Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Customizable to Our Needs
What do you like best about the product?
Can be tailored to meet our needs, a lot of out of the box functionalities to help you day to day.
What do you dislike about the product?
There are things that could be implemented by default so that you don’t have to develop them.
What problems is the product solving and how is that benefiting you?
Customer support
Comprehensive Customer View and Automation, but Complex and Costly for Small Teams
What do you like best about the product?
What I like best about Salesforce Service Cloud is its ability to give a complete, 360° view of the customer while unifying all service channels in one place. Its automation and AI tools streamline case management, improving both agent efficiency and customer satisfaction.
What do you dislike about the product?
One drawback of Salesforce Service Cloud is its complexity — it can be overwhelming for new users and requires careful configuration to fully leverage its capabilities. Additionally, customization and licensing costs can add up quickly, making it less accessible for smaller organizations.
What problems is the product solving and how is that benefiting you?
Advisor CRM and service
Service cloud for case management
What do you like best about the product?
Some of the best aspects of Salesforce Service Cloud include:
- *Omnichannel Support*: Seamless customer experience across channels
- *AI-Powered Chatbots*: Automate routine tasks, freeing up agents for complex issues
- *Personalized Customer Experience*: 360-degree view of customer data for tailored support
- *Efficient Case Management*: Streamlined workflows and automation for faster resolutions
- *Scalability and Flexibility*: Adapts to growing customer bases and evolving needs
- *Integration with Salesforce Ecosystem*: Unified platform for sales, marketing, and service
These features enable businesses to deliver exceptional customer experiences, improve efficiency, and drive growth.
- *Omnichannel Support*: Seamless customer experience across channels
- *AI-Powered Chatbots*: Automate routine tasks, freeing up agents for complex issues
- *Personalized Customer Experience*: 360-degree view of customer data for tailored support
- *Efficient Case Management*: Streamlined workflows and automation for faster resolutions
- *Scalability and Flexibility*: Adapts to growing customer bases and evolving needs
- *Integration with Salesforce Ecosystem*: Unified platform for sales, marketing, and service
These features enable businesses to deliver exceptional customer experiences, improve efficiency, and drive growth.
What do you dislike about the product?
Salesforce Service Cloud offers *omnichannel support*, *AI-powered chatbots*, and *personalized customer experiences* for exceptional service.
What problems is the product solving and how is that benefiting you?
Allowing to establish Omni channel to receive complainants from internal users
Efficient and Insightful, but Costly and Complex: My Experience with Salesforce Service Cloud
What do you like best about the product?
What users like best about Salesforce Service Cloud are its efficiency and productivity through features like a central dashboard and case automation, its 360-degree view of the customer for personalized support, omnichannel communication capabilities, and AI-powered tools that streamline tasks and provide insight
What do you dislike about the product?
Dislikes about Salesforce Service Cloud often center on its high cost, steep learning curve, and complexity
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves problems like fragmented customer data, slow response times, and inconsistent service by providing a unified platform for customer interactions across multiple channels
Great Omni-Channel Routing, but Add-On Costs Are Frustrating
What do you like best about the product?
Omni channel routing for out agents workload
What do you dislike about the product?
Costs and licenses from the different add on packages
What problems is the product solving and how is that benefiting you?
First call time resolution
Promising Features Noted, But Need More Experience to Judge
What do you like best about the product?
Not a current user, but from the presentation I saw, it do see some great use cases.
What do you dislike about the product?
Not familiar enough to really say anything concrete
What problems is the product solving and how is that benefiting you?
Not currently using
Tool to enable the best of my program
What do you like best about the product?
The opportunity to grow your program through different approaches and tools of advancement
What do you dislike about the product?
Complexity of the integration and some of the limitations of data
What problems is the product solving and how is that benefiting you?
Personalization
Great Experience, Nothing to Dislike
What do you like best about the product?
Efficient platform for service teams at our company.
What do you dislike about the product?
I havent heard any bad reviews so far from our team.
What problems is the product solving and how is that benefiting you?
It has helped us solve a variety of problems.
Intuitive and Efficient, But Price Could Be Improved
What do you like best about the product?
I love that Salesforce Service Cloud significantly reduces the implementation cycle for telecommunications services, which improves the customer experience by controlling quick activation and billing. Additionally, its setup process is very intuitive and easy to implement, which makes it easier for customers to understand the workflow. I also value the automated service management and integration with Field Service tools. Overall, all the functionality is very good.
What do you dislike about the product?
I don't like the price of the license, which should be more accessible for users. Despite the advantages of implementing Service Cloud, the high cost is an impediment for customers to select the type of license they really need. I think there should be a more accessible licensing scheme.
What problems is the product solving and how is that benefiting you?
I use the product to reduce the deployment cycle and improve quick billing, controlling the activation of telecommunications services and enhancing the user experience.
Service Cloud: Elevating Customer Interactions Effortlessly
What do you like best about the product?
I love how Salesforce Service Cloud allows easy interactions with customers at any time, which is vital for our operations. The transition from Sales Cloud to Service Cloud was seamless due to the simplicity and support from our Salesforce team. Its omnichannel capabilities, coupled with email, bots, and chat features, have been incredibly useful for our operations, especially in providing a white glove customer service experience.
What do you dislike about the product?
Really nothing!
What problems is the product solving and how is that benefiting you?
I find Service Cloud enhances customer interactions, enabling our small team to deliver a white glove experience to a large customer base effortlessly.
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