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New User Using Fraud Detection
What do you like best about the product?
I recently began using SEON, and it has transformed my approach to security. The advanced fraud detection tools allow me to identify suspicious activities swiftly and effectively.
What do you dislike about the product?
So far, as a new user, I haven't encountered anything about SEON that I dislike.
What problems is the product solving and how is that benefiting you?
SEON stands out for its user-friendliness, allowing us to easily spot potentially fraudulent transactions without requiring extensive technical knowledge. The platform's real-time insights enable us to address issues proactively, ultimately saving us both time and money. Additionally, the customization options are a significant advantage, as we can adjust the settings to meet our specific requirements.
Effective, Flexible Fraud Prevention with Strong Insights
What do you like best about the product?
Fraud Fighters stands out for its ease of use and quick implementation, allowing teams to get up and running without friction. The platform integrates smoothly with existing systems, offers a strong set of features, and is intuitive enough for daily use. Combined with responsive customer support, it’s a reliable tool for managing fraud efficiently.
What do you dislike about the product?
One downside is that the learning curve can be a bit steep for more advanced features, and fine-tuning rules to match specific risk profiles may require ongoing effort over time.
What problems is the product solving and how is that benefiting you?
SEON helps solve key challenges around detecting and preventing online fraud by using rich data signals, real-time scoring, and flexible rule logic. This means fewer fraudulent transactions and lower chargeback rates, which saves time and money while letting our team focus more on genuine customers and strategic work rather than manual investigations.
Practical Fraud Insights Backed by a Strong Community
What do you like best about the product?
SEON – Fraud Fighters stands out for its ease of use and relatively smooth implementation, allowing teams to get value quickly without a steep learning curve. Integration with existing systems is generally straightforward, and the platform offers a solid range of features that cover core fraud-prevention needs. Customer support and community engagement are strong, making it easy to get help or insights when needed, and the platform is useful on a frequent basis for staying up to date on fraud trends and best practices.
What do you dislike about the product?
On the downside, some aspects of the platform and community can feel slightly promotional toward SEON’s own products, which may reduce perceived neutrality. While integration and implementation are usually manageable, they can still require notable technical effort for more complex environments. The number of features, while sufficient for most use cases, may feel limited for advanced teams seeking deeper customization, and the depth of support or content can vary depending on the specific session or interaction.
What problems is the product solving and how is that benefiting you?
SEON – Fraud Fighters is solving the problem of fragmented fraud knowledge and the difficulty of staying ahead of constantly evolving fraud tactics by creating a centralized, practical community for fraud professionals. By sharing real-world insights, trends, and proven strategies, it helps reduce guesswork, speeds up decision-making, and supports more effective fraud prevention without harming the customer experience. This benefits me by keeping me informed, improving risk strategy alignment, and providing actionable guidance that can be applied quickly to day-to-day fraud and risk challenges.
Packed with Useful Tools and Easy Navigation
What do you like best about the product?
A lot of useful tools and easy to navigate, everything you search for can be easily found
What do you dislike about the product?
Sometimes filters can be challenging to find and learn.
What problems is the product solving and how is that benefiting you?
Fraud detection , transactions and users easy filtering.
Workflow Slowed Down Despite Useful Insights
What do you like best about the product?
Shows the possibilities that manual reviews may pass on
What do you dislike about the product?
The workflow tends to slow down whenever there is a backlog. While the system is configurable, there are often instances where overlapping tasks lead to false positive cases.
What problems is the product solving and how is that benefiting you?
The software effectively identifies the most common types of fraud, but it also brings attention to potential cases that might otherwise be missed when workflows are accelerated.
Effortless to Use and Intuitive
What do you like best about the product?
The user interface has been meticulously engineered to ensure that the end-user experience is as intuitive and frictionless as possible. By eliminating steep learning curves, the platform allows individuals—regardless of their technical background—to navigate the system with effortless precision and immediate proficiency.
What do you dislike about the product?
While the system generally performs its core functions, we have observed intermittent periods of significant latency that occasionally culminate in total application failure. These performance bottlenecks appear to be inconsistent, yet they result in unexpected service interruptions that force a manual restart of the workflow.
What problems is the product solving and how is that benefiting you?
Fraud detection and transactions review
Customizable and Efficient Fraud Prevention with Top Support
What do you like best about the product?
I like that SEON. Fraud Fighters is very customizable, making it suitable for our smaller business-to-business company rather than just large retail markets. Their customer support is excellent, always fast to reply to questions and provide detailed instructions on how to resolve issues. The API setup was simple, and their instructions are very clear, making the process straightforward.
What do you dislike about the product?
The dashboard views sometimes need to be clicked in and out of to gather certain types of information. But once you learn to navigate through the views, it's not a big pain point.
What problems is the product solving and how is that benefiting you?
SEON. Fraud Fighters helps our company determine if new customers are legitimate or fraudulent, keeping fraudsters from creating an account in our software but allowing legitimate customers in. It also protects our security and reputation with our business partners.
A Practical and Reliable Fraud Prevention Platform
What do you like best about the product?
What I like most about SEON is that it’s actually practical to use. The fraud signals are strong and you can clearly see why something is flagged, instead of relying on a black box. It’s easy to customize rules and quick to set up. Overall, it feels built for real fraud teams, not just for demos.
What do you dislike about the product?
Honestly, there’s not much to dislike. The platform is well thought out, easy to use, and does exactly what it promises. If anything, it just keeps raising expectations for what a fraud tool should be.
What problems is the product solving and how is that benefiting you?
SEON helps us prevent fraud like fake accounts, account takeovers, and payment abuse before they cause real damage. It gives clear, actionable signals so we can make faster and more accurate decisions. That means fewer losses, less manual review, and a smoother experience for genuine users.
Robust Fraud Detection with Stellar Support
What do you like best about the product?
I appreciate SEON. Fraud Fighters for providing a wealth of customer data that significantly assists in our credit scoring and fraud prevention setups. The raw response in JSON format allows us to extract device fingerprinting, IP, email, and phone details to identify fraudsters effectively. The speed and responsiveness of SEON's support whenever we have questions or encounter issues is exceptional, making the experience seamless. The capability to score clients based on different criteria, such as device data for Mac vs. Windows users, and identifying outliers, adds a valuable layer to our analysis. I find the platform incredibly convenient for our analysts to create rules, and comparing it to other services like Iovation, SEON proves to be a better fit for our needs. The platform's ease of integration, supported by a capable SEON team, further enhances its usability as a straightforward tool complemented by a convenient user interface.
What do you dislike about the product?
I find challenges with SEON. Fraud Fighters when using it on our web-based products, as sometimes client information is hidden, leading to incomplete data retrieval. Additionally, some of the services they rely on to gather data occasionally break down, resulting in semi-full data. For instance, when a phone number is registered with Google and SEON cannot scrape the data, it returns null, which affects our models that use this information. Consequently, this necessitates refitting our scoring models without these features.
What problems is the product solving and how is that benefiting you?
I use SEON. Fraud Fighters for device fingerprinting, IP, email, and phone details to identify fraudsters, enhancing our credit scoring and fraud prevention efforts. It allows different client scoring models and validates provided data, crucial for fraud detection.
Excellent Software That Exceeds Expectations
What do you like best about the product?
Software
tech team
ai
transaction verification rules and processes
tech team
ai
transaction verification rules and processes
What do you dislike about the product?
I like everything. No complaints about the program's performance.
What problems is the product solving and how is that benefiting you?
Shows duplicate accounts
Shows VPN
Fraudulent emails
Shows VPN
Fraudulent emails
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