Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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Everyone should use this!
What do you like best about the product?
definitely the ease of use and the precise automation.
What do you dislike about the product?
putting some more automation on skill set and omni channel routing
What problems is the product solving and how is that benefiting you?
helping service agents and our business connect with their clients and solve their business problems
Decent Performance, but Pricey
What do you like best about the product?
It’s okay. It does what it’s suppose to do. What else would matter? Do you know?
What do you dislike about the product?
The price is very expensive and too much for what you really get and the alternatives that exist.
What problems is the product solving and how is that benefiting you?
It helps me keep my job
Great for Case Management and Knowledge
What do you like best about the product?
Case management and knowledge management
What do you dislike about the product?
The features in service cloud are pretty intuitive and serves the purpose
What problems is the product solving and how is that benefiting you?
Automatic case management knowledge articles entitled in a few cases, help a lot
Great Variety of Options, No Complaints
What do you like best about the product?
The ease of options and features is amazing
What do you dislike about the product?
I really enjoy all thegeatures and dont have any dislikes
What problems is the product solving and how is that benefiting you?
One spot data storage
Great Case Management and Call Summarisation, but Pricey SKU
What do you like best about the product?
Case Mamagement with SLAs and escalations. Note with the addition of SCV the capability is even stronger. Call summarisation is great
What do you dislike about the product?
The cost of the sku and usage is increasing and is not always an option to clients
What problems is the product solving and how is that benefiting you?
Use of Cases is used across clients to streamline complaints/ ticketing process essentially. Consolidated data, 360 view.
Love the Console Feature
What do you like best about the product?
The console view and how it groups things together.
What do you dislike about the product?
It is not API friendly and focused on integrations as best as it could
What problems is the product solving and how is that benefiting you?
Helping allow the users to work with all our applications in one place
Great Voice Features, But Lacks API-First Approach
What do you like best about the product?
Voice is really good feature .. ux is also good
What do you dislike about the product?
It’s not api first solution.. not great ux
What problems is the product solving and how is that benefiting you?
Case management
Seamless Setup and Time-Saving Benefits
What do you like best about the product?
I find Salesforce Service Cloud's setup process to be seamless and straightforward, which makes it easy to implement. I appreciate how it consolidates all my tasks, saving me a significant amount of time. The seamless integration and efficiency are key reasons I would choose to buy it again.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to consolidate all my data, saving time and enhancing efficiency.
Excellent Customer Service, No Complaints
What do you like best about the product?
Customer service and portal setting for customers
What do you dislike about the product?
Everything is good/ no complaints as such
What problems is the product solving and how is that benefiting you?
My customer’s queries on my website
Great Accessibility, but Login and Ticket Search Need Improvement
What do you like best about the product?
The accessibility from anywhere mobile and web.
What do you dislike about the product?
Hard to login and find tickets fast, login process for an admin takes too long.
What problems is the product solving and how is that benefiting you?
Issues with SF technical issues that need attention.
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