Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Highly Efficient and Easy to Implement
What do you like best about the product?
I appreciate the clear instructions available on Trailhead and in Salesforce documentation that make setting up Salesforce Service Cloud straightforward. The smooth data migration process is impressive. I enjoy how Service Cloud provides a 360-degree view of our customers, which enables unified customer experiences across sales and marketing teams. The basic objects and functionalities, such as cases and email-to-case, are highly useful, especially with the ability to leverage automation on our data. The product's capability to work seamlessly between different departments makes it an excellent solution for businesses.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to gain a 360-degree view of customers, enabling collaboration between sales and marketing teams to deliver a unified customer experience.
Great Customer Service, but Setup Menus Are Confusing
What do you like best about the product?
It's ability to best serve our customers
What do you dislike about the product?
Confusing setup menus to navigate while maintaining consistency
What problems is the product solving and how is that benefiting you?
Email responses
Easy to Use but Sometimes Overwhelming for Users
What do you like best about the product?
I really like the ease of use for our end users
What do you dislike about the product?
At times, it can feel overwhelming to our users
What problems is the product solving and how is that benefiting you?
Better support of our advisors
Great Centralization, But Integration Needs Improvement
What do you like best about the product?
The most and best Salesforce Service Cloud is how it brings all the information together in one central location
What do you dislike about the product?
Is a bit disjointed with other applications.
What problems is the product solving and how is that benefiting you?
Making easier to access data and help customer
Easy Case Management, but Overwhelming Feature Set
What do you like best about the product?
Managing cases is straightforward, making it easier to handle and resolve them efficiently.
What do you dislike about the product?
There are so many features that it's difficult to remember and use them all.
What problems is the product solving and how is that benefiting you?
Enhancing the speed at which cases are resolved, as well as improving the ability to track and manage them, has been beneficial.
Smooth Setup, Challenging Omnichannel Configuration
What do you like best about the product?
I love that setting up the Salesforce Service Cloud was very easy for me, which made the transition smooth and quick. I find the feature that allows creating a case and email-to-case very useful in managing tasks effectively.
What do you dislike about the product?
I find creating omnichannel and building the service agent to be very difficult.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud useful for creating cases and email management, supporting my CRM needs, despite challenges with omnichannel setup.
Great CDP Features, but Customization Requires Technical Help
What do you like best about the product?
CDP and consolidate all activities of customer to serve service
What do you dislike about the product?
Non-technical users can’t easily change logic, layouts, or automation — needing admins or developers for simple tweaks.
What problems is the product solving and how is that benefiting you?
When company needs to handle customer case issue and provide customer information to service them
Great Case Management and Service, Just a Bit Pricey
What do you like best about the product?
Its awsm for case managermne5 and ma ager service by the team
What do you dislike about the product?
Nothing its awsm hust .ore expensive one
What problems is the product solving and how is that benefiting you?
Resolving the case management
Seamless Call Center Management and Integration with Service Cloud
What do you like best about the product?
I love how Salesforce Service Cloud has seamlessly managed our call center operations for over twelve years, enhancing our efficiency. The integration of Service Cloud Voice and Agentforce for AI automation is impressive. The out-of-the-box features are fantastic and made our setup and migration effortless. I find the case management capabilities and service cloud functionality invaluable, effectively supporting our global operation with 12 million active patients. The platform handles call center management beautifully, making it an indispensable tool for our business. I'm proud to be using Salesforce Service Cloud.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud handles call center management for our biotech company with great efficiency, managing diverse calls from 12,000,000 global patients. It's feature-rich and facilitates seamless case management.
Great Customer Variety and immense experience
What do you like best about the product?
The depth of experience and variety of customers on the platform makes the tool a perfect choice
What do you dislike about the product?
Limitations for manufacturing process which leads to customizations
What problems is the product solving and how is that benefiting you?
Managing honeywell aerospace customer experience team.
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