Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Customer Insights for Better Support
What do you like best about the product?
It provides a 360 degree view of our customers which allows us to better support them and their needs.
What do you dislike about the product?
It is a bit complex to use, especially if you have never used it before
What problems is the product solving and how is that benefiting you?
How to better support and anticipate customer issues
Allow to Customize and Decide Quickly
What do you like best about the product?
I love how the platform allows us to customize, which I consider the most interesting thing it can offer. Additionally, it provides buyer visibility that helps us make decisions quickly. The customization and URL management functionality is particularly useful for my work, and the previous experience of using Salesforce Service Cloud has been positive.
What do you dislike about the product?
I don't like integrations with other software.
What problems is the product solving and how is that benefiting you?
The platform allows me to personalize and better understand the customers, having visibility of the buyer, which makes it easier to make quick decisions. It also helps me understand the students' intentions and compare with other universities.
Easy to Use, but UX Needs Improvement
What do you like best about the product?
I appreciate how easy it is to use and how straightforward the experience is whenever I use it. The way I interact with it feels intuitive and convenient.
What do you dislike about the product?
I sometimes find the user experience challenging, as I can get stuck at certain points.
What problems is the product solving and how is that benefiting you?
The platform assists with managing cases, work orders, and dispatch tasks. It streamlines these processes, making it easier to handle daily operations efficiently.
Great Usability and Prebuilt Components, but Pricing Is a Downside
What do you like best about the product?
The easy of use. Ease of using prebuilt components.
What do you dislike about the product?
Pricing is costly. Flexible pricing could be lookedupon
What problems is the product solving and how is that benefiting you?
Customer experience. It improved the customer experience
Great Vendor Integration, But Less User-friendly Than Jira for Technical Tasks
What do you like best about the product?
ability to integrate with different vendors seamlessly
What do you dislike about the product?
isn't as easy to use for my technical use case as platforms like jira
What problems is the product solving and how is that benefiting you?
The option to reach out through email and phone, and then save those interactions directly to cases or accounts, is very useful.
I Love Using Cases—No Complaints!
What do you like best about the product?
I love using casesso my users can easily respond to inquiries.
What do you dislike about the product?
It can be challenging to keep up with all the release and changes.
What problems is the product solving and how is that benefiting you?
Allows all our users to see support history and assist with questions
Customizable and Efficient with Room for AI Enhancement
What do you like best about the product?
I really appreciate Salesforce Service Cloud for its easy customization and efficiency in managing and resolving cases. The ability to build out particular business processes is incredibly beneficial. I find the customization features particularly useful, especially with flows and automated processes. The ease of handling case assignments enhances our workflow significantly.
What do you dislike about the product?
I find that Salesforce Service Cloud could improve in its appeal by being more modern or 'cool.'
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud for easy customization and building business processes to manage and resolve cases efficiently, simplifying workflows through automation and case assignments.
Seamless Data Integration and Personalized Service
What do you like best about the product?
I appreciate how Salesforce Service Cloud seamlessly connects data in one place, enhancing the service team's efficiency and reducing costs with AI. The agentic post-call transcripts are incredibly useful for keeping track of conversations. Integration with existing Salesforce tools like Marketing Cloud and CRM ensures a cohesive system.
What do you dislike about the product?
I anticipate challenges with the telephony side and data management integration with Salesforce Service Cloud, as it seems complicated.
What problems is the product solving and how is that benefiting you?
I find the product seamlessly connects data, driving efficiencies with AI and reducing the cost to serve.
Service
What do you like best about the product?
It works good, I like the way it helps our contact center
What do you dislike about the product?
I think ot would be great to connect all our stuff
What problems is the product solving and how is that benefiting you?
Call Center communications
Great Productivity Boost with Agentic Assets, but Slow Startup Time
What do you like best about the product?
Agentic assets to increase productivity automate
What do you dislike about the product?
long spin up time and learning the backend
What problems is the product solving and how is that benefiting you?
helping in converting leads and automating support
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