Agentforce Service
Salesforce, Inc.External reviews
7,066 reviews
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External reviews are not included in the AWS star rating for the product.
Smooth Setup, Challenging Omnichannel Configuration
What do you like best about the product?
I love that setting up the Salesforce Service Cloud was very easy for me, which made the transition smooth and quick. I find the feature that allows creating a case and email-to-case very useful in managing tasks effectively.
What do you dislike about the product?
I find creating omnichannel and building the service agent to be very difficult.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud useful for creating cases and email management, supporting my CRM needs, despite challenges with omnichannel setup.
Great CDP Features, but Customization Requires Technical Help
What do you like best about the product?
CDP and consolidate all activities of customer to serve service
What do you dislike about the product?
Non-technical users can’t easily change logic, layouts, or automation — needing admins or developers for simple tweaks.
What problems is the product solving and how is that benefiting you?
When company needs to handle customer case issue and provide customer information to service them
Great Case Management and Service, Just a Bit Pricey
What do you like best about the product?
Its awsm for case managermne5 and ma ager service by the team
What do you dislike about the product?
Nothing its awsm hust .ore expensive one
What problems is the product solving and how is that benefiting you?
Resolving the case management
Seamless Call Center Management and Integration with Service Cloud
What do you like best about the product?
I love how Salesforce Service Cloud has seamlessly managed our call center operations for over twelve years, enhancing our efficiency. The integration of Service Cloud Voice and Agentforce for AI automation is impressive. The out-of-the-box features are fantastic and made our setup and migration effortless. I find the case management capabilities and service cloud functionality invaluable, effectively supporting our global operation with 12 million active patients. The platform handles call center management beautifully, making it an indispensable tool for our business. I'm proud to be using Salesforce Service Cloud.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud handles call center management for our biotech company with great efficiency, managing diverse calls from 12,000,000 global patients. It's feature-rich and facilitates seamless case management.
Great Customer Variety and immense experience
What do you like best about the product?
The depth of experience and variety of customers on the platform makes the tool a perfect choice
What do you dislike about the product?
Limitations for manufacturing process which leads to customizations
What problems is the product solving and how is that benefiting you?
Managing honeywell aerospace customer experience team.
Intuitive and Useful App, but Price Could Be Better
What do you like best about the product?
This is a very good app—intuitive and genuinely useful. I would definitely recommend it.
What do you dislike about the product?
Probably the price maybe improved further
What problems is the product solving and how is that benefiting you?
Itsm serves as the primary function.
Great Agent Inclusion and AI Value
What do you like best about the product?
Agent inclusion is best. Solid value add with AI
What do you dislike about the product?
Reasonable price and clarity on data cloud need
What problems is the product solving and how is that benefiting you?
Customer service
Effective Learning Tool with Helpful effective learning Feedback
What do you like best about the product?
It us very effective and helpful to learn
What do you dislike about the product?
Very very helpful and get lots of feedback
What problems is the product solving and how is that benefiting you?
Case Manager
Efficient Service Management, but Too Many Clicks Required
What do you like best about the product?
Works well to manage all service needs for my org
What do you dislike about the product?
So many clicks to complete my needs and track correctly
What problems is the product solving and how is that benefiting you?
Systematic tracking of business service needs
Great to use
What do you like best about the product?
The work pushed to me. Have all the key information in one point. The automation. Article recommandation
What do you dislike about the product?
is the complexity of its user interface for new users if they are not well onboarded.
What problems is the product solving and how is that benefiting you?
Collaboration and team work management
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