Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Great Omni-Channel Support, but Case Feed Limitations Frustrate
What do you like best about the product?
Omni-channel support, case management, email-to-case functionality, and Cases on Experience Cloud are all features I appreciate.
What do you dislike about the product?
The case feed has a limitation on the number of characters, as well as restrictions on code and special characters.
What problems is the product solving and how is that benefiting you?
The platform offers features such as case assignment and routing, as well as reporting on important metrics. It also supports chat management, handles inbound emails, and addresses questions related to Experience Cloud.
Love the Interconnected Nature of Salesforce Cloud
What do you like best about the product?
The interconnected nature of Salesforce Cloud stands out to me. Its various components work together seamlessly, allowing for a more unified experience across different business functions. This integration makes it easier to manage data and processes within the platform.
What do you dislike about the product?
There is a pressing need to train a new generation of developers rapidly.
What problems is the product solving and how is that benefiting you?
Facilitating connections between customers and a dynamic marketing environment.
Seamless Integration with Other Apps—No Complaints
What do you like best about the product?
Seem less integration with other apps with service cloud
What do you dislike about the product?
I don’t have anything that I dislike about service cloud
What problems is the product solving and how is that benefiting you?
Faster Incident and change tickets
Great App Exchange Features, But Too Dependent on Salesforce Objects
What do you like best about the product?
The enhancements in capabilities offered through the app exchange and workflows are notable.
What do you dislike about the product?
The reliance on Salesforce objects, as opposed to utilizing an API, stands out to me. This dependency can sometimes limit flexibility, especially when compared to the broader integration possibilities that APIs offer.
What problems is the product solving and how is that benefiting you?
Call center for hospitality
Great for Productivity, but Slow on Escalation Rules
What do you like best about the product?
Productivity for everything
It is really easy to use
It is really easy to use
What do you dislike about the product?
Slow activities such as escalation rules
What problems is the product solving and how is that benefiting you?
Resolving fast and tracking of the client
Powerful Features for Customer Service, but Needs Better Sync and Usability
What do you like best about the product?
Very robust features that empower businesses to deliver exceptional customer service.
What do you dislike about the product?
The views and features can be improved. Syncing issues persists from time to time.
What problems is the product solving and how is that benefiting you?
Capture productivity and tracking daily volumes.
Seamless Sales Solution with Salesforce Service Cloud
What do you like best about the product?
I really appreciate how Salesforce Service Cloud seamlessly streamlines processes and integrates with our existing Salesforce CRM, making it a clear-cut solution for our sales team. The setup process was remarkably smooth from the user end, enhancing the overall experience. Additionally, it effectively solves the issue of complicating tasks, which simplifies our workflow significantly. I find the platform's ease and effectiveness particularly commendable.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find the product solves overly complicated issues, streamlining processes with ease and providing a clear-cut solution since it integrates with our Salesforce CRM.
Great Tool That Reduces Agent Workload and Improves User Support
What do you like best about the product?
helps uses with users and takes off working time from our agents
What do you dislike about the product?
so far i have absolutely no complaints, its good
What problems is the product solving and how is that benefiting you?
the agents spend less time and can focus on their more important work
Seamless Sales Cloud Integration and Impressive Live Transcription
What do you like best about the product?
Seamless integration with sales cloud. I am a fan of the live transcription feature
What do you dislike about the product?
I don’t have complaints about it. I mostly see opportunity to enrich it with more agentic capabilities
What problems is the product solving and how is that benefiting you?
We are piloting it for sales
Comprehensive Features That I Love
What do you like best about the product?
Comprehensive and a solution that is scalable for Enterprises
What do you dislike about the product?
Too many functionality. Sometimes he can get too complex for simple use cases.
What problems is the product solving and how is that benefiting you?
Making the customer experience and issue resolution journey, much smooth
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