Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Easy-to-Use Platform That Centralizes Customer Issues
What do you like best about the product?
The platform is straightforward to use and navigate, making it simple to pinpoint customer issues all in one location.
What do you dislike about the product?
At the moment, I can't think of any negative feedback.
What problems is the product solving and how is that benefiting you?
The platform enables quick resolution and tracking of customer issues, making it possible to reach out proactively.
Director of Service Operations
What do you like best about the product?
In my experience, this is a straightforward CRM-based product that works well with my service team.
What do you dislike about the product?
There are many different licensing options available.
What problems is the product solving and how is that benefiting you?
Making us more efficient and quicker responses to customers.
Great Case Deflection, But Data Cloud Costs Still Unclear
What do you like best about the product?
How agents could deflect the cases and improve the customer satisfaction.
What do you dislike about the product?
Still unclear about the cost of data cloud and agents
What problems is the product solving and how is that benefiting you?
Case management
Easy Interface for Customer Interactions, but Email Duplication Issues
What do you like best about the product?
The interface is straightforward to view and navigate, making it simple to identify and document customer interactions.
What do you dislike about the product?
Challenges with email to case duplication.
What problems is the product solving and how is that benefiting you?
Handling inquiries from both internal partners and customers.
Great for Seamless Enterprise Service, Limited Personal Use Experience
What do you like best about the product?
Helping build seamless enterprise service experience
What do you dislike about the product?
Not used much to comment on this one so passing on
What problems is the product solving and how is that benefiting you?
Maintains and manages the sales cloud life cycle and makes it easy
Great for Customization, Needs Better Appointment Streamlining for Healthcare
What do you like best about the product?
Its helpful in customizing our business needs and achieve goals
What do you dislike about the product?
More options to streamline appointment process for health care
What problems is the product solving and how is that benefiting you?
Running our business successfully
Great Multi-Channel Support, But Missing Viber Integration
What do you like best about the product?
The way it can support multiple channels of communication
What do you dislike about the product?
The Viber is not part of the supported incoming case channel
What problems is the product solving and how is that benefiting you?
The collaboration between multiple support teams
Streamlined Customer Support with Essential Insights
What do you like best about the product?
I appreciate Salesforce Service Cloud for its ability to consolidate global contact centers into one platform, facilitating a unified operation. The setup was straightforward, which made the initial implementation smooth. I also value its access to multiple channels such as social care, email, and voice, which enhance customer support services. The case management workflows and the integration with the knowledge base are particularly useful features. These elements significantly improve efficiency and customer service delivery, making it a valuable tool for our operations.
What do you dislike about the product?
I find the integration with Marketing Cloud lacking.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to access more channels and gain helpful insights, improving case management and workflows, benefiting our global contact center consolidation.
User-Friendly Product with Fast, Customer-Focused Support
What do you like best about the product?
This product is very easy to use, with a strong focus on customer needs and impressively quick response times.
What do you dislike about the product?
If this product is not easy to use, with a strong focus on customer needs and impressively quick response times then i would be dissappointed
What problems is the product solving and how is that benefiting you?
This product is very easy to use, with a strong focus on customer needs and impressively quick response times.
Great Case Routing and Omni-Channel Features
What do you like best about the product?
Case routing - Omni channel, Experience cliud
What do you dislike about the product?
No concerns so far. Every functionality from service cloud looks great
What problems is the product solving and how is that benefiting you?
Case management , case routing and managing SLAs
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