FireHydrant
FireHydrantReviews from AWS customer
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Database Reliability Engineer
What do you like best about the product?
The UI is pretty straightforward, and the Slack integration makes everything easier.
What do you dislike about the product?
The search functionalities are relatively poor. I can go back a find what I want, but it could be more accessible.
What problems is the product solving and how is that benefiting you?
Gives me a structured way of collecting and compiling incidents in an organized way. Gives me a way of looking back at historical retrospectives or post-mortems.
Blameless minimizes the stress and overhead when navigating urgent incident resolution
What do you like best about the product?
Blameless integrates seamlessly with Slack making it a breeze to open an incident, rope in the appropriate parties automatically, and organize path to resolution in the channels that are most conducive to collaboration across tech and business functions. Blameless then automatically generates the shell of the postmortem and follow-up actions for ease of retrospective conversations and alignment on action items to bolster controls following an incident.
What do you dislike about the product?
Blameless offers in-UI reporting, but it is a little clunky and pales in comparison to data visualization-oriented tools. It adds value, but feels unintuitive for new users to create reports.
What problems is the product solving and how is that benefiting you?
Problem Solved: quickly coordinate response to urgent incidents and clarify path to immediate resolution and incremental follow-up actions
Benefit: Having this tool makes the process clean, easy to track, and reasonably easy to report out on
Benefit: Having this tool makes the process clean, easy to track, and reasonably easy to report out on
Early attempt at standard tool for incident managent - better than a spreadsheet
What do you like best about the product?
The integration with slack is great for collecting evidence.
What do you dislike about the product?
It's a bit rough overall as of Nov 2022.
What problems is the product solving and how is that benefiting you?
Standardizing the management and review of Incidents.
Overall no issues with it, not as much functionality as Servicenow however.
What do you like best about the product?
Slack integration is for most part smooth.
What do you dislike about the product?
Lack of integration to JIRA for tracking of projects.
What problems is the product solving and how is that benefiting you?
Incident management and Problem Management.
Makes dealing with critical time-sensitive incidents more efficient and less stressful.
What do you like best about the product?
Automating all the tasks of dealing with Critical time-sensitive incidents. FireHydrant makes my job easier with runbooks which automates all the tasks I need to successfully create and handle critical incidents. It reduced the time I spent before by half! I can also do everything via slack!
What do you dislike about the product?
I dislike that they don't have a mobile app on iOS. Having a FireHydrant app to monitor what's going on via mobile app can be useful when members fo the team are away.
What problems is the product solving and how is that benefiting you?
They are saving us time and the amount of time we use to handle critical incidents is important to our organization. The runbooks we create automate everything from finding out what team to page, tickets to create and document, zoom and slack channels to create.
Intuitive, quick and a great supporting staff
What do you like best about the product?
We're getting exactly what we expected from this tool, and the fantastic people at FireHydrant are developing new features based on our feedback.
The platform is extremely intuitive. It takes almost no time to train people on how to use it.
The platform is extremely intuitive. It takes almost no time to train people on how to use it.
What do you dislike about the product?
It is very hard to find a lot of faults or things to improve.
Overall our experience so far has been amazing. The team is working very hard to please us and fulfill our needs.
Overall our experience so far has been amazing. The team is working very hard to please us and fulfill our needs.
What problems is the product solving and how is that benefiting you?
FireHydrant helped us to solve a couple of problems, mainly in streamlining our incident management process.
Now all incidents are properly being documented, all relevant parties are receiving incident notifications and post-mortems.
Now all incidents are properly being documented, all relevant parties are receiving incident notifications and post-mortems.
Automation of Incident Management
What do you like best about the product?
I manage a 24x7x365 engineering team, charted with monitoring, responding and initiation of Incident Management processes. Consistency is key to our success. FireHydrant has brought my team to a higher level of execution, consistency and excellence. The workflow and integration scope of FireHydrant was a force multiplier for Avalara.
What do you dislike about the product?
Until recently, we didn't have the capability to manage access to runbooks. in addition, tracking of runbook changes created challenges around tracking changes.
What problems is the product solving and how is that benefiting you?
The ability to implement consistent execution of Incident Management propcesses. It solves the challnge of follow the sun support across three regions and timezones.
Great product that helps easing in incident handling processes
What do you like best about the product?
FireHydrant integrates with major applications, allowing us to keep communicating in Slack and Zoom, and helps us facilitate better processes when handling incidents
What do you dislike about the product?
I'd like more integrations with ticketing systems. We use Linear app and there is still no integration to the product.
JIRA is supported though
JIRA is supported though
What problems is the product solving and how is that benefiting you?
We lack a standard process that handles incidents. It is not clear where an incident is at the moment, what is the status, the severity and how to communicate its status to higher management.
FireHydrant allows us to facilitate the entire incident and adds a status page as well
FireHydrant allows us to facilitate the entire incident and adds a status page as well
It is more than just incident management
What do you like best about the product?
Flexible and powerful, with integrations that matter, made for people who care about incident management
What do you dislike about the product?
Terraform integration is still pending some resource types; documentation and validation can be improved
What problems is the product solving and how is that benefiting you?
Teams can let FireHydrant support them as they do what matters the most: investigate and solve incidents. It provides clear and relevant information about services deployed, including deployment dates, versions, releases, and any external event that is relevant. More than just managing incidents, it permits quickly and conveniently communicating with internal and external customers about anything that is happening during an incident.
Incident Management Made Easy
What do you like best about the product?
Tons of integrations (we use PagerDuty, Jira, Slack, Meet and More) and easy-to-configure runbooks made onboarding teams to FireHydrant a breeze.
What do you dislike about the product?
Nothing major to speak to here, the staff have been wonderful to work with and our users are glad to have the tooling to support our internal expectations.
What problems is the product solving and how is that benefiting you?
FireHydrant is reducing the burden on our on-call engineering teams. We struggled to get teams to facilitate incident reviews (post-mortems) and by reducing friction in the process FireHydrant helps our teams capture valuable learnings.
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