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Reviews from AWS customer

3 AWS reviews

External reviews

448 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Eldon V.

Transforms IT Monitoring with Real-Time Insights

  • February 03, 2026
  • Review provided by G2

What do you like best about the product?
I really value IBM Instana's dynamic graph and asset visualization. It makes it exceptionally easy for any project manager, regardless of technical depth, to quickly understand specifics of low performance or security challenges. The intuitive navigation system is incredibly powerful for performing high-speed log and trace searches that link IT traces directly to a business context, ensuring that our development cycle remains fast and our lead times stay competitive.
What do you dislike about the product?
If there are areas that need more attention, it would be transaction transparency in a high customer integration. While it actually has standard stacks, transaction handling for third-party components can sometimes be opaque, making cross-connection mapping and multiple environments difficult. I also believe there is significant room for improvement in AI-driven automated remediation. While the recently announced agent tech AI features are promising and out of the box, the ability to execute the next best action on automated scripts without human intervention is still maturing and often requires a lot of manual fine-tuning to avoid false positives.
What problems is the product solving and how is that benefiting you?
I use IBM Instana as a centralized observability engine to address data challenges and lack of transparency, reducing downtime and focusing on innovation. It provides real-time monitoring and automated discovery, cutting troubleshooting time significantly and enhancing strategic development.


    Tron U.

Revolutionized Our Monitoring with Incredible Insights

  • January 31, 2026
  • Review provided by G2

What do you like best about the product?
I like IBM Instana because it acts as a 24/7 AI-driven observer, watching every single call and request from the front end browser performance down to SQL queries, which is pretty comprehensive. I appreciate how Instana's AI helps reduce alert noise by grouping related alerts into one incident, preventing my phone from blowing up with useless pings. The root cause correlation feature is helpful because it shows not just the errors but also the causal chain, providing insights such as identifying slow database queries, which makes my work less stressful. I also found the out-of-the-box experience really aligns with our team's desire for simplicity and immediate value. The setup felt quite smooth and didn't involve too many technical hurdles, which I love.
What do you dislike about the product?
I mean, there was a better way to manage invalid alarms. Sometimes you have a known issue that you are working on, and you want to suppress that specific alert without silencing the whole service. Right now, setting those exclusions is a manual one-by-one process. That leaves a bit behind the rest of the tool automation.
What problems is the product solving and how is that benefiting you?
IBM Instana is our 24/7 AI-driven observer for system health, watching every call and request. It groups related alerts into one incident, stopping 50 useless pings. It shows causal chains, pinpointing slow services to specific database queries and saves me from event storm chaos.


    Maura R.

Comprehensive Observability with Room for UI Improvement

  • January 19, 2026
  • Review provided by G2

What do you like best about the product?
I use IBM Instana for real-time full-stack observability across our cloud-native and microservice architecture, acting as a central node system for application performance monitoring. It solves the problem of blind spots in complex environments and makes tracking everything from the browser and user experience much easier. The standout feature for me is the automatic discovery and dependency mapping. Additionally, the setup was quite easy and didn't take us too long to complete.
What do you dislike about the product?
The user interface can feel crowded and overwhelming, especially when navigating large complex environments.
What problems is the product solving and how is that benefiting you?
IBM Instana eliminates blind spots in our complex environment and correlates infrastructure spikes with application errors, saving us hours on manual root cause analysis.


    Betha R.

Full-Stack Visibility with Automation Benefits

  • January 16, 2026
  • Review provided by G2

What do you like best about the product?
I like that IBM Instana provides real-time visibility into complex dynamic environments like microservices and cloud-native applications, helping to improve application performance. The automatic discovery and monitoring of all services is most useful for me, as it reduces my work time and increases efficiency, allowing me to deliver in real time without needing manual setup. The setup was quite easy, and we haven't encountered any issues with it.
What do you dislike about the product?
I find that the advanced configuration requires expertise, creating a learning curve. Additionally, upgrades sometimes result in issues that require IBM intervention to fix, leading to delays.
What problems is the product solving and how is that benefiting you?
I use IBM Instana for real-time visibility into complex environments like microservices, reducing downtime, and resolving issues faster, enhancing operation efficiency. Automatic service discovery saves time by eliminating manual setup and boosting efficiency.


    Praveen Balaji M.

Effortless Real-Time Monitoring and Full-Stack Visibility

  • December 19, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about IBM Instana is its ability to automatically discover and monitor all my services in real time without manual setup. It gives me full-stack visibility and supports modern cloud-native environments, which helps us resolve issues faster and improve application performance
What do you dislike about the product?
While IBM Instana is a powerful tool, I find that advanced configurations require deeper expertise, which adds a learning curve. Additionally, upgrades sometimes introduce issues that need IBM’s intervention to resolve, which can lead to delays for both sides
What problems is the product solving and how is that benefiting you?
solving the challenge of gaining real-time visibility into complex, dynamic environments like microservices and cloud-native applications.
It automatically discovers services and dependencies, provides full-stack observability,
reduce downtime, resolve issues faster, and improve application performance, ultimately enhancing user experience and operational efficiency.


    shriram .

Review for IBM instana

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
Dashboards are very nice and statices are also good and interactive
What do you dislike about the product?
There are lot feature in that need more tour guide for the user to learn the tool quickly
What problems is the product solving and how is that benefiting you?
Can bale to visualize the data to get quick insights


    Anil K.

Real-Time Insights, Automatic Discovery: Powered by IBM Instana

  • November 17, 2025
  • Review provided by G2

What do you like best about the product?
I really appreciate IBM Instana’s ability to provide real-time, automatic insights, which is incredibly beneficial for monitoring and observability of application performance. Its automatic discovery of services and instant mapping are remarkable, as they allow me to see exactly where problems start without having to dig through dashboards. The mix of automation, clear visualization, and fast root-cause detection is a major strength. The initial setup is generally smooth and quick, with agents automatically discovering services. The platform's ability to offer faster automatic service discovery, real-time tracing, and easier root-cause analysis compared to our previous tool, New Relic, prompted our switch to IBM Instana. Additionally, it integrates well alongside other tools I use, such as Splunk, Jenkins, GitHub Actions, and cloud platforms like AWS, ensuring a cohesive workflow.
What do you dislike about the product?
I find that the UI can feel crowded, especially when dealing with large complex environments, which slows me down during urgent troubleshooting. Additionally, setting up custom metrics requires more effort than the automated parts, creating a bit of friction.
What problems is the product solving and how is that benefiting you?
IBM Instana provides real-time monitoring and observability, allowing me to track application performance, quickly detect issues, and understand service interactions in complex environments with ease. It excels in automating discovery, root-cause analysis, and offering clear visualizations, boosting troubleshooting efficiency.


    Jatin D.

IBM Instana :Streamlining Security and Performance

  • November 15, 2025
  • Review provided by G2

What do you like best about the product?
I’ve been using IBM Instana and it’s an excellent product. It provides end‑to‑end monitoring across front end, back end, databases, and cloud APIs, all in one place. The automatic discovery of services and real‑time visibility make troubleshooting fast and easy, while abnormal spikes and unusual service communications are detected with accuracy crucial for security. Instana is simple to implement, integrates smoothly during migrations and deployments, and its modern UI makes managing even complex environments effortless. Overall, it has greatly improved our operations by streamlining monitoring and ensuring better performance and security.
What do you dislike about the product?
At first, the dashboard and UI felt a bit overwhelming, with lots of data and a steeper learning curve compared to lighter tools. Pricing can also be high for smaller teams, and integrations with less common tools are limited. But once I got used to it, the dashboard became very insightful and made my work much easier. Overall, there’s not much to dislike

instant delivers great visibility and smooth monitoring across services.
What problems is the product solving and how is that benefiting you?
Its AI features are a big help, making daily work much easier, and the integration part is also very simple.

I’ve used IBM Instana and it really helps a lot. It makes logs and server monitoring easy, and when something goes wrong it quickly points me to the core issue. In complex environments, it gives clear visibility so I can find the root cause fast. I also use it to check the health of services, ports, and clusters in a simple way, which saves me time. Overall, it makes monitoring smooth and helps me keep systems running without hassle.


    21DCS013 P.

Real-Time Monitoring with Seamless Setup

  • November 14, 2025
  • Review provided by G2

What do you like best about the product?
I find IBM Instana incredibly valuable for monitoring applications, specifically for its observability features. I appreciate not having to manually check the status of each resource, as IBM Instana allows for direct monitoring, streamlining my workflow. The real-time data insights provided by IBM Instana are outstanding, offering me immediate understanding and visibility into system performance. I am particularly impressed with the smart alert system, which notifies me instantly if a resource is critically damaged, allowing me to take swift action. This feature makes it especially useful at the production level. The faster deployment capabilities of IBM Instana are another aspect that I love, as it enhances the efficiency of our operations. I also find the setup process to be smooth, thanks to the helpful documentation, which meant there were no hiccups during the installation. Overall, IBM Instana's smart alerts, real-time insights, and ease of setup make it an essential tool for me in maintaining and overseeing application performance.
What do you dislike about the product?
Nothing as of now
What problems is the product solving and how is that benefiting you?
I use IBM Instana for application monitoring and observability, which eliminates manual resource status checks, providing real-time data insights. Smart alerts for critical resource issues and fast deployment make it valuable for production environments.


    Hospital & Health Care

See every bottleneck in an app in minutes

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
Instana provides observability without complexity
What do you dislike about the product?
limited deployment options for the core reporting server
What problems is the product solving and how is that benefiting you?
single pane of glass view of the entire journey of application functionality and performance