What do you like best about the product?

When you finally get the device imaged, the analytics are pretty good

What do you dislike about the product?

The UIs generally are poorly designed, almost as though they were afterthoughts. And the terminology is quirky.

For example, clicking multiple items in a list doesn't SELECT them... it QUEUES them. When you try to CLEAR SELECTIONS, they don't CLEAR, because despite what it looks like, they weren't SELECTED... they were QUEUED. (De-queuing, say, all 66,000 of them is an incredibly complex process.)

Chat support engineers must have the world's worst UI, and they have my sympathy. The product-specific robot asks for my problem, I enter it, the support engineer asks for it again, then asks what product. Seriously?

First-line support never has an answer. Period. They always have to check. Don't they have a knowledge base like everyone else?

I'm trying to image an android phone. Zero success. Second level tech support asks me why I want to do it instead of telling me the hidden secret. SERIOUSLY???

What problems is the product solving and how is that benefiting you?

I need to image cell phones for defense, attorneys and private investigators. Also occasionally for plaintiff attorneys.