Agentforce Service
Salesforce, Inc.External reviews
7,066 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Features for Customer Service, but Needs Better Sync and Usability
What do you like best about the product?
Very robust features that empower businesses to deliver exceptional customer service.
What do you dislike about the product?
The views and features can be improved. Syncing issues persists from time to time.
What problems is the product solving and how is that benefiting you?
Capture productivity and tracking daily volumes.
Seamless Sales Solution with Salesforce Service Cloud
What do you like best about the product?
I really appreciate how Salesforce Service Cloud seamlessly streamlines processes and integrates with our existing Salesforce CRM, making it a clear-cut solution for our sales team. The setup process was remarkably smooth from the user end, enhancing the overall experience. Additionally, it effectively solves the issue of complicating tasks, which simplifies our workflow significantly. I find the platform's ease and effectiveness particularly commendable.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find the product solves overly complicated issues, streamlining processes with ease and providing a clear-cut solution since it integrates with our Salesforce CRM.
Great Tool That Reduces Agent Workload and Improves User Support
What do you like best about the product?
helps uses with users and takes off working time from our agents
What do you dislike about the product?
so far i have absolutely no complaints, its good
What problems is the product solving and how is that benefiting you?
the agents spend less time and can focus on their more important work
Seamless Sales Cloud Integration and Impressive Live Transcription
What do you like best about the product?
Seamless integration with sales cloud. I am a fan of the live transcription feature
What do you dislike about the product?
I don’t have complaints about it. I mostly see opportunity to enrich it with more agentic capabilities
What problems is the product solving and how is that benefiting you?
We are piloting it for sales
Comprehensive Features That I Love
What do you like best about the product?
Comprehensive and a solution that is scalable for Enterprises
What do you dislike about the product?
Too many functionality. Sometimes he can get too complex for simple use cases.
What problems is the product solving and how is that benefiting you?
Making the customer experience and issue resolution journey, much smooth
Strong Support and Automation, but Pricey and Complex
What do you like best about the product?
is valued for its powerful support tools, automation, and omnichannel capabilities.
What do you dislike about the product?
Users are sometimes dissatisfied with the high cost, steep learning curve, and limited customization in certain cases.
What problems is the product solving and how is that benefiting you?
Cloud streamlines support and automates tasks.
Great for Automating Processes, But Needs More Focus at Dreamforce
What do you like best about the product?
It keeps track of all processes that used to be manual
What do you dislike about the product?
Less attention in Dreamforce :( but hopefull to implement some Agentforce
What problems is the product solving and how is that benefiting you?
The manual work that used to be done in excel
Easy to Use and Informative, but Some Features Hard to Access
What do you like best about the product?
I think it’s very easy to utilize and provides a lot of information.
What do you dislike about the product?
Exploring all the available features and determining how to make the most effective use of them has been my focus.
What problems is the product solving and how is that benefiting you?
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Excellent Omnichannel Solution with Great Agent Support
What do you like best about the product?
Everything about it works well for me. I use it to serve our customers through omnichannel voice and messaging. The agent force service is also really useful.
What do you dislike about the product?
We currently have more than 4,000 customers.
What problems is the product solving and how is that benefiting you?
This is a summary transcript.
Comprehensive Platform, but Lacks Built-in AI Features
What do you like best about the product?
The completeness of platform capabilities to allow me to run business somthly.
What do you dislike about the product?
No AI capabilities out of the box we need to get additional licence
What problems is the product solving and how is that benefiting you?
Customer service and some internal ticketing for partner channels
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