Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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SalesForce
What do you like best about the product?
I like that it digitizes a lot of day-to-day employee/employer functions. Particularly, the PTO/LWOP request forms and calendars. It allows staff who work at different sites to see when all their coworkers have planned and approved vacation time so that no site is short staffed or has conflicting approvals.
What do you dislike about the product?
Email blasts and creating groups to send mass emails too requires a significant amount of tech guidance - not the most user friendly.
What problems is the product solving and how is that benefiting you?
SalesForce Service Cloud is allowing us to transition out of paper-only documentation and into digital filing. We can now process entire new-hire packets and HR benefits online, allowing our entire HR/PR team to have complete, legible access to employee files. Saves us a lot of time.
Recommendations to others considering the product:
Establish rapport with one or two support staff so that when you have quick questions, you have a name/extension you can reach right away.
Fell short
What do you like best about the product?
We were able to run Salesforce in conjunction with our telephone system
What do you dislike about the product?
Most of the platform was clumsy and not what we expected. We were honestly glad to be rid of it although in all fairness we did not use Salesforce to it's fullest potential as in our case there was no need.
What problems is the product solving and how is that benefiting you?
We weren't solving anything hence why we no longer use
Use it everyday
What do you like best about the product?
Pretty quick to load with lots of information in one place
What do you dislike about the product?
The look of it, hate how it looks, case creation seems to be glitch at times
What problems is the product solving and how is that benefiting you?
Not much
User friendly
What do you like best about the product?
Ease of use and user friendly. Quick response.
What do you dislike about the product?
I do not dislike any of the features. I have not had any problems.
What problems is the product solving and how is that benefiting you?
getting help efficiently
Awesome System
What do you like best about the product?
Salesforce has endless options and great visibility for all departments.
What do you dislike about the product?
Gets overwhelming if working on many things at once
What problems is the product solving and how is that benefiting you?
User friendly system that gives maximum visibility to sales support and customers
Salesforce
What do you like best about the product?
Salesforce was easy to use and I was able to toggle between different pages without having multiple tabs or windows open.
What do you dislike about the product?
Within salesforce I found reporting to be challenging and not as robust at first as other tools I have use.
What problems is the product solving and how is that benefiting you?
Reporting on production and documenting clients calls. Being able to pull up and report on issues and agents productivity is useful.
A great, all-inclusive experience for any business needs.
What do you like best about the product?
My favorite component of Sales Force is how customizable it is. I use it as part of a project manager office, and it is the one place we go for all of our needs. We have been able to build out a project board to track budgets, contacts, next steps, timelines, and project notes. Throughout our process of implementing sales force, we've been able to create this board with the features and information we want, without being limited by software templates. Further, we are able to use it as a hub for our client information and complete all of our billing throug the software/
What do you dislike about the product?
It does take time to develop the software for needs of a company. We have put a great deal of time and money into using this program for our company, so it is not the best option for companies unable to devote to this.
What problems is the product solving and how is that benefiting you?
We are truly solving issues of efficiency with Service Cloud. We used to have too many websites or programs to complete all of our business tasks. However, we now have one main hub for our information, which allows us to focus our time on pressing client needs/
Easy to navigate, user friendly.
What do you like best about the product?
I love how easy the navigation of this system is.
What do you dislike about the product?
My dislikes would be errors when trying to process a request that freezes the system.
What problems is the product solving and how is that benefiting you?
We use service cloud for most member information.
Not bad
What do you like best about the product?
Ease of use. Everything is on one page regarding a particular account.
What do you dislike about the product?
This system seems to have more clicks than a previous system, I can grow accustomed to that since everything regarding an account is on the same page.
What problems is the product solving and how is that benefiting you?
System responds appropriately.
Allows user access to keep multiple tabs/accounts open at once.
Allows user access to keep multiple tabs/accounts open at once.
Easy to use
What do you like best about the product?
We switched to Salesforce from another software and I really enjoyed how little training we needed to start on Salesforce. I really liked how easy it was to search and find almost everything! It was also helpful since it kept all the history for a case in one place. The knowledge base was also helpful kntrainjng new employees.
What do you dislike about the product?
One thing I disliked was that emails were only viewable as HTML format. I would have preferred a more viewer friendly format.
What problems is the product solving and how is that benefiting you?
Sales force helps us relay and interact with clients and keep records of cases. It also helped our company interact and commicate clearly.
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