What do you like best about the product?

The ease of configuration. There is a significant amount of "point and click". The basic instructions are great as long as you are using the self-signed certificates included with the application.

Their new AI offering is extremely interesting. And a big win for custom search that isn't from the "big guys".

What do you dislike about the product?

The instructions for adding a certificate to the keystore that is not self signed are incomplete. I have provided updates to the documentation, but the last time I checked they had not been included. The information on the analytics software, and how to add a certificate to that was not covered.

The final thing I am not thrilled with is that we have sent several issues to searchblox support. They have never successfully provided a solution. In each case, I continued working through my personal knowledge of the application to discover either a work around, or the solution.

What problems is the product solving and how is that benefiting you?

We needed to replace our old google appliance. The searchblox software has provided an excellent replacement. The custom front end has also allowed us to completely brand the searchblox interface. Ultimately, search is what searchblox is all about, and they do it quite well, and at a reasonable price.