Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Agentforce 360 Automates Well but Comes at a High Cost
What do you like best about the product?
Agentforce 360 solve most automations like this
What do you dislike about the product?
Agentforce cost is higher so companies not willing to effort
What problems is the product solving and how is that benefiting you?
Case management
Data Training & Support Manager
What do you like best about the product?
How easy it is to set up for your own organization
What do you dislike about the product?
Took some customization for non profit service
What problems is the product solving and how is that benefiting you?
This tool assists us in managing our cases more effectively.
Comprehensive Case Management with CTI Integration—No Complaints So Far
What do you like best about the product?
This is a comprehensive end-to-end case management solution, featuring CTI integration and access to knowledge artifacts.
What do you dislike about the product?
I find it frustrating that Service Cloud’s licensing and add-on structure can become both costly and confusing when trying to scale for large enterprises that operate across multiple service channels.
What problems is the product solving and how is that benefiting you?
At my current company, we utilize case management to support our internal workflow processes.
Impressive AI Integration, but Overwhelming Features
What do you like best about the product?
I was genuinely impressed by how it uses AI agents to bring information together.
What do you dislike about the product?
I found myself feeling overwhelmed by the sheer number of features it offers.
What problems is the product solving and how is that benefiting you?
It certainly helps cut down the time required to assess information.
Great 360 Client View, but Sales Cloud Feels Too Similar
What do you like best about the product?
The highlight for me is the 360-degree view of the client.
What do you dislike about the product?
I believe that Sales Cloud products are quite similar, with only a few minor differences in their features.
What problems is the product solving and how is that benefiting you?
The main aspect is the SLA for response.
Good traceability and omnichannel capability, but lacks integration with Instagram
What do you like best about the product?
Have traceability of all cases and omnichannel capability
What do you dislike about the product?
It lacks connection with Instagram in the chat
What problems is the product solving and how is that benefiting you?
I need to measure my customers' satisfaction
Great Experience, No Complaints
What do you like best about the product?
It’s great! I love how service cloud makes our job easy
What do you dislike about the product?
There isn’t anything I dislike about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving multiple problems in our organization.
Clean Interface and Real-Time Info Make Workflow Effortless
What do you like best about the product?
Clean and simple interface/flow. SE’s get immediate and up to date info
What do you dislike about the product?
Not really much not to like with our simplified flow
What problems is the product solving and how is that benefiting you?
Allows our SE’s to better support our customers.
Efficient Case Management, but Interface Can Be Cluttered
What do you like best about the product?
I appreciate how Service Cloud centralizes customer interactions, making it easy to track cases and ensure quick, consistent support.
What do you dislike about the product?
The interface can feel cluttered at times, especially when managing multiple cases or switching between tabs.
What problems is the product solving and how is that benefiting you?
It ensures no request slips through the cracks — every inquiry is logged, prioritized, and routed to the right person, improving response times and user satisfaction.
Great for Tracking Client History, but Navigation Can Be Tricky
What do you like best about the product?
I appreciate that we are able to review the history of our clients as well as our sales process. This feature allows us to keep track of important interactions and monitor the progress of our sales activities.
What do you dislike about the product?
It can sometimes be a bit complicated to navigate, which may make it less user-friendly at times.
What problems is the product solving and how is that benefiting you?
It would be helpful to also track where the clients come from.
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