Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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very handy out of the office
What do you like best about the product?
that you can be out of the office ... with only your phone and still take care of your customers
What do you dislike about the product?
never ever being able to be disconnected?
What problems is the product solving and how is that benefiting you?
maintaining customer relationships
alright software
What do you like best about the product?
accessing my data from anywhere I no longer need to vpn into my network
What do you dislike about the product?
Setup can be long and I wish they did more upfront sys admin training for us
What problems is the product solving and how is that benefiting you?
giving user access to data 24/7
Great Product
What do you like best about the product?
The system is very easy to use and get staff trained in it.
What do you dislike about the product?
There isn't anything in particular that I do not like about the system.
What problems is the product solving and how is that benefiting you?
taking better care of our customers
Data Collection and storage Tool
What do you like best about the product?
The program was fairly easy to use the UI was simple enough to muddle through. Sales team was able to utilize data features to store information that was easily accessed from one place rather than in several excel spreadsheets .
What do you dislike about the product?
The program left alot to be desired. The functionality was usable but our industry could have used a bit more detail to support our needs.
What problems is the product solving and how is that benefiting you?
Data storage and location identification. Simplification of information and data collection. Inventory systems used are more simple using sales force.
Recommendations to others considering the product:
Try it, it may meet your needs better than you initially expected. For the industry i was in when used it has worked well. There are still room for improvement but they are certainly on the righ ttrack.
Desk review
What do you like best about the product?
I use it for email support with members. The desk.com is easy to use, the thread with correspondence is easy to read.
What do you dislike about the product?
Merge cases in NewGen confuses me. It was much simpler on the old system.
What problems is the product solving and how is that benefiting you?
I use desk.com to reply to our members/users with the general questions about the service.
Benefit is that we all can see the case and get all the archives if needed.
Benefit is that we all can see the case and get all the archives if needed.
Seems useful, but rarely used
What do you like best about the product?
I like that it can connect people working in disparate locations
What do you dislike about the product?
doesn't mesh well with other software used, such as skype messager
What problems is the product solving and how is that benefiting you?
I rarely use it, it seems more useful for the sales people
Helpful source for networking
What do you like best about the product?
The website is useful for networking, since I've been able to track down former colleagues that have moved around and might not be on Linkedin.
What do you dislike about the product?
Some of the contact data can be quite generic (such as in the case of it auto-defaulting to a corporate headquarter address) or dated.
What problems is the product solving and how is that benefiting you?
I've used the website to be able to find contact info for potential new clients, as well as re-establishing existing business relationships with former co-workers.
Recommendations to others considering the product:
More often than not, I have found the address of the contact person to be of a generic corporate headquarters vs. the person's specific office location.
Salesforce Service Cloud - convenient place for important info
What do you like best about the product?
- ease of finding clients contact info
- easy access to phone numbers, addresses and emails
- call logging
- almost perfect complete client database
- easy access to phone numbers, addresses and emails
- call logging
- almost perfect complete client database
What do you dislike about the product?
- information can be scattered or repeated
- hard to edit wrong info
- companies can be saved multiple times with varying info
- hard to edit wrong info
- companies can be saved multiple times with varying info
What problems is the product solving and how is that benefiting you?
- contact issues
- shipping issues
With this product, I am able to easily access the necessary information to do my job and contact appropriate parties without taking extensive time to find their contact info.
- shipping issues
With this product, I am able to easily access the necessary information to do my job and contact appropriate parties without taking extensive time to find their contact info.
Life Before Salesforce? I Can't Remember It!
What do you like best about the product?
I love how responsive Salesforce Customer Service is, if ever I have a question.
What do you dislike about the product?
My only dislike with the program is the sometimes glitchy Salesforce for Microsoft Outlook Application.
What problems is the product solving and how is that benefiting you?
I am currently working on a "Solutions Database," inputting popular inquiry related responses to improve our organization's customer service response rate and efficiency.
Salesforce
What do you like best about the product?
The multiple features available and the ability to track information.
What do you dislike about the product?
Not enough instructions on how to pull reports.
What problems is the product solving and how is that benefiting you?
Streamlining workflow processes.
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