Fostering a symbiotic relationship
What do you like best about the product?
Their collaboration efforts to ensure the client is successful
What do you dislike about the product?
Demand needs vs Resources to meet the demand of a very large and global organization that has a lot of demands
What problems is the product solving and how is that benefiting you?
It solved our cultural issue with refusing to self service. We have now been able to reverse the trend which has significat cost savings to the support entity.
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