Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Sales force
What do you like best about the product?
I like the document sharing capability, and how the records are organized. I find it very easy to find what I'm looking for, and to make entries.
What do you dislike about the product?
I felt like it was hard to get used to. I also felt like the initial sign in process was difficult. I also wish you could write in the amount of time vs using only using drop downs.
What problems is the product solving and how is that benefiting you?
You don't duplicate work and you can see what has already been completed.
Junior contract manager
What do you like best about the product?
I like the Interface of the program. Easy to navigate
What do you dislike about the product?
Customization to my program needs is not accurate
What problems is the product solving and how is that benefiting you?
More organized, streamlined processes
Simply the best
What do you like best about the product?
Streamlined and makes work efficient. No need to hop around between programs to get work done.
What do you dislike about the product?
Some features could be made more efficient.
What problems is the product solving and how is that benefiting you?
Email integration
great capabilities hard to streamline
What do you like best about the product?
It is a trusted and solid platform - I have not experienced it giving me improper data once it was fully configured
What do you dislike about the product?
we had a 3rd party rep try and help us get setup and it was not helpful - I wish the interface was more user-friendly like hubspot. It is also harder to change html emails on the fly but in hubspot it is very easy.
What problems is the product solving and how is that benefiting you?
Better reporting pulled from the backend than with hubspot. We can have more users supported better with the plan we went with in salesforce.
Recommendations to others considering the product:
quite the learning curve and be careful if you choose a 3rd party to come in and show you the ropes. Not always worth it. Since it is highly customizable and can be catered to your specific needs, a 3rd party setup may not be necessary.
Love this software!
What do you like best about the product?
Salesforce makes it sooo easy to keep track of communication with customers. The difference is night and day.
What do you dislike about the product?
It is a little limited for who we can add as members, we have found a workaround, but it is a little inconvenient.
What problems is the product solving and how is that benefiting you?
It helps keep all of the communication between staff and customers in one place. Plus you are able to see if they called in and spoke to someone else.
So much potential!
What do you like best about the product?
Service Cloud is an amazing program with so much potential. With a few adjustments, I think it could become an all encompassing go to.
What do you dislike about the product?
its very particular and quirky. Does not like to be refreshed.
What problems is the product solving and how is that benefiting you?
Smoother process, mostly intuitive.
Salesforce for Call Logs, Reports, And Info Storage
What do you like best about the product?
I like that salesforce can be manipulated and updated for ease of use. Things in our company are constantly changing so being able to have the flows change with everything else makes logging calls simpler and more convenient. I also like the ease of reporting for data pulls.
What do you dislike about the product?
I don't like that the software logs me out after so many minutes without showing you the logout page. Oftentimes when I return from a break it looks like I can still log a call but when i go to the next step I realize I have been logged out and anything entered is gone.
What problems is the product solving and how is that benefiting you?
Salesforce is used on my team primarily for call and feedback/email logging. We can then pull reports to analyze data from these logs. Additionally there is shared information stored here regarding enrollment and schools within our organization.
It's complicating to use
What do you like best about the product?
I like how it can attach email chains to a single case
What do you dislike about the product?
I don't like how it's not intuitive to use
What problems is the product solving and how is that benefiting you?
We use salesforce to support our clients on a day to day basis regarding technical support and data support. Benefits would be that I could trace back history of when the client has contacted before
excellent CRM
What do you like best about the product?
Salesforce tracks everything that would ever need to be tracked in order for organization to take place in the workplace.
What do you dislike about the product?
Since sales force tracks everything, sometimes it is very hard to find a particular piece of information you are looking for
What problems is the product solving and how is that benefiting you?
Organization is the key benefit to salesforce. Instead of filing through paperwork, it is all conveniently located.
Convenient & quick via Salesforce
What do you like best about the product?
I like that I can search properties, as well as employees from one simple search bar.
What do you dislike about the product?
It is not always current, and I need to do further research at times.
What problems is the product solving and how is that benefiting you?
It is easily accessible at my finger tips. I can be on the phone with an employee or resident, and find the answer or contact I need in seconds.
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