Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Salesforce
What do you like best about the product?
I like being able to track my teams open tickets. Being able to see charts to what type of tickets/how long one has been open/who owns them, is very valuable.
What do you dislike about the product?
The amount of steps there are to close to ticket.
What problems is the product solving and how is that benefiting you?
At my work we all use Salesforce differently. My team uses it to track our work progress and requests that come in. We really benefit from the organizational aspect of it.
Salesforce
What do you like best about the product?
I like being able to track my goals through metrics. I can keep tabs on the things I am hoping to do.
What do you dislike about the product?
I don't find the platform as intuitive as others. It's not always as easy to find different elements.
What problems is the product solving and how is that benefiting you?
We are able to communicate with our sales team, and track team goals.
salesforce for CRM
What do you like best about the product?
Salesforce is a smart tool to process and log all customer contacts. It is easy to have access and link together all their information and previous cases.
What do you dislike about the product?
I would love to be able to open more tabs at the same time without having to click and go back to the page...
What problems is the product solving and how is that benefiting you?
phone and email contacts and account management
we still use an outside site to process the customer's accounts but the salesforce is linked to it and it is where we first start our conversations
we still use an outside site to process the customer's accounts but the salesforce is linked to it and it is where we first start our conversations
Salesforce promotes collaboration
What do you like best about the product?
I love how you can utilize the system (made for sales functionality) to collaborate, boost energy, support one another, show each other support and give credit for jobs well done. I like how you can utilize the "public forum" (we had it for the whole company, our individual office/location, and also for certain groups (client support, sales teams, divisions, etc.) Its a great software for sales environments.
What do you dislike about the product?
I don't like how certain groups have certain access, dividing the groups. It's OK for the sales team/upper level as they can see more client information/etc. This could have just been how our company set up the access for different groups - I was also part of the "launch" and the initial company wide implementation.
What problems is the product solving and how is that benefiting you?
collaboration, sales support, overall awareness of client needs, etc. We were all able to see information, posts, share information with each other, and see status' on global clients to compare process' and benefit from each other.
Recommendations to others considering the product:
I think this is a great product. It seems very versatile and can be implemented in many different industries and functions of a business. Great for companies who are looking to increase company investment, collaboration, team work, etc.
SFA
What do you like best about the product?
Easy to use, used daily, calls and emails tracked and history
What do you dislike about the product?
Nothing, I wouldn't change a thing, it works perfectly.
What problems is the product solving and how is that benefiting you?
keeping contact with customers and pipeline as well as database info
Recommendations to others considering the product:
Buy and use and the ROI is solid, use it like Outlook
Excellent Tools
What do you like best about the product?
360 degree of the customer: Sales, Service consolidated/aggregated view.
What do you dislike about the product?
some of the complexities with person account structures
What problems is the product solving and how is that benefiting you?
Comprehensive engagement with our customer cases as well as understanding their buying habits and opportunities
Recommendations to others considering the product:
Plan with a 360 degree of the customer in mind
Salesforce Service Cloud
What do you like best about the product?
The ability to give customers personalized attention and care.
What do you dislike about the product?
There is nothing in particular that I dislike about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Closing cases quickly and being able to deliver support from anywhere.
Senior Software Developer
What do you like best about the product?
Best for customer service or case management system.
What do you dislike about the product?
Performance issue slow which help the user alot more simple to use the tool without switching to other window.
What problems is the product solving and how is that benefiting you?
We set up the complete call center with instigation of CTI tool.
Recommendations to others considering the product:
NA
Efficient but slightly confusing
What do you like best about the product?
I love that I can access everything quickly and in multiple tabs
What do you dislike about the product?
Flaws in what my role needs specifically
What problems is the product solving and how is that benefiting you?
Able to work with customers quicker with fast retrieval of information and love being able to have multiple tabs or accounts open at once.
Desk.com is very innovative.
What do you like best about the product?
The best thing I like about Desk is how I am able to input two hashtags when I am entering macros into each case. For instance, instead of inputting the macro at the bottom of the screen, I can just enter "##SP" (for spam cases).
What do you dislike about the product?
What I probably dislike about Desk is how sometimes the site will load slowly. There are also instances where cases do not go into the right folders, so that really slows our work down.
What problems is the product solving and how is that benefiting you?
I have not been involved with any business problems with Desk, but one of the benefits I have realized about it is the status updates you get whenever the site is crashing. Also, Desk is so innovative in a sense where you can see which person is in a case, the last time it was updated, etc. I really think those updates are important because they help our work day go by smoothly (when there are no delays of course).
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