Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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External reviews
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Easy to Use, User Friendly!
What do you like best about the product?
The ease of accessing reports and the ability to understand all functions of this product make it one of the best out there!
What do you dislike about the product?
Some of the 'required' fields are not necessary. Being able for each user to customize on an individual level would be great!
What problems is the product solving and how is that benefiting you?
We are now able to pull Sales reports for the outside account executives easily and quickly. This makes a big difference from the previous system being used.
Recommendations to others considering the product:
This product is user friendly- easy to train employees on!
Salesforce Cloud
What do you like best about the product?
Easy to navigate. Clear direction on what is next. Streamlines everything for easy organization.
What do you dislike about the product?
Can sometimes run a little slow. I absolutely do not love the mobile app as I find it hard to access what I need
What problems is the product solving and how is that benefiting you?
Keeps everything in one place for me and if I did not have this software I would not have good follow-ups with leads
Recommendations to others considering the product:
I am not sure what else would compare!!
Easy to use
What do you like best about the product?
Very easy to use when keeping track of accounts, individual clients, samples, and reports.
What do you dislike about the product?
Dislike that their app for iPhone/iPad is not very user friendly.
What problems is the product solving and how is that benefiting you?
It helps to maintain communication between departments.
Easy Ticketing System
What do you like best about the product?
The interface looks nice and it is easy to use.
What do you dislike about the product?
The text is terrible and it is hard to have multiple people work on the same ticket.
What problems is the product solving and how is that benefiting you?
We need to have a ticketing system to solve client's problems. It was easy for our staff that worked from home.
Recommendations to others considering the product:
Change the font. Allow multiple people to be in the ticket at once. All people to see who is in the ticket and what they did in it.
salesforce is wonderful
What do you like best about the product?
Salesforce is amazing for our organization. It helps us keep track of our customers in a great way. It shows past conversations, when they have been helped, it is so much easier to input information and keep them updated. There is also a app to use which is very neat to organize customers.
What do you dislike about the product?
It took awhile to learn and can be confusing at times.
What problems is the product solving and how is that benefiting you?
We are trying to raise our membership base, and raising retention rates within our company. We realized salesforce is more efficient to get things done.
Clunky and Outdated
What do you like best about the product?
I like that it is highly customizable and integrates with a lot of other applications that we use. It can also be used for Sales, Marketing, and Support all in one platform.
What do you dislike about the product?
Its clunky and every click loads a new page. I found myself opening each page in a new tab, so that I didn't have to wait for it to load.
What problems is the product solving and how is that benefiting you?
We were solving for customer relationship management, marketing automation & mass communication, and managing our support tickets. We've been able to customize the platform to solve for all three of these problems.
Recommendations to others considering the product:
I would look for a more modern, less expensive CRM. There are tons of options now a days.
Salesforce Review
What do you like best about the product?
It's user friendly and intigrates with majority of all softwares and can be easily intergrated into marketing tools like Marketo or Data.com which is why we moved over to salesforce
What do you dislike about the product?
the total cost to keep the licesnse annually, the cost keeps going up
What problems is the product solving and how is that benefiting you?
None at the moment
Recommendations to others considering the product:
test out your envoronment first
Salesforce Service Cloud case management
What do you like best about the product?
Service Cloud, as a web app, is highly customizable using simple scripting. While a lot of specialization was done for our use, it was more general. using the scripting it really opens up the ability to make it match your workflow and preferences allowing you to work the way you want to
What do you dislike about the product?
Trying to cram a social element to a CMS doesn't make sense. Having the "feed" view and interaction is useless and contrived. It is not integrated in a way that makes it useful, I would prefer if it could be turned off or disabled whole-sale.
What problems is the product solving and how is that benefiting you?
We moved from a mainframe home-grown application that no one really understood anymore to a modern CMS with reporting, metric-capable, integrated system allowing better engineer performance and a greater view of challenge spots on the team to focus on and improve.
Recommendations to others considering the product:
Do not try to make it like your "old" system, customize it so that it makes the most sense going forward. Help using external tools like tampermonkey or greasemonkey to allow and encourage powerful scripting abilities
SalesForce
What do you like best about the product?
SalesForce is an easy to use tool to track revenue and growth, keep track of goals and drive efficiency.
What do you dislike about the product?
It's hard to find disadvantages, but if I have to, I would say that it sometimes gets bogged down, but that might be a result of the server or connection speed, not the program itself.
What problems is the product solving and how is that benefiting you?
Remaining compliant by keeping up with annual reviews required by federal regulatory agencies. Benefits realized have been goals reached by various advisors in the firm due to increased efficiency through use of SalesForce.
More than meets the eye
What do you like best about the product?
ServiceCloud works perfectly in our client facing support roles. We are currently exploring all that Salesforce has to offer, and recently started utilizing the "Chatter" feature. This ability has simplified our interoffice communication and action trails.
What do you dislike about the product?
When assigning cases, SF often changes the user name or case reason and detail back to blank. Frustrating.
What problems is the product solving and how is that benefiting you?
Chatter allows us to simplify the paper trail that comes with client interactions. A client calls in, a case is created, then a child case for account work. A refund is needed? Chatter a manager from right in the case. Later down the road, all work is right there, attached to one case, and easy for the next rep to read.
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