Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Highly Effective CRM with Some Account Management Hurdles
What do you like best about the product?
I love how Salesforce Service Cloud allows us to see all of our customers and products in one place, which makes forecasting and communication with executive leadership straightforward. The flows feature is my favorite because it significantly automates our operations. I also appreciate the flexibility to create new objects tailored to our business needs, and I like that the platform's modular design makes configuration easy. Overall, the ease of use after getting past the initial setup adds immense value.
What do you dislike about the product?
I find managing accounts manually in Salesforce Service Cloud can be clunky and tedious, especially when handling a large number of accounts at once without the aid of admin tools or data loaders. This is cumbersome and time-consuming, particularly because our sales leader requires updates during calls. Additionally, there have been some glitches recently, which introduces unnecessary complications despite the general ease of setup and configuration.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to consolidate customer and product data, aiding in accurate forecasting and efficient communication with leadership. It automates processes and adapts to business needs, simplifying work and enhancing productivity.
Great AI and UI Improvements, But Needs Easier Configuration
What do you like best about the product?
It's getting better with ai and better ui
What do you dislike about the product?
It has be more user friendly for configuration
What problems is the product solving and how is that benefiting you?
Customer service
Great Service Cloud Efficiency, but Platform Health Is Essential
What do you like best about the product?
The efficient ability to provide the best service to our customers through futuristic technology
What do you dislike about the product?
In order to get the most out of service cloud, platform health is key. Need to have things in order to get full functionality and experience
What problems is the product solving and how is that benefiting you?
Efficiency play
Great UI, but Missing Features
What do you like best about the product?
The user interface is excellent, and I really appreciate how it enhances our interactions with patients.
What do you dislike about the product?
There are so many new things coming up, and it's really hard to wrap our heads around them.
What problems is the product solving and how is that benefiting you?
The patient services provided were satisfactory. I found the staff to be attentive and helpful throughout my experience. Overall, the support I received met my expectations.
Easy to Use, No Major Drawbacks
What do you like best about the product?
Ease of use and quick setup. The functionalities are business ready.
What do you dislike about the product?
I think more functionalities should be added at no cost.
What problems is the product solving and how is that benefiting you?
Business problems like email to case, case management.
Great for Customer Service, but Needs a Lighter Version for Sales
What do you like best about the product?
By providing timely service to our customers, particularly through agentforce, we can enhance customer satisfaction. This improvement will help us secure repeat business.
What do you dislike about the product?
There isn’t much to dislike about the Service Cloud. However, I would have preferred if there were a lighter version available to better manage sales-related services separately from guest engagement services, since these functions are handled by different departments.
What problems is the product solving and how is that benefiting you?
Thanks to agentforce, we are now able to deliver a higher level of service to our customers, ensuring greater consistency and quality. This improvement leads to increased customer satisfaction, which ultimately encourages them to return and do business with us again.
Great for Case Management, but Picklist Overload Can Be a Challenge
What do you like best about the product?
I have implemented service cloud case management with multiple companies and orgs
What do you dislike about the product?
When my users want never ending picklists on their cases
What problems is the product solving and how is that benefiting you?
How my users manage cases
Highly Efficient and Easy to Implement
What do you like best about the product?
I appreciate the clear instructions available on Trailhead and in Salesforce documentation that make setting up Salesforce Service Cloud straightforward. The smooth data migration process is impressive. I enjoy how Service Cloud provides a 360-degree view of our customers, which enables unified customer experiences across sales and marketing teams. The basic objects and functionalities, such as cases and email-to-case, are highly useful, especially with the ability to leverage automation on our data. The product's capability to work seamlessly between different departments makes it an excellent solution for businesses.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to gain a 360-degree view of customers, enabling collaboration between sales and marketing teams to deliver a unified customer experience.
Great Customer Service, but Setup Menus Are Confusing
What do you like best about the product?
It's ability to best serve our customers
What do you dislike about the product?
Confusing setup menus to navigate while maintaining consistency
What problems is the product solving and how is that benefiting you?
Email responses
Easy to Use but Sometimes Overwhelming for Users
What do you like best about the product?
I really like the ease of use for our end users
What do you dislike about the product?
At times, it can feel overwhelming to our users
What problems is the product solving and how is that benefiting you?
Better support of our advisors
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