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External reviews

20 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Rutika K.

Excellent Product to use. Easy to access as well.

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
Has multiple languages in built and quite vast diction. Found many words existed in it.
What do you dislike about the product?
May try to extend adding some languages in India.
What problems is the product solving and how is that benefiting you?
I am able to communicate with my clients who are sitting worldwide. Sometimes I need to find the meaning of the word in their language and bingo, I get it in translator.


    Financial Services

Great product if you are familiar and have IBM ecosystem in the organization

  • January 10, 2019
  • Review provided by G2

What do you like best about the product?
Preset libraries of IBM are very good for sentiment analysis and creating your own dictionary.

Once the model is ready deployment is like a cake on this tool, easily integrable to agent app and can also plug in data from website chat, which helps in having one stop shop for all the customer interactions and its analytics
What do you dislike about the product?
There is a learning curve involved in getting used to the product and integrate it with existing systems.

It is hard to add stopwords and tune the tool for business needs, there specific business language that you need to hard code in order to make that work.
What problems is the product solving and how is that benefiting you?
We are trying to do topics modeling using it to understand on a monthly basis what are the top reasons why our customers call us.

Also, we plan to analyze data from Watson powered chatbot which is another self-serving option on our website that directly faces our customer
Recommendations to others considering the product:
The tool should have mode visualizing capability where the user does not require a lot of programming experience.


    Arjun Periyasamy S.

The experience was limited but a good one. Would definitely recommend it

  • December 13, 2018
  • Review provided by G2

What do you like best about the product?
The user interface is simple which makes complex analysis simple to perform
What do you dislike about the product?
At times the the flexibility offered is less making specific analysis hard
What problems is the product solving and how is that benefiting you?
I was studying social media sentiments for a specific organization
Recommendations to others considering the product:
I havent used the product as much to provide recommendations.


    Information Technology and Services

The Watson System is flexible, easy to use and above all accurate and precise.

  • December 06, 2018
  • Review provided by G2

What do you like best about the product?
The accuracy of the translations and the ability to select the level of specialization to which the translation is intended. I would like them to integrate automatic copying functions in the browser.
What do you dislike about the product?
The interface I think could be improved.
What problems is the product solving and how is that benefiting you?
My native language is Spanish, and when I had to submit documents in English, I made a revision using the system to make sure of the accuracy and that the sentences said what I wanted to convey.
Recommendations to others considering the product:
Improve the user interface


    Michael H.

Targeted translation of marketing content for the Health Care and Insurance Verticals.

  • December 05, 2018
  • Review provided by G2

What do you like best about the product?
- Speed to New Markets.
- More Robust and Compatible with a larger suite of future IBM offerings. IE. NMTE
- Focused Qualitative Dictation and Glossary Customization.
- Functionality and Ease of Use. Decreased ramp up time vs alternatives.
- Extensive seamless support.
What do you dislike about the product?
- Integration with certain native apps and speech applications.
- Limited default translation models in Standard
- Pricing Schema Tier of advanced version.
What problems is the product solving and how is that benefiting you?
Needed more robust dictation and glossary customization pertaining to analyzing quantitative data sets of health care and insurance related marketing content. This has allowed our marketing and sales teams to aggregate, distribute, and compile mass amounts of marketing data in a fraction of time compared to alternative translators we've utilized in the past. Due to the recent verticalization of our sales force which now serve niche industries and markets, marketing is now more aligned with sales leading to agile and responsive targeting campaigns utilizing the lingua franca for each specific market. In contrast with past offerings, there was superior functionality and ease of use which led to decreased ramp up from an operational perspective. Innovation, Compatibility, and Speed to market were three essential pillars in our purchasing objectives. From my perspective it appears that WLT has delivered on all three thus far.
Recommendations to others considering the product:
Innovation, Compatibility, and Speed to market were three essential pillars in our purchasing objectives. From my perspective, it appears that WLT has delivered on all three thus far.


    Information Technology and Services

Working at IBM

  • December 03, 2018
  • Review provided by G2

What do you like best about the product?
Nothing, I prefer google translator. IBM Watson is horrible.
What do you dislike about the product?
Everything, never translate can it suppose to do.
What problems is the product solving and how is that benefiting you?
Translator for a chatbot. Zero benefits, never translate correctly


    Information Technology and Services

IBM Watson Language Translator

  • December 03, 2018
  • Review provided by G2

What do you like best about the product?
This product offers a straightforward API. Provide nice documentation with some examples and excellent integration with Bluemix platform, so deployment is smooth. The JSON include the word_count and character_count information that's a nice and extra feature.
What do you dislike about the product?
I think is not so accurate as Google Translator. But I understand is getting progress. Nice selection of languages currently supported.
What problems is the product solving and how is that benefiting you?
I used this feature in an example chatbot we were building. The idea is give the user the ability to interact with the chatbot in multiple languages.
Recommendations to others considering the product:
This product is heading in the right direction and is getting better learning for every use. If the community keep using it I'm pretty sure will become really good.


    Hongbo L.

Assistant Professor

  • December 03, 2018
  • Review verified by G2

What do you like best about the product?
It looks convenient and accurate. Easy to use in computer
What do you dislike about the product?
If it can be installed in android phone.
What problems is the product solving and how is that benefiting you?
technical writing


    Management Consulting

Good functionality.

  • December 02, 2018
  • Review provided by G2

What do you like best about the product?
Working with my clients from- APAC / EMEA.
What do you dislike about the product?
It’s a bit pricey; however, understandable given it’s broad functionality.
What problems is the product solving and how is that benefiting you?
Working with clients in the APAC/EMEA region.


    Information Technology and Services

Good AI translation

  • December 02, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use language translator. It is a good natural language chatbox. It is great that it answers real time questions for chats.
What do you dislike about the product?
It is pricy and time consuming to set up. Worth it in the long run though. We switched to the hubspot chat and it also recognizes IP address
What problems is the product solving and how is that benefiting you?
International chats
Recommendations to others considering the product:
Once it is set up great program