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Salesforce Service Cloud

Salesforce, Inc.

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6,861 reviews
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    Tom D.

Horrible Conversation Flow

  • March 03, 2016
  • Review provided by G2

What do you like best about the product?
I love the knowledge base piece and it's customizability - granted it's quite hard to customize. But the potential is there. There are some great examples of very beautiful looking knowledge bases that use Desk.com
What do you dislike about the product?
A lot. The way you enter content is clunky, editing templates is clunky and the supposedly easy sync with Salesforce is anything but. It's got a pretty shell, but on the inside, Desk.com runs like yesterday's web.
What problems is the product solving and how is that benefiting you?
It allows us to funnel help questions into a place where we won't lose them. We use out support email inbox for multiple reasons and Desk helps us deal with those looking for support.

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