Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Team Management and Omnichannel, but SLAs Need Customization
What do you like best about the product?
See my slas, manage my team, omnichannel
What do you dislike about the product?
Slas must be customized for be triggered
What problems is the product solving and how is that benefiting you?
Attention to my customers, find faq, help desk
Great Omni-Channel Routing, but Limited Control Over Standard Objects
What do you like best about the product?
Omni channel! the routing features are robust
What do you dislike about the product?
lack of control over some standard objects in omni channel
What problems is the product solving and how is that benefiting you?
client support
Everyone should use this!
What do you like best about the product?
definitely the ease of use and the precise automation.
What do you dislike about the product?
putting some more automation on skill set and omni channel routing
What problems is the product solving and how is that benefiting you?
helping service agents and our business connect with their clients and solve their business problems
Decent Performance, but Pricey
What do you like best about the product?
It’s okay. It does what it’s suppose to do. What else would matter? Do you know?
What do you dislike about the product?
The price is very expensive and too much for what you really get and the alternatives that exist.
What problems is the product solving and how is that benefiting you?
It helps me keep my job
Great for Case Management and Knowledge
What do you like best about the product?
Case management and knowledge management
What do you dislike about the product?
The features in service cloud are pretty intuitive and serves the purpose
What problems is the product solving and how is that benefiting you?
Automatic case management knowledge articles entitled in a few cases, help a lot
Great Variety of Options, No Complaints
What do you like best about the product?
The ease of options and features is amazing
What do you dislike about the product?
I really enjoy all thegeatures and dont have any dislikes
What problems is the product solving and how is that benefiting you?
One spot data storage
Great Case Management and Call Summarisation, but Pricey SKU
What do you like best about the product?
Case Mamagement with SLAs and escalations. Note with the addition of SCV the capability is even stronger. Call summarisation is great
What do you dislike about the product?
The cost of the sku and usage is increasing and is not always an option to clients
What problems is the product solving and how is that benefiting you?
Use of Cases is used across clients to streamline complaints/ ticketing process essentially. Consolidated data, 360 view.
Love the Console Feature
What do you like best about the product?
The console view and how it groups things together.
What do you dislike about the product?
It is not API friendly and focused on integrations as best as it could
What problems is the product solving and how is that benefiting you?
Helping allow the users to work with all our applications in one place
Great Voice Features, But Lacks API-First Approach
What do you like best about the product?
Voice is really good feature .. ux is also good
What do you dislike about the product?
It’s not api first solution.. not great ux
What problems is the product solving and how is that benefiting you?
Case management
Seamless Setup and Time-Saving Benefits
What do you like best about the product?
I find Salesforce Service Cloud's setup process to be seamless and straightforward, which makes it easy to implement. I appreciate how it consolidates all my tasks, saving me a significant amount of time. The seamless integration and efficiency are key reasons I would choose to buy it again.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to consolidate all my data, saving time and enhancing efficiency.
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