FireHydrant
FireHydrantReviews from AWS customer
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I've found blameless useful
What do you like best about the product?
We can track our incidents as and when they happen. Tracking events and key points during a production issue is something I've found most useful during retrospective sessions
What do you dislike about the product?
Blameless doesn't automatically collect data related to the incident. If we could track key metrics where things went wrong, like integration with newrelic for apdex score
What problems is the product solving and how is that benefiting you?
Keeping track of events helps us to not repeat the same mistakes
Pretty good incidents automation
What do you like best about the product?
Nice PagerDuty integration. Runbooks are easy to configure.
What do you dislike about the product?
Slack bot is spammy and lacks configuration options.
What problems is the product solving and how is that benefiting you?
We have a fairly complex incident management, and FireHydrant helps a lot with going through the workflow and not miss deadlines.
We have been actively using Blameless
What do you like best about the product?
Its collaboration with slack and pager-duty and ease of use.
What do you dislike about the product?
Nothing, I can think of for now as it's seamless and developer friendly.
What problems is the product solving and how is that benefiting you?
Mostly it is helping us with any RCA of the incident caused either by production systems and deployments
Excellent incident orchestration product, developing quicky
What do you like best about the product?
Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams.
What do you dislike about the product?
The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features.
What problems is the product solving and how is that benefiting you?
Firehydrant addresses our need to orchestrate and standardise our incident response. By doing this, we decrease our time to respond to an incident and have seen higher service levels as a result.
The perfect product for efficient incident management
What do you like best about the product?
The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information.
What do you dislike about the product?
I can't think of a single fault or improvement I would make to the service, it serves its purpose very well.
What problems is the product solving and how is that benefiting you?
FireHydrant allows for super fast paging, which provides the means to resolve incidents promptly and keep track of information pertaining to the incident.
Incident management platforms and the perspective
What do you like best about the product?
It guides and helps to manage the incident process. Pretty fast to go from zero to hero with the platform. Supports some industry best practices like terraform, RCA's, Runbooks ect ....
What do you dislike about the product?
Seems to support github.com better than other platforms like gitlab.com or bitbucket.
What problems is the product solving and how is that benefiting you?
As a Site Reliability Engineer, it helps to guide incidents in a managed direction and away from chaos and pure slack management.
Blameless makes it easy to track, discuss, document and review incidents.
What do you like best about the product?
It breaks the roles needed for any incident: a commander, communication lead, and operational leader. It auto-generates a google meet for everyone to discuss the incident. Integration with JIRA to create follow-up tasks.
What do you dislike about the product?
The filter system can be better for finding all incidents the user was a part of, even if they did not create that incident.
What problems is the product solving and how is that benefiting you?
It provides a forum to quickly gather for investigating incidents and tracking how to resolve them.
Blameless helps organize how mobilization happens during an incident
What do you like best about the product?
Mobilization (slack channels, creating incidents with PD, and the ability to create workflows).
What do you dislike about the product?
post-mortems are not prominent or not emphasized enough.
What problems is the product solving and how is that benefiting you?
organizing around incident management is notoriously tedious and blameless helps with that.
It's easy and good to use
What do you like best about the product?
I like the flow and the reminders that help us to keep track of the issues and post-mortem meetings, documents, and actions.
What do you dislike about the product?
I can't see any bad side still, I have used blameless for two months now, and before it, I was using only the tools available on PageDuty for this.
What problems is the product solving and how is that benefiting you?
It's helping us to keep track of post-mortems and issues with a well-defined flow
Tool Is Useful but the UX is Terrible
What do you like best about the product?
- Useful for incident organization
- Easy to look up old incidents (if you know the number, not sure about the ui for this, never used it)
- Slack integration is nice
- Easy to look up old incidents (if you know the number, not sure about the ui for this, never used it)
- Slack integration is nice
What do you dislike about the product?
- UI is terrible. Looks terrible on a vertical monitor. Especially when writing and reading the retro/post-mortem. Blameless is in major need of some responsive design.
What problems is the product solving and how is that benefiting you?
- Useful for laying out all the different aspects of an incident and looking back on how it went.
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