Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Innovative and Feature-Rich, but Some Features Are Pricey
What do you like best about the product?
The product stands out for its ongoing innovation, regular improvements, and impressive out-of-the-box features.
What do you dislike about the product?
Some of the cool features are quite expensive, but overall, it remains a great tool.
What problems is the product solving and how is that benefiting you?
Customer support and customer 360 for all customer around the glove
Flexible and Adaptable, but Room for Improvement
What do you like best about the product?
Flexible in that many different tools can be combined
What do you dislike about the product?
It can be somewhat clunky and feel disconnected
What problems is the product solving and how is that benefiting you?
Giving a chat function where I can route to support
Impressive Ease of Use, but Pricing Model Could Improv Nojus
What do you like best about the product?
Its ease of use is impressive, making it very convenient to handle a lot of tasks.
What do you dislike about the product?
Nothing in it works amazingly, but the pricing models could be improved.
What problems is the product solving and how is that benefiting you?
Cases
Great Unified Platform for Customer Management, but Pricey
What do you like best about the product?
It provide a unified platform to manage customer interactions across all channels, which helps automate repetitive tasks, improve agent productivity, and personalize customer experiences.
What do you dislike about the product?
Price could be on the high side unless you could justify price
What problems is the product solving and how is that benefiting you?
Customer support has become more automated.
Streamlines Service with AI, Needs Improved Case Management
What do you like best about the product?
I love how Salesforce Service Cloud allows us to unify our customer relations and finance teams into a single case resolution solution, which cuts down on costly communication time across departments. The upcoming implementation of omnichannel automated case routing with Five9 telephony integration excites me, as it promises enhanced efficiency. I am also impressed by the streamlined service resolutions and the new artificial intelligence capabilities, which inspire me to not only continue using the platform but also consider reconfiguring it for even better performance.
What do you dislike about the product?
I find the initial setup challenging due to the complexity of our implementation, which involves multiple case types, approvals, and assignment rules. Additionally, managing case assignments and approvals is somewhat cumbersome and difficult. I would appreciate a more streamlined, AI-enabled process for setting these up.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to unify customer relations and finance teams, reducing communication time and improving efficiency.
Great Multi-Channel, Multi-Vendor Product with No Downsides
What do you like best about the product?
I like that its multi channel and multi vendor
What do you dislike about the product?
Nil actually its really a grest product.
What problems is the product solving and how is that benefiting you?
Service agents and customer service
Reliable and Fast, but Pricey and Hard to Onboard
What do you like best about the product?
This is a good, reliable, and fast product, and I really love it. It works well with my team.
What do you dislike about the product?
Expensive hard to start using it and my team is not ready
What problems is the product solving and how is that benefiting you?
It addresses all the issues related to discs.
Great Case Management Config, but Beware of Overbuilding
What do you like best about the product?
Case management configuration ability through clicks not code.
What do you dislike about the product?
A little too easy to overbuild functionality, creating tech debt.
What problems is the product solving and how is that benefiting you?
Helping our customers quickly!
Great Experience with Service Cloud Agent
What do you like best about the product?
Best to Service cloud agent for service jsjhejdujdjjdjr
What do you dislike about the product?
Best to Service cloud agent for service djhiduud
What problems is the product solving and how is that benefiting you?
Best to Service cloud agent for servicejdjhrbdbbdb
Streamlined Sales Team Management with Reliable Integrations
What do you like best about the product?
I appreciate how Salesforce Service Cloud advances smoothly during implementation. It's great at organizing the sales team and excels in pulling data automatically from dispense systems. The custom integrations are crucial, making it easier for our IT team.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to organize my sales team, with benefits from automatic data pulling from dispense systems and custom integrations, making it easier for our IT team and improving operational efficiency.
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