Agentforce Service
Salesforce, Inc.External reviews
7,066 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Customization, Needs Better Appointment Streamlining for Healthcare
What do you like best about the product?
Its helpful in customizing our business needs and achieve goals
What do you dislike about the product?
More options to streamline appointment process for health care
What problems is the product solving and how is that benefiting you?
Running our business successfully
Great Multi-Channel Support, But Missing Viber Integration
What do you like best about the product?
The way it can support multiple channels of communication
What do you dislike about the product?
The Viber is not part of the supported incoming case channel
What problems is the product solving and how is that benefiting you?
The collaboration between multiple support teams
Streamlined Customer Support with Essential Insights
What do you like best about the product?
I appreciate Salesforce Service Cloud for its ability to consolidate global contact centers into one platform, facilitating a unified operation. The setup was straightforward, which made the initial implementation smooth. I also value its access to multiple channels such as social care, email, and voice, which enhance customer support services. The case management workflows and the integration with the knowledge base are particularly useful features. These elements significantly improve efficiency and customer service delivery, making it a valuable tool for our operations.
What do you dislike about the product?
I find the integration with Marketing Cloud lacking.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to access more channels and gain helpful insights, improving case management and workflows, benefiting our global contact center consolidation.
User-Friendly Product with Fast, Customer-Focused Support
What do you like best about the product?
This product is very easy to use, with a strong focus on customer needs and impressively quick response times.
What do you dislike about the product?
If this product is not easy to use, with a strong focus on customer needs and impressively quick response times then i would be dissappointed
What problems is the product solving and how is that benefiting you?
This product is very easy to use, with a strong focus on customer needs and impressively quick response times.
Great Case Routing and Omni-Channel Features
What do you like best about the product?
Case routing - Omni channel, Experience cliud
What do you dislike about the product?
No concerns so far. Every functionality from service cloud looks great
What problems is the product solving and how is that benefiting you?
Case management , case routing and managing SLAs
Comprehensive Customer Insights for Better Support
What do you like best about the product?
It provides a 360 degree view of our customers which allows us to better support them and their needs.
What do you dislike about the product?
It is a bit complex to use, especially if you have never used it before
What problems is the product solving and how is that benefiting you?
How to better support and anticipate customer issues
Allow to Customize and Decide Quickly
What do you like best about the product?
I love how the platform allows us to customize, which I consider the most interesting thing it can offer. Additionally, it provides buyer visibility that helps us make decisions quickly. The customization and URL management functionality is particularly useful for my work, and the previous experience of using Salesforce Service Cloud has been positive.
What do you dislike about the product?
I don't like integrations with other software.
What problems is the product solving and how is that benefiting you?
The platform allows me to personalize and better understand the customers, having visibility of the buyer, which makes it easier to make quick decisions. It also helps me understand the students' intentions and compare with other universities.
Easy to Use, but UX Needs Improvement
What do you like best about the product?
I appreciate how easy it is to use and how straightforward the experience is whenever I use it. The way I interact with it feels intuitive and convenient.
What do you dislike about the product?
I sometimes find the user experience challenging, as I can get stuck at certain points.
What problems is the product solving and how is that benefiting you?
The platform assists with managing cases, work orders, and dispatch tasks. It streamlines these processes, making it easier to handle daily operations efficiently.
Great Usability and Prebuilt Components, but Pricing Is a Downside
What do you like best about the product?
The easy of use. Ease of using prebuilt components.
What do you dislike about the product?
Pricing is costly. Flexible pricing could be lookedupon
What problems is the product solving and how is that benefiting you?
Customer experience. It improved the customer experience
Great Vendor Integration, But Less User-friendly Than Jira for Technical Tasks
What do you like best about the product?
ability to integrate with different vendors seamlessly
What do you dislike about the product?
isn't as easy to use for my technical use case as platforms like jira
What problems is the product solving and how is that benefiting you?
The option to reach out through email and phone, and then save those interactions directly to cases or accounts, is very useful.
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