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Straightforward and good incident automation tool
What do you like best about the product?
The automation and the simple way to interact with it. It is helpful to have so many things done out of the box for us when managing incidents so we can focus on what matters the most.
What do you dislike about the product?
Sometimes we need to perform actions that are not that clear and could cost us a little bit more time to find the correct tool/functionality to use. Besides that it is great.
What problems is the product solving and how is that benefiting you?
Firehydrant is solving our issues when handling production incidents which need to be tackled and solved as soon as possible, and all the formal managing and tracking of those issues is done by firehydrant.
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Product Support Lead
What do you like best about the product?
UI
workflows
speed
easyness
support
documents
workflows
speed
easyness
support
documents
What do you dislike about the product?
No Proper vidoes on explanation
response time of application
response time of application
What problems is the product solving and how is that benefiting you?
when IT apps downtime and it gets things online quickly
Still trying it out. Larger implementation next quarter, but so far sounds promising.
What do you like best about the product?
We're in need of an incident status page (not sure if this will be internal/external, but our current communication is mostly via slack)
Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c we can categorize incidents via specific services. This will give us a clearer picture of the uptime across our system.
Haven't tried the incident response, but it looks promising. Incidence management is currently all manual via slack (create channel, add members, start retro etc). This will help will ownership.
Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c we can categorize incidents via specific services. This will give us a clearer picture of the uptime across our system.
Haven't tried the incident response, but it looks promising. Incidence management is currently all manual via slack (create channel, add members, start retro etc). This will help will ownership.
What do you dislike about the product?
I'm not sure how to answer this since we haven't had much chance to test this in a production environment yet. I think there is a significant setup required to move over to the system and some concerns about adopting the technology across my team.
What problems is the product solving and how is that benefiting you?
Uptime is the thing that we were originally looking for, but also streamlining our incidence management and response sounds good. One thing I've noticed is that our retros usually end up w/o many actions being taken.
Great incident management tool to use alongside Slack
What do you like best about the product?
Integration with Slack is great and makes it easy to work on the incident and create post-incident reviews, as it saves the vital information discussed with a star emoji reaction.
What do you dislike about the product?
Haven't found any yet. I am new to FireHydrant and have only come to know about it through incident management trainings and observing it in chats created during incident management by peers.
What problems is the product solving and how is that benefiting you?
FireHydrant makes incident management easier. During on-call, time is of the essence so we need a tool that can assist us and reduce time to mitigate, time to resolution as well as time to create post incident reviews.
Everything you need for an incident
What do you like best about the product?
The command centre is pretty thorough. Everything for the incident is in one place
What do you dislike about the product?
There is a lot going on in the command centre, but things can be hard to find. It would be nice to breakdown the navigation into sections
What problems is the product solving and how is that benefiting you?
Orchestrating & automating incident management. It benefits me by making sure that I follow protocol
Good management tool
What do you like best about the product?
Integration with Slack and ease of navigation made it a good tool for everyday use. Also ease of team management and good pricing structure made us consider it for everyday use.
What do you dislike about the product?
Sometimes notifications or integrations get too noisy, there is tons of information and notifications and it's hard to get the right amount of infromation/output from it
What problems is the product solving and how is that benefiting you?
Tracking all incidents and issues in one place, facilitating communications in the company and helping developers to become more productive - both on a single and team level.
Pretty good incidents automation
What do you like best about the product?
Nice PagerDuty integration. Runbooks are easy to configure.
What do you dislike about the product?
Slack bot is spammy and lacks configuration options.
What problems is the product solving and how is that benefiting you?
We have a fairly complex incident management, and FireHydrant helps a lot with going through the workflow and not miss deadlines.
Excellent incident orchestration product, developing quicky
What do you like best about the product?
Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams.
What do you dislike about the product?
The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features.
What problems is the product solving and how is that benefiting you?
Firehydrant addresses our need to orchestrate and standardise our incident response. By doing this, we decrease our time to respond to an incident and have seen higher service levels as a result.
The perfect product for efficient incident management
What do you like best about the product?
The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information.
What do you dislike about the product?
I can't think of a single fault or improvement I would make to the service, it serves its purpose very well.
What problems is the product solving and how is that benefiting you?
FireHydrant allows for super fast paging, which provides the means to resolve incidents promptly and keep track of information pertaining to the incident.
Incident management platforms and the perspective
What do you like best about the product?
It guides and helps to manage the incident process. Pretty fast to go from zero to hero with the platform. Supports some industry best practices like terraform, RCA's, Runbooks ect ....
What do you dislike about the product?
Seems to support github.com better than other platforms like gitlab.com or bitbucket.
What problems is the product solving and how is that benefiting you?
As a Site Reliability Engineer, it helps to guide incidents in a managed direction and away from chaos and pure slack management.
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