Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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User friendly
What do you like best about the product?
Easy to document important conversations and changes made in the organization.
What do you dislike about the product?
I don't like the search feature.. there should be a section where you can click on a name previously entered quickly instead of having to search for them all over again.
What problems is the product solving and how is that benefiting you?
Being about to keep everyone on the same page with the advisors. Makes it convienent for everyone to have immediate access.
Customer support
What do you like best about the product?
How easy it is to modify! I like that we can update email settings, notifications, etc
What do you dislike about the product?
Small bugs here and there, nothing crucial
What problems is the product solving and how is that benefiting you?
Attentiveness to clients
Meh
What do you like best about the product?
I'm not a big fan. Its difficult to search for different terms.
What do you dislike about the product?
I find it difficult to search. It only shows exact results.
What problems is the product solving and how is that benefiting you?
Trying to service customers. Its a good database, nothing more.
Too complicated, unfriendly UI
What do you like best about the product?
It has almost 100% availability, quite good reports generator and cabe tailored to many uses.
What do you dislike about the product?
I am pretty sure that my critisism is due to the the SF implementation of my organization but still, it's too complicated snd cumbersome to use.
What problems is the product solving and how is that benefiting you?
Full coverage of my organization internationally.
Visual and easy to use yet robust enough to handle all complex relationship management tasks.
What do you like best about the product?
Change information, sort information, query database to find information quickly, filters to merge duplicate information.
What do you dislike about the product?
Add ons offer additional functionality but make SFDC more complicated without a comparable reward.
What problems is the product solving and how is that benefiting you?
Easily keep track of customers, dates and content of communication. Good program to construct historical data on account.
Recommendations to others considering the product:
Use the tutorials to learn ways of using SFDC more efficiently.
Desk.com
What do you like best about the product?
I use it as a chat support software it's easy and simple works welk
What do you dislike about the product?
Nothing it works really well for our needs
What problems is the product solving and how is that benefiting you?
Tv issues are fixes with this ptogram
Salesforce for a complete business tool experience
What do you like best about the product?
I like best that Salesforce has so many uses, from sales, to database management, to customer and client outreach.
What do you dislike about the product?
I have not found anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I was able to run large reports for database management it made auditing sales, commissions, and user activity a breeze!
Recommendations to others considering the product:
Of the CRM platforms available today, Salesforce is one that I would like to continue to use in any business that requires the use of a CRM platform.
Web based solutions at your fingertips
What do you like best about the product?
I like that i can use the platform on the go. Mobile and web based programs make my job much easier. I do not have to be at my desk to service my customers and clients. In depth reports and searches make it easier for my to accomplish my tasks
What do you dislike about the product?
Sometimes it can be sluggish as it is web based. I am dependent on the network i am on
What problems is the product solving and how is that benefiting you?
Faster customer service. Problem solving with the platform makes our delivery faster.
Recommendations to others considering the product:
Definitely recommend for ease of use
Very Organized!
What do you like best about the product?
I love that you can put so much information in one place, makes it easy to view customers profiles!
What do you dislike about the product?
How many different steps you have to take to create an issue/assign it to the correct department.
What problems is the product solving and how is that benefiting you?
Customer issues, anything from customers being down to new numbers needed. Its beneficial that we now have an email space where you can see all the cases associated with once customer.
Salesforce
What do you like best about the product?
very easy to understand and navigate. figure out yourself
What do you dislike about the product?
at this time, there isn't anything that I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
We keep customer contact info within Salesforce, log calls and emails, etc.
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