that benefiting you?
It is easily accessible at my finger tips. I can be on the phone with an employee or resident, and find the answer or contact I need in seconds.
Easy to navigate, easy to keep track
What do you like best about the product?
That you can label your conversations, tag them and apply macros so that they all compile into one place.
What do you dislike about the product?
that the TalkDesk feature isn't so clear, calls often drop.
What problems is the product solving and how is that benefiting you?
You can save and search any correspondence or detail of a correspondence. It's helped me get out of some tricky situations!
Tried Salesforce, not worth the money.
What do you like best about the product?
I like the general layout, I also like the ability to chat within the system with coworkers for ease of information. I like the ability to access from virtually anywhere.
What do you dislike about the product?
I do not like the price, I feel like there are other crms that are just as powerful for less money.
What problems is the product solving and how is that benefiting you?
I feel that the benefits are that with any organized database like this, organization, ease of information all in one view, and makes communication that much easier.
Recommendations to others considering the product:
If you have the money to spend, it could work well for you.
Student Services
What do you like best about the product?
easy to input contents from Access to Salesforce
What do you dislike about the product?
not found yet. It is comprehensive tool.
What problems is the product solving and how is that benefiting you?
great tool for storing students' documents for non-profit
Recommendations to others considering the product:
comprehensive
It's reasonably priced. It's reasonably usable.
What do you like best about the product?
Setup is pretty easy, and learning curve for day-to-day users is good. Support team is also quite responsive though not 100% knowledgeable.Templates are organize pretty well. Can connect to Amazon messaging API. The improvements to the reporting tool (New Business Insights) have been great and has helped our admin level custom support ticket reporting, as well as eliminated time that used to be spent manually running these reports in other programs. Macros and rules have improved and streamline our team's workload. It's great to have tickets that we used to have to manually work through automatically get resolved through rules, or at least get automatically assigned to the different user. The ability to change the rules using some distinct values is pretty cool as well.
What do you dislike about the product?
It goes down fairly often like delay in inbound/outbound. Also, doesn't connect to eBay msgs. They still have some bugs to fix. Oh and sometimes overall service is slowed.
What problems is the product solving and how is that benefiting you?
We can keep the thread of customer emails better.
Recommendations to others considering the product:
It's similar to zen-desk. But cheaper.
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