Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Good program that incorporates a lot of useful features.
What do you like best about the product?
I work in technical support, but this is one program I use to review accounts. My company has customized a part of Salesforce that allows us to view not only sales orders, but account notes, helpful links to company resources, and even troubleshooting tools. I like that Salesforce gave my company the freedom to customize it for our own personal needs.
What do you dislike about the product?
While it does sync with our billing programs pretty well for the most part, it can miss some important data. I wish that process could be perfected. When we put account notes in Salesforce, they will end up in the billers, but it doesn't work the other way around. It would be nice to have that backwards synchronization.
What problems is the product solving and how is that benefiting you?
It has helped me to find out how far along a customer's sale has gone. We get a lot of calls from customers looking to find out what the status of their sale/installation is. This is very helpful for keeping track of it. It is probably the only tool that both technical support and sales are both fluent in.
Recommendations to others considering the product:
Like any similar software that has database capabilities, to make searching and finding accounts and orders easier, make sure to fill in as many fields as possible when setting them up. My biggest challenge with Salesforce is finding the correct accounts, and that is made easier with more due diligence by the people who use the product.
My Sales Force Review
What do you like best about the product?
Salesforce is a very powerful, fluid platform. I enjoy it's reliability, and it's ability to be customized by the end user.
What do you dislike about the product?
My biggest gripe with Salesforce would be the amount of different licenses that need to be purchased for each user to utilize it to it's fullest potential.
What problems is the product solving and how is that benefiting you?
Salesforce allows everyone in our enterprise to follow every support case throughout it's life cycle - in other words, transparency and accountability.
Recommendations to others considering the product:
Do it! It's awesome!
Salesforce is a tool that we use to look up information on invoices, create credits, take orders
What do you like best about the product?
The thing that I like best is that it allows you to update information in real time and that you are bale to make changes in the system with the administrator daily if you need to.
What do you dislike about the product?
The thing that I dislike most is that it has quite a few glitches and it can get caught up on itself and when you think a problem has been fixed it more than likely has not been.
What problems is the product solving and how is that benefiting you?
We are trying to get upgraded to where it can read Great Plains software and they can interact without us having to have both systems open to operate out of.
great tool for lots of different purposes
What do you like best about the product?
I like the multi-functionality of Salesforce. It covers basic needs and allows access from everywhere, but also has the ability to develop and grow alongside a business. I definitely like how the different elements come together to help with visibility and trackability.
What do you dislike about the product?
There is definitely an element of learning to work within Salesforce. It is mostly intuitive but still lacks the ability to be as flexible as more basic tools like Microsoft Office Excel.
What problems is the product solving and how is that benefiting you?
using it to track the sales pipeline and improve cross business visibility. We have definitely improved access to certain documents and information by having it accessible to all those with Salesforce. This has decreased email traffic and improved reporting and information access
Salesforce in Small Business Reatil Enviornment
What do you like best about the product?
I loved how easy it was to use Salesforce. All of the employees enjoyed using it and we were able to connect on there on a daily basis. It was a great platform for us to share customer/ sales information with one another.
What do you dislike about the product?
There wasn't anything that I disliked about using salesforce. As an employee, I found it very useful!
What problems is the product solving and how is that benefiting you?
Salesforce is great for small businesses! It was a great resource for us to keep in contact and share pertinent client info with all employees in the business. We were able to share sales goals, tips, and recognize employees who exceeded sales performance.
Underwriting Analyst
What do you like best about the product?
The customization and the data aggregation for reporting
What do you dislike about the product?
There isn't much that I dislike about Salesforce, sometimes all of the options for customization can be overwhelming.
What problems is the product solving and how is that benefiting you?
Compiling and exporting data, tracking deals as they move through a workflow, creating reports
Salesforce Service Cloud Review
What do you like best about the product?
You can build your own console app and it looks great in lightning. Very easy to set up, we did it in-house.
What do you dislike about the product?
We needed to do a bit of customization (apex) for emails and email replies to be correctly captured on the case object.
What problems is the product solving and how is that benefiting you?
Global support ticketing system for our company
Gets the job done, but not a joy to use
What do you like best about the product?
The interface for Desk is clean and simple to use. It keeps cases relatively organized through macros, labels, and filters. It's also useful because we can assign cases to individuals and keep them accountable.
What do you dislike about the product?
The business insights are lacking a lot of usability. We have to do a lot of guesswork to pull data on how we're doing. CSAT integration is pretty poor for non-English languages. It's really difficulty to organize macros as well -- there's only 1 level of folders that you can create. Finally, Desk has slowed a lot this year -- especially with bulk actions.
What problems is the product solving and how is that benefiting you?
We're able to respond quickly to users and track our progress. We've been able to stay in close contact with users via email every day.
Customer Service Rep
What do you like best about the product?
Practical and efficient database to keep up with large amount of accounts on a daily basis
What do you dislike about the product?
It can work a little slow at times, crashes depending on browser
What problems is the product solving and how is that benefiting you?
we are helping customer, contractors, interior designers etc, with paint/stain/concrete issues and providing solutions, product or technical supprt
Great Software Solution with Tons of Options
What do you like best about the product?
I love all of the options that SalesForce service cloud allows you to utilize. We are just scratching the surface but the level of customization so far is awesome. You can do pretty much anything with it and it has custom reporting which allows you to create any report you could want.
What do you dislike about the product?
The custom reporting is a double edged sword. It has so many options that it can actually be difficult to navigate and use.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to interact and service our customers quickly and effectively. It also allows us to host bot an internal and external knowledge base in an easy to access way.
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