Agentforce Service
Salesforce, Inc.External reviews
7,066 reviews
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External reviews are not included in the AWS star rating for the product.
Great Multi-Channel, Multi-Vendor Product with No Downsides
What do you like best about the product?
I like that its multi channel and multi vendor
What do you dislike about the product?
Nil actually its really a grest product.
What problems is the product solving and how is that benefiting you?
Service agents and customer service
Reliable and Fast, but Pricey and Hard to Onboard
What do you like best about the product?
This is a good, reliable, and fast product, and I really love it. It works well with my team.
What do you dislike about the product?
Expensive hard to start using it and my team is not ready
What problems is the product solving and how is that benefiting you?
It addresses all the issues related to discs.
Great Case Management Config, but Beware of Overbuilding
What do you like best about the product?
Case management configuration ability through clicks not code.
What do you dislike about the product?
A little too easy to overbuild functionality, creating tech debt.
What problems is the product solving and how is that benefiting you?
Helping our customers quickly!
Great Experience with Service Cloud Agent
What do you like best about the product?
Best to Service cloud agent for service jsjhejdujdjjdjr
What do you dislike about the product?
Best to Service cloud agent for service djhiduud
What problems is the product solving and how is that benefiting you?
Best to Service cloud agent for servicejdjhrbdbbdb
Streamlined Sales Team Management with Reliable Integrations
What do you like best about the product?
I appreciate how Salesforce Service Cloud advances smoothly during implementation. It's great at organizing the sales team and excels in pulling data automatically from dispense systems. The custom integrations are crucial, making it easier for our IT team.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to organize my sales team, with benefits from automatic data pulling from dispense systems and custom integrations, making it easier for our IT team and improving operational efficiency.
Promising Flexibility with Room for Improvement
What do you like best about the product?
I appreciate the ability of Salesforce Service Cloud to consolidate all data in one place. This centralization is crucial for running various reports for our leadership. I also value its customizable nature, allowing it to adapt to different needs and functions within our organization.
What do you dislike about the product?
Setting up Salesforce Service Cloud has been challenging. Specifically, during our build-out process to transfer our CRM, there have been issues in scoping and execution, notably the marketing department didn't have a significant role in the initial setup phase. This has led to difficulties in getting the service configured exactly as we need in the first phase. I'm also grappling with understanding all the features available within the product as a first-time user.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud centralizes our data, facilitating better management of customer service, call centers, partnerships, and contacts. This streamlines reporting for leadership, enhancing our operational efficiency.
Good Overall, but Occasional Performance Issues
What do you like best about the product?
It’s good, expecting more from service cloud
What do you dislike about the product?
Sometimes performance issue, it’s stopping users to do
What problems is the product solving and how is that benefiting you?
Omnichannel, it helps in routing
Powerful and Flexible, but Complex to Configure for Admins
What do you like best about the product?
I like Salesforce Service Cloud as an admin because it gives me powerful tools to streamline case management, automate workflows, and deliver faster, more personalized customer support. Its flexibility and easy customization make it simple to tailor the platform to our team’s exact needs.
What do you dislike about the product?
As an admin, I dislike that Salesforce Service Cloud can be complex to configure, with a steep learning curve for new features and updates. Some setup tasks require multiple steps or workarounds, and managing permissions or integrations can get time-consuming. It can also feel overwhelming when troubleshooting issues across different objects or automations.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves issues like disorganized support and slow response times by centralizing customer interactions and automating routine tasks. It helps me manage cases more efficiently, ensure consistent service, and focus on improving the customer experience.
Service Cloud Improves Constantly, But Costs Are Rising
What do you like best about the product?
Service cloud is always growing and changing with the times and just gets better and better.
What do you dislike about the product?
It is becoming more expensive to use with all the add ons.
What problems is the product solving and how is that benefiting you?
Case management
Intuitive and Efficient, but Onboarding Needs Simplification
What do you like best about the product?
I really like how intuitive Salesforce Service Cloud is. It's something I haven't seen in other products. Additionally, I enjoy the feature that allows me to share everything I do automatically with my team, which is very enjoyable.
What do you dislike about the product?
I find the onboarding process lengthy despite not being particularly difficult. While the Salesforce Service Cloud is designed to be an easy plug-and-play tool, this simplicity can be deceiving because, over time, the system can become quite complex. This complexity can be overwhelming and might benefit from simplification.
What problems is the product solving and how is that benefiting you?
I find the product simplifies managing complex services for large enterprises and enables fast information sharing with my team.
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