Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent Customer Service, No Complaints
What do you like best about the product?
Customer service and portal setting for customers
What do you dislike about the product?
Everything is good/ no complaints as such
What problems is the product solving and how is that benefiting you?
My customer’s queries on my website
Great Accessibility, but Login and Ticket Search Need Improvement
What do you like best about the product?
The accessibility from anywhere mobile and web.
What do you dislike about the product?
Hard to login and find tickets fast, login process for an admin takes too long.
What problems is the product solving and how is that benefiting you?
Issues with SF technical issues that need attention.
Great for CS Team Collaboration, No Major Drawbacks
What do you like best about the product?
Allows our cs team to collaborate on all things customer related
What do you dislike about the product?
I really don’t have anything that is not helpful
What problems is the product solving and how is that benefiting you?
360 view of the customer
Great for Customer Communication, but Pricey and Complex
What do you like best about the product?
Communication with customers and manage cases
What do you dislike about the product?
High cost and complexity is something I do not like
What problems is the product solving and how is that benefiting you?
Case management is a feature we heavily use
Highly Customizable, But Lacking Recent Innovations
What do you like best about the product?
Flexibility of adding any kind of business process and high customization.
What do you dislike about the product?
Not as many advances in recent years. Would love to see more effort put into advancement other than agentforce
What problems is the product solving and how is that benefiting you?
Case management for all service calls is robust and the interface is incredibly customizable and responsive.
Automation Made Easy
What do you like best about the product?
Ease of automation. The tools are flexible.
What do you dislike about the product?
It can get overwhelming with all the different options and requires a good foundation.
What problems is the product solving and how is that benefiting you?
Customer case management
Easy to Use, but Queue Refreshing Is Annoying
What do you like best about the product?
It's very easy to use, and finding the data you need is straightforward.
What do you dislike about the product?
Having to refresh queues to find new cases
What problems is the product solving and how is that benefiting you?
Keeping track of milestones and being able to report incidents to our board so we can quickly resolve them
Efficient Case Management, but Chatter Emailing Needs Improvement
What do you like best about the product?
The platform allows continuous streamline for case management and tracking sla for customer success
What do you dislike about the product?
Chatter is a fantastic feature, but I wish there were a more straightforward way to email Chatter posts to others without having to create a group.
What problems is the product solving and how is that benefiting you?
Creating a platform that allows our org to have continuous customer success and meet needs for them
Easy Access and Customization with Salesforce Service Cloud
What do you like best about the product?
I find Salesforce Service Cloud easy to set up, thanks to its flexibility and customization options. I appreciate the ease of accessing all employee-related files, which eliminates the need for external storage and ensures everything is stored in one place. The built-in data protection also gives me confidence in keeping sensitive information secure.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud for easy access to employee files and data protection, consolidating everything in one place without the need for external storage.
Powerful Tools & Data Tracking, but Requires Significant Setup
What do you like best about the product?
All the tools that simplify my team's work and provide my managers with the necessary data are conveniently located in one place. I really appreciate the depth of data analysis available. Everything you need to manage your team can be tracked and measured in several helpful ways.
What do you dislike about the product?
As with many aspects of Salesforce, the quality of your experience depends on the effort you invest. To achieve an outstanding result, you really need to dedicate significant time to customizing the app so it fits the needs of you and your team.
What problems is the product solving and how is that benefiting you?
No customer issue is lost, and the data we build over time helps us deliver a product and customer experience that actually matters to our customers.
showing 701 - 710