Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Solid workhorse for tech support
What do you like best about the product?
Integration with sfdc platform ability to customize to business needs
What do you dislike about the product?
Workflow could be improved. Complexity in deploying.
What problems is the product solving and how is that benefiting you?
Tech support
It does the job!
What do you like best about the product?
I like that multiple people are able to access the platform and track their progress.
What do you dislike about the product?
I don't like that certain data is not automatically uploaded or updated.
What problems is the product solving and how is that benefiting you?
We are able to track donor database information on a daily basis. We are able to create accurate reports for reconciliation.
Really simple and quick
What do you like best about the product?
There wasn't any superflous steps, and didn't have to repeat myself with getting data in.
What do you dislike about the product?
Asked a bit too much for satisfaction ratings, and making sure they are on the right track as a service/product.
What problems is the product solving and how is that benefiting you?
Quicker time to resolution, smooth integration with the rest of my salesforce data on customers, internal opportunities, etc.
Lot's of great tools and add ons that immeditally add value to business.
What do you like best about the product?
Sales Force Apps are very powerful. It's important to have someone very knowledgable with how Salesforce works.
What do you dislike about the product?
Per license cost is expensive. Standard support is slow to respond.
What problems is the product solving and how is that benefiting you?
Improve customer service to customers. Improve tracking incidents.
Recommendations to others considering the product:
Salesforce Service Cloud works well if you understand how their workflows are used and if you need an easy way to connect customer tickets with customer info in sales force.
Salesforce Cloud Review
What do you like best about the product?
Tasks make account management of large book sizes maintainable, Nothing goes missing or over looked with Outlook Email Log, Account Management and Sales work better together with Opportunity Identification tracking. the entire platform is customizeable and detail oriented to fit the needs of your organization
What do you dislike about the product?
The console view could be a little more updated and visually appealing. Overall the visuals of salesforce appear archaic to some of their competitors. The email FROM Salesforce also never appears formatted well and could be improved. Customizing SF for your organization can be a difficult task and a long process. the price point is also higher than competitors.
What problems is the product solving and how is that benefiting you?
Easy account management and communication with clients, tracking, sales and closing the opportunity loop , client communication integration, activity tracking with reporting. Tasks to assign to yourself and teammates help to make sure that you never miss a beat in keeping your clients happy and up to date. overall it improves speed of workflow.
Recommendations to others considering the product:
It can be a bit pricey from what I have heard but the features are much more robust and there are so many customizeable features. I have used Salesforce in 3 different companies and each company used it a little different or had extra features that made the platform unique to your organization. I believe it is essential for account documentation and closing the loop on sales pipeline. Nothing goes missing when all emails and calls are synced to salesforce.
Service Cloud Centralized Our Organization
What do you like best about the product?
Service Cloud allowed us to move to the SalesForce platform in all areas of our business. We were most nervous about implementing Service Cloud due to the large amount of tickets that were already archived in our old system. Thank goodness for the SalesForce teams assistance during our migration.
What do you dislike about the product?
Support response times aren't really the fastest. Even when they do answer you they don't seem to have any idea how we are using the system.
What problems is the product solving and how is that benefiting you?
We are now able to push all information regarding our clients into one single platform.
Recommendations to others considering the product:
Make sure you have someone from the Salesforce team assisting you during implementation. It saves a lot of time and headache on your end.
Sales force can be very tedious to use
What do you like best about the product?
I like how flexible the data I can enter is and how many custom fields I get
What do you dislike about the product?
The page doesn’t auto-save what you enter and the site is tedious to navigate
What problems is the product solving and how is that benefiting you?
Using as a Database to store integration projects
Salesforce makes things easier!
What do you like best about the product?
I like the streamline look of salesforce compared to our older ticketing system, its so much easier to use and we can integrate so much into it for all our departments!
What do you dislike about the product?
Nothing to dislike. Its made our processes so much faster
What problems is the product solving and how is that benefiting you?
We were able to re establish a much better line of communication with our higher levels of support since we all use the same ticketing system rather then multiple systems. Enables us to provide better service to our clients!
The organization I work for uses Salesforce everyday.
What do you like best about the product?
It is easy to learn and use. The reports are great. It holds a ton of information about our customers.
What do you dislike about the product?
I wish I had more access to things and I wish reports were a little easier to build.
What problems is the product solving and how is that benefiting you?
It is easy to record cases to solve customer inquiries quickly and easilty.
Recommendations to others considering the product:
Great investment. It takes some time to get all the kinks worked out, but worth the time and effort.
Salesforce Review of Desk (classic)
What do you like best about the product?
I really love how clear the classic agent is. The nextgen agent is very difficult for me to use due to the colors used, everything is very unclear and dark. I love the classic, it's very easy to see and organize my cases.
What do you dislike about the product?
As previously stated I do not like using nextgen as the aesthetic of it is hard on my eyes when staring at a computer screen all day.
What problems is the product solving and how is that benefiting you?
It helps us serve our customers as fast as possible to keep them happy. I like desk because it's VERY user friendly and allows me to keep everything very organized.
Recommendations to others considering the product:
I would definitely recommend using salesforce but the classic edition, or make improvements to the nextgen.
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