Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Strong Support and Automation, but Pricey and Complex
What do you like best about the product?
is valued for its powerful support tools, automation, and omnichannel capabilities.
What do you dislike about the product?
Users are sometimes dissatisfied with the high cost, steep learning curve, and limited customization in certain cases.
What problems is the product solving and how is that benefiting you?
Cloud streamlines support and automates tasks.
Great for Automating Processes, But Needs More Focus at Dreamforce
What do you like best about the product?
It keeps track of all processes that used to be manual
What do you dislike about the product?
Less attention in Dreamforce :( but hopefull to implement some Agentforce
What problems is the product solving and how is that benefiting you?
The manual work that used to be done in excel
Easy to Use and Informative, but Some Features Hard to Access
What do you like best about the product?
I think it’s very easy to utilize and provides a lot of information.
What do you dislike about the product?
Exploring all the available features and determining how to make the most effective use of them has been my focus.
What problems is the product solving and how is that benefiting you?
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Excellent Omnichannel Solution with Great Agent Support
What do you like best about the product?
Everything about it works well for me. I use it to serve our customers through omnichannel voice and messaging. The agent force service is also really useful.
What do you dislike about the product?
We currently have more than 4,000 customers.
What problems is the product solving and how is that benefiting you?
This is a summary transcript.
Comprehensive Platform, but Lacks Built-in AI Features
What do you like best about the product?
The completeness of platform capabilities to allow me to run business somthly.
What do you dislike about the product?
No AI capabilities out of the box we need to get additional licence
What problems is the product solving and how is that benefiting you?
Customer service and some internal ticketing for partner channels
Easy Access, but Sometimes Lacks Intuitiveness
What do you like best about the product?
How easy is to use it and access to it .
What do you dislike about the product?
Sometimes is not really intuitive and take longer
What problems is the product solving and how is that benefiting you?
Easy access to all I need
Intuitive Platform That Simplifies Case Submission
What do you like best about the product?
It’s intuitive and allows our staff to easily submit cases and address core issues
What do you dislike about the product?
There are not many things I don’t like about it
What problems is the product solving and how is that benefiting you?
Case resolution
Great Web-to-Case and Case Routing Features
What do you like best about the product?
I like the web to case functionality and case routing
What do you dislike about the product?
Field service can be challenging and confusing. I need further education on that product
What problems is the product solving and how is that benefiting you?
Routing our cases to the right teams
Great Customization, But Lacking Service Level for New Chat
What do you like best about the product?
It's all in one spot and really customizable
What do you dislike about the product?
No service level for the new chat so that needs to be adddd
What problems is the product solving and how is that benefiting you?
Great for case routing
Easy to Use for Staff, But Reporting Needs Improvement
What do you like best about the product?
Ease of use for our company and it is easy for our counselors
What do you dislike about the product?
Unable to adjust data quickly. Would like better ways of reporting
What problems is the product solving and how is that benefiting you?
Ability to get answers quickly
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