Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud Centralized Our Organization
What do you like best about the product?
Service Cloud allowed us to move to the SalesForce platform in all areas of our business. We were most nervous about implementing Service Cloud due to the large amount of tickets that were already archived in our old system. Thank goodness for the SalesForce teams assistance during our migration.
What do you dislike about the product?
Support response times aren't really the fastest. Even when they do answer you they don't seem to have any idea how we are using the system.
What problems is the product solving and how is that benefiting you?
We are now able to push all information regarding our clients into one single platform.
Recommendations to others considering the product:
Make sure you have someone from the Salesforce team assisting you during implementation. It saves a lot of time and headache on your end.
Sales force can be very tedious to use
What do you like best about the product?
I like how flexible the data I can enter is and how many custom fields I get
What do you dislike about the product?
The page doesn’t auto-save what you enter and the site is tedious to navigate
What problems is the product solving and how is that benefiting you?
Using as a Database to store integration projects
Salesforce makes things easier!
What do you like best about the product?
I like the streamline look of salesforce compared to our older ticketing system, its so much easier to use and we can integrate so much into it for all our departments!
What do you dislike about the product?
Nothing to dislike. Its made our processes so much faster
What problems is the product solving and how is that benefiting you?
We were able to re establish a much better line of communication with our higher levels of support since we all use the same ticketing system rather then multiple systems. Enables us to provide better service to our clients!
The organization I work for uses Salesforce everyday.
What do you like best about the product?
It is easy to learn and use. The reports are great. It holds a ton of information about our customers.
What do you dislike about the product?
I wish I had more access to things and I wish reports were a little easier to build.
What problems is the product solving and how is that benefiting you?
It is easy to record cases to solve customer inquiries quickly and easilty.
Recommendations to others considering the product:
Great investment. It takes some time to get all the kinks worked out, but worth the time and effort.
Salesforce Review of Desk (classic)
What do you like best about the product?
I really love how clear the classic agent is. The nextgen agent is very difficult for me to use due to the colors used, everything is very unclear and dark. I love the classic, it's very easy to see and organize my cases.
What do you dislike about the product?
As previously stated I do not like using nextgen as the aesthetic of it is hard on my eyes when staring at a computer screen all day.
What problems is the product solving and how is that benefiting you?
It helps us serve our customers as fast as possible to keep them happy. I like desk because it's VERY user friendly and allows me to keep everything very organized.
Recommendations to others considering the product:
I would definitely recommend using salesforce but the classic edition, or make improvements to the nextgen.
Salesforce
What do you like best about the product?
Extensive capabilities.
Excellent for project management .
Excellent for project management .
What do you dislike about the product?
Can at times be hard to navigate due to the quantity of cases and tasks.
What problems is the product solving and how is that benefiting you?
Customer issue resolution.
Activity tracking.
Document sharing.
Project management.
Activity tracking.
Document sharing.
Project management.
Good upgrade from Remedy
What do you like best about the product?
Ability to work on any device (PC, cell phone, tablet)
What do you dislike about the product?
A lot of manual interaction on things that used to be done automatically by our previous tool
What problems is the product solving and how is that benefiting you?
Support Cases issued by our customers to report problems on our tools
SFDC is the way to go
What do you like best about the product?
I like the tenure of the platform, the amount of resources available, and ease of turning the platform into a career.
What do you dislike about the product?
The support. Too often are cases closed without even acknowledging the help required. A lot of it is outsourced, or poached from call centers where the talent is rough at best.
What problems is the product solving and how is that benefiting you?
We solved support issues with this. It has robust analytics for reporting and the easy of use is great.
Recommendations to others considering the product:
If you can afford the licensing, this is the platform for you. There is a readily available knowledge base and tons of professionals. It's easy to find the information you need without having to look too far. This is also a great way to encourage your employees to further their career. Everyone is stronger with Salesforce certifications!
Safeforce
What do you like best about the product?
It is a very user friendly program. We were able to train on it within a week, and put it to use by week two.
What do you dislike about the product?
There is nothing I really disliked about the system. I was just unhappy at learning something new.
What problems is the product solving and how is that benefiting you?
Our marketing department was able to track project possibilities through the life of the project. It was great to be able to see the workflow all in one place.
Service Cloud Review
What do you like best about the product?
I like that service cloud allows for good organization throughout the company.
What do you dislike about the product?
It involves a lot of training in order for everyone to use it properly
What problems is the product solving and how is that benefiting you?
organization and communication
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